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Tmaffers
Contributor I
August 31, 2018
Answered

Vibration from inside the beam

On certain movie scenes and songs, there is a loud vibration sound from inside the beam. As you look at it, it’s just to the right of the middle. Is this a broken part to the speaker? It has never been moved since I first unwrapped it and put it out on the tv stand.
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    Airgetlam
    AirgetlamAnswer
    September 1, 2018
    That does seem to be unusual, I’d recommend that on Monday you call in to Sonos to discuss it. If it needs to be replaced, the phone folks will be able to make that happen much more efficiently.
    Bruce
    View in thread

    6 replies

    Airgetlam
    AirgetlamAnswer
    September 1, 2018
    That does seem to be unusual, I’d recommend that on Monday you call in to Sonos to discuss it. If it needs to be replaced, the phone folks will be able to make that happen much more efficiently.
    Bruce
      TmaffersAuthor
      Contributor I
      September 2, 2018
      Ok thank you
        brandleman01
        Lyricist I
        September 24, 2018
        I am having the same exact issue. Must be a defect.
          TmaffersAuthor
          Contributor I
          September 25, 2018
          I got in contact with sonos and recorded a 60hz test tone which made the vibration inside stand out. I then sent the video to sonos for them to assess, my new one should arrive today under warranty.
          brandleman01
          Lyricist I
          September 25, 2018
          That's good to know.
          glowmentor
          Lyricist I
          February 19, 2019
          I had this exact issue: a bass-induced rattling in the Beam to the right hand side of centre (not from the speakers themselves but from the housing). I endured it for a while then returned it yesterday to the retailer, who replaced it (John Lewis). The new one does not rattle and I would say the sound is MUCH improved - I wonder if there was more wrong with my last one than just the rattle. My 'test tracks' were the opening and first city-flight of Blade Runner 2049 (4K).

          I recommend seeking to replace the Beam if bass causes internals/housing to rattle or audibly vibrate.
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