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Ramsdenp
Contributor I
Jul 14, 2018 6:24 PM UTC
Answered

Sonos stops when iPhone sleeps, only when playing music from the phone

Hi, since I updated my speaker with the new software yesterday (14 July 18) it stops playing music when my iPhone goes into sleep mode. It only seems to do it when I’m playing music from my phone as I had the radio on today and it worked fine for hours. It seems to be since the Sonos controller was removed from my locked screen. Any ideas? Thanks Paul
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John BAnswer
Jul 14, 2018 6:30 PM UTC
The app is just a controller, so if you smashed your phone with a hammer the music would continue from any source other than the phone itself. The music doesn't play through the phone. But if the sourcve is the phone, and the phone goes to sleep, I would expect the music to stop. Are you sure it was ever otherwise?
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17 replies

John BAnswer
Jul 14, 2018 6:30 PM UTC
The app is just a controller, so if you smashed your phone with a hammer the music would continue from any source other than the phone itself. The music doesn't play through the phone. But if the sourcve is the phone, and the phone goes to sleep, I would expect the music to stop. Are you sure it was ever otherwise?
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RamsdenpAuthor
Contributor I
Jul 14, 2018 11:06 PM UTC
But it never used to stop so why does it stop now! I have just downloaded the new software and it stops for
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    RamsdenpAuthor
    Contributor I
    Jul 14, 2018 11:08 PM UTC
    Why does it keep stopping?
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      RamsdenpAuthor
      Contributor I
      Jul 14, 2018 11:45 PM UTC
      Help!! You
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        Airgetlam
        Airgetlam
        Jul 15, 2018 1:08 AM UTC
        I would suggest that John B is correct. Before, when you were playing music from the phone, it probably stopped when the phone went to sleep. Or, it's possible that there's a setting on your phone that has recently changed that's causing it to stop sending data when the sleep function is activated.

        If you were to move your music from your phone to an NAS, you wouldn't have this issue, as the NAS is designed to be "on" all the time. Or you could move your music to one of Sonos' supported cloud services, like I believe Amazon, which supports a certain number of uploads.

        Unfortunately, this isn't a Sonos issue, since the Sonos is working when the data is "available" on your phone, it's an issue with the OS on the phone.

        What version of iOS are you using?
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        Bruce
          RamsdenpAuthor
          Contributor I
          Jul 15, 2018 9:16 AM UTC
          I’m using IOS 11.4. Thank you for all the help
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          mrjhide
          Lyricist I
          Nov 11, 2018 4:46 PM UTC
          I believe what Ramsdenp is saying is when the screen goes dark not the phone. I have experienced the same thing with an iPad and an iPhoen. This is not an IOS issue since these devices play on other wireless and Bluetooth speakers just fine when the screen sleeps.
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            patinnc
            Lyricist I
            Feb 11, 2019 11:14 PM UTC
            My experience was:
            1) whenever the screen went dark the app would stop playing music (maybe 1-2 minutes later)
            Things improved (by which I mean the music stopped 'stopping') after I went to the home button->settings->sonos->then enable 'Background App Re..."
            After turning on 'Background App Re...' then the music didn't stop but now it would skip sometimes.
            Hope this helps.
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            mrjhide
            Lyricist I
            Feb 12, 2019 5:59 AM UTC
            Yeah I believe you are referring to the background app refresh which I have had on the whole time. I have done numerous tests with various iOS devices through different speaker systems and the Sonos is the only one that stops playing when the screen logs. This is true for podcasts as well as music.

            To me this is a design flaw on the Sonos side as by the very nature of a portable player, iPod, iPhone, iPad it is designed to play when the screen goes dark. If the screen had to stay active this would simply kill the battery of said device.

            Still waiting on a Sonos fix!!!!!
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              RichGr
              Lyricist I
              Feb 23, 2019 7:08 PM UTC
              So if you would expect the music to stop why does the same not happen in my car when I’m playing a playlist from my phone through my Bluetooth connection or on a pair of headphones, wired or Bluetooth? My phone always goes to sleep and the music continues
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