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Ramsdenp
Contributor I
July 14, 2018
Answered

Sonos stops when iPhone sleeps, only when playing music from the phone

  • July 14, 2018
  • 17 replies
  • 3927 views
Hi, since I updated my speaker with the new software yesterday (14 July 18) it stops playing music when my iPhone goes into sleep mode. It only seems to do it when I’m playing music from my phone as I had the radio on today and it worked fine for hours. It seems to be since the Sonos controller was removed from my locked screen. Any ideas? Thanks Paul
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Best answer by John B
The app is just a controller, so if you smashed your phone with a hammer the music would continue from any source other than the phone itself. The music doesn't play through the phone. But if the sourcve is the phone, and the phone goes to sleep, I would expect the music to stop. Are you sure it was ever otherwise?

17 replies

Show previous replies
Airgetlam
Airgetlam
February 23, 2019
It's due to the way that Sonos works, which is different than other players. Other players are "playing" on your phone itself. Sonos players are "playing" on the speakers, not on your phone, so the way the OS looks at it is different. The Sonos is contacting your phone to request data, the others are actually working on the phone, without going outside and reaching back in.
Bruce
RichGr
Lyricist I
February 25, 2019
I never remember having this problem with my sonos system before. I have had Sonos for at least 5 or 6 years and always play from my iPhone, is there something that changed in the way sonos works that this has become a problem?

Rich
    Airgetlam
    Airgetlam
    February 25, 2019
    No, Sonos works the same. It has to do with a change that Apple made with iOS 11.
    Bruce
    PYeager
    Contributor II
    March 2, 2019
    I am having the same exact problem and it never used to be this way. Either Apple changed something or Sonos did...Dunno, but very irritating. As soon as my iPhone goes to sleep and whatever music is still left in the Buffer, maybe a minute or two, then the music stops. This is purchased, downloaded music on my iPhone. Like I said, I always played music this way and it never stopped this way before. All other streaming services work fine.
    Airgetlam
    Airgetlam
    March 3, 2019
    Apple made the change in iOS 11. Sonos has been trying to fix the issue since then.
    Bruce
    PYeager
    Contributor II
    March 3, 2019
    Apple made the change in iOS 11. Sonos has been trying to fix the issue since then.
    iOS11??? Is that a typo? Aren't we on iOS 12 now? iOS11 was a year and a half ago! I surely hope you are not say that this issue has been going on for a year and a half and Sonos is still trying to fix it are you?
    Airgetlam
    Airgetlam
    March 3, 2019
    You can make all the inferences you choose to. That appears to be when the issue started cropping up. I don't work for either Apple or Sonos, so I have absolutely no knowledge about how long they've been discussing the issue.
    Bruce
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