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No matter what I do to install Alexa, Play 1 will not show online. It is not discoverable. I disconnected my Sonos account from Alexa and then rejoined it to see if that solution would work. Not. But it is showing in my devices. Ran diagnostic 1764600812 Pics attached.

I just got a new tv and thinking about getting the beam. I already have a play 1, play 3 and play 5 (the original ones). Can any of these speakers be used as a stereo pair? I don’t want to have to buy anything other than the beam when I already have these speakers!

Is it possible to pair the beam (in tv audio mode) with a single Play:1 for "semi-surround"? I don't need a second speaker for actual surround, I just want a play:1 near the couch, to enrich sound and make dialog a bit clearer/closer. Thanks! PS: i'm new to this, and loving the Sonos community! Former airport express

Hi! I have read numerous posts about people having problems with sonos and getting the surround system all setup but no solution have worked for me. I have a Sonos playbar, the sub and two play 1. The Tv i have is a Philips 55PUS7150/12. All hdmi ports are marked ARC. From what I understand the tv should be able to do the conversions of audio and hdmi to optical audio and what not. What i've had is the playbar connected to the tv and my PC and PS4 pro connected to the tv with hdmi cables. PS4 pro problems: So what i did in the ps4 sound settings having "Primary output port" to "HDMI OUT" and changing "Audio Format (Priority)" to "Bitstream (dolby)". Before this the sonos app said in the "about sonos" that it only recieved stereo, but after this it stated dolby digital 5.1 in the sonos app. However in practice it wasn't. I've tried playing "test 5.1" videos on the ps4 youtube app with no success (though some people claim the youtube app isn't 5.1 compatible). I've also tried p

Hi all - Just got the PlayBase and it is great for music and for all my TV needs running from my Roku (via an HDMI out and to the PlayBase over optical.) Imagine my surprise to learn that it wouldn't be this easy for Blu-ray and DVD! (They really keep that part hush-hush when they try to sell you these things at the store.) Anyway, my understanding is that my Blu-ray player, the Samsung BD-P3600 (which, admittedly, is about 9 years old), can not output audio into the necessary Dolby Digital. As such, the PlayBase just goes mute and my TV reverts to its interior speakers. Question: If I were to get another optical cable and a splitter and went direct from my Blu-ray to the Sonos for audio (keeping the HDMI for picture) would this solve the problem? Or do I need to bite the bullet and purchase a newer Blu-ray player that can make the audio conversion on its own? (And if this is the case, can I set that as default, or will I need to make an adjustment with each disc?)

I just purchased a Beam (I haven't picked it up yet), but I realized that I don't have an HDMI ARC on my TV. I do have an optical out on my Toshiba. But I have read that I won't be able to control the volume of the TV through the Beam because I don't have ARC. Is there an adapter I can purchase to get that functionality?

Connected Beam but cannot turn audio on tV off

Hello, I have just purchased a Beam. It sounds great however having connected it to the ARC port on my TCL TV avery 30 seconds or so the volumn display on the tv appears for a few seconds and then disappears. This is super annoying as you can imagine. Ive looked into all the settings and cant see how to turn it off. My TV has Android 7.0 software on it. Any help would be great. Thanks

I'm unable to have by Samsung UHD TV 8 series display volume level on the tv screen using my remote. . I have a AT@T U-Verse system and programed the AT@T remote to work with Samsung TV. Both my Samsung or AT@T remote won't show display thru my PlayBar

My room setting fell out of my app. How do add a room there are no options?

Are there any available diagrams that show options for connecting turntable to the sonos system? What is the preferred method? Why does the playbar not have more inputs? Very discouraging for us trying to build a sonos system.

Hello everyone, So I just recently bought a Sonos Beam. Loving it so far. The Beam is connected to my tv through HDMI Arc and i have [i]no[/i] optical cable running from my Xbox One to the sound bar so I think I'm just passing it through my tv (I'm new to home theatre stuff haha) When tinkering around in my Xbox settings. I'm able to set the HDMI audio to 5.1 compressed with a Dolby Digital bitstream format HOWEVER, I'm also able to set the HDMI audio to Bitstream out and then keep the bitstream format at Dolby Digital. Between the 2, I can't quite hear a difference. What is technically better? 5.1 uncompressed or Bitstream out? Thank you!

Hi all, Happy owner of a new Sonos Amp since X-mas! Looking to get a turntable plugged into the Amp. I am curious to know if there is an option for analog bypass on the new Amp? Have the signal from the phono pre-amp passthrough direct amplification to hardwired speakers connected to Amp? My understanding is that the older Connect-Amp would perform an analog to digital conversion prior to play back through wired speakers. I assume the new Amp is the same, I guess.... But wanted to check here with the experts in regards to the new Amp! Appreciate the help.

My Samsung only has an HDMI and HDMI DVI ports, no ARC. I have a DVD player and Apple TV in those HDMI ports. With the Beam connected through the optical cable, What functionality will I be losing as compared to the HDMI ARC?

hi all i'm trying to add a Sonos One to my existing system, for 2 reasons: 1) first and foremost, to add a device that is compatible with alexa (all my other existing devices are not), and 2) to add an additional speaker to my system (why not?). The problem is that when i added the sonos one and tried to add it to an existing room, all other rooms other than the one i wanted to add it to appeared as choices. The existing room (my living room) has two existing play 3s (paired together i think), a subwoofer and a playbar. does any of this preclude me adding the new speaker alongside these devices? (and is therefore a reason why this room did not appear?). i know that i can group rooms so the advice of 'just call it x and then group it with your living room' is (partly) valid. But this workaround causes some additional problems - for example, when i use alexa to play a song in the living room, i then have to manually group it with the room the sonos one has been allocated to each

My microphone appears to be permanently disabled. If I press the button it does not stay on. Please help

Hi! I've been reading today abput the Dolby digital passthrough issue. I have tried googling if my TV supports the Dolby digital passthrough without any luck BUT I went to the audio settings on the TV and and "audio output". From there I can select Dolby Digital and DTS Neo 2:5 and PCM(default). Does this mean my TV support the passthrough? My TV has an HDMI ARC if that makes any difference. Sorry I'm new to this ;)

I don’t want to go and buy any new tablet if I have to at the moment. Not working due broken leg in July. My X-10 home control app on the iPad is no longer available on Apple Store, but it is on Android Play Store. I was given a Samsung Galaxy Tab 2.0 GT-P3110, with Android Version 4.2.2 But that can’t run the Sonos App So I am still ‘screwed’ I now need the iPad for Sonos and the Android for the TIP10RF app for the X-10 So this old Tab2 is too old for Sonos as it can’t upgrade the OS any more. What Android OS do I need for Sonos App ? Looking for a used Android Tablet, but need to know what to look for.

If your Sonos speakers are not currently in a group, and you initiate a song/playlist on one speaker thru Alexa, and want to add another Sonos speaker, how do you do it? I want to stream the same music to all my Sonos devices even if I add them "on-line" one by one. (I know you can do this if you group them ahead of time in the Sonos app, but.....)

Hi, I am having an issue, I have the 2017 Nvidia shield going into my Samsung ue406670 via hdmi 1 and the Sonos beam out of hdmi 2 (arc) I get 5.1 using the TV Netflix and Amazon app but Netflix and amazon via the shield is stereo only, when I force 5.1, no sound at all. I have tried to alter the settings on TV and shield but when shield is on my only option is PCM. Could it be that my TV only supports stereo via arc? But I get 5.1 with apps directly in the TV, maybe stereo passthrough? Any ideas? Like (0)

I'm and "old" sonos newbie who has screwed-up his surround setup to the point where my wife wants it returned because it does not perform the way "we" thought it would. My system consists of a Beam & 2 Play 1 speakers. The issue is I hear the audio from my Beam only and nothing I do allows me to adjust my Play 1 speaker volume independently. I want to lower the Beam volume and independently increase the volume on my Play 1 speakers. If I use the app or the plus volume buttons on the Play 1 speakers the system volume changes. I've just submitted a diagnostics request (1302827367) in hopes they can give me some help. In the meantime - here I am - asking their user group. Thanks in advance for your assistance. Additionally I don't know the difference between a "surround system" and a "home theater system". Gumpa

Sonos works fine -- Alexa works fine except cannot see Sonos speakers It has worked in the past. Note: I believe that having 2 Sonos accounts has created the problem. One account has the speakers, the other account has the Sonos SKILL. When I try to add the Skill to Alexa, it tells me that I need to transfer to the other account. All sounds well and good but while executing the transfer it abends and tells me to call Customer Care .. "GOOD LUCK THERE!". What I would really like to do is delete one of the accounts and get everything in one place. Can't find a way to delete a Sonos account. I have a simple configuration. 2 Sonos One speakers and iPhone app and a Windows 10 app.

I have spent an hour trying to reconnect my Spotify account to both Sonos and Alexa so that I can say, "Alexa, play 'XYZ' on Spotify." It then tells me to connect my Spotify account to starting with my Alexa app but EVERYTHING IS CONNECTED AND I AM LOGGED IN. I have tried uninstalling both apps, I have disconnected the service from the speakers, I have even checked my Spotify account to ensure I am in fact premium, even though I know I am, and sure enough, that's fine too. I literally cannot figure out the problem. That all being said, I can't ask my speakers to play Spotify but I can open the Spotify app on both my laptop and phone and connect to my Sonos speakers from there. THIS IS SO FRUSTRATING. HELP.

I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). Voice commands to Alexa work perfectly. I can request a playlist, artist, song, or station from Amazon music and it will play. The problem is that it stops after one song. I've read previous threads regarding this issue. So, I removed the skill and re-added. I've removed the surrounds from the group and re-added. No change. The PlayBase is wired in as is the sub. Any thoughts?

Hi, I have a beam and 2x ones for surround sound. I can’t seem to play music after I’ve been watching tv without using the app. I’ve tried saying “switch to Spotify” but it doesn’t work. Any ideas?