Answered

when setting my sub, what is phase control and where should it be set to 0 or 180

I have been a Sonos user for years and placed my main library on my Netgear ReadyNAS drive. This arrangement has worked great for me until a couple days ago. I loaded Plex on my AppleTV and pointed it to my NAS drive, adding the Plex server to my MacBook. I only wanted to use Plex to view videos while continuing to use Sonos for music files, so I didn’t add my music directory to the Plex server. I didn’t notice until the next day that Sonos could no longer connect to the NAS drive as it had for years. I deleted and renetered the mapping to the drive and folder but it would come back with an error that the username or password were not recognized, even though I can access the NAS drive from other programs using the same credentials. I deleted Plex from everything, rebooted everything to include my router, NAS drive, and computer. Same result. I’m stuck.

I have a Marantz 1506. It was installed by a dealer with 3 connect amps and one connect. It incorporates a kitchen zone, living room zone (where the equipment and tv is), a bedroom zone, and a patio zone. Something happened to the connections and for the life of me I cannot get it back to normal. I cannot get sonos to play on the living room zone, on,y music straight though the Marantz. Also, the line in feature does not work for the bedroom. Does anyone have a similar setup and any suggestions? I am a level under extreme novice with this stuff. If it isn’t plug and play, I’m not good at fir hurting it out. Thanks.

Wonder if anyone can help. I use the true play on my 2 x ones and notice when I finish and look at the equaliser, the treble and bass are both set in the middle. I prefer lots of bass and lots of treble and adjust both up. My question is that by adjusting the treble and bass am I throwing out the true play tuning, or does it help even though I’m adjusting the end result (so is there any point using true play tuning in the first place...???) Hope this makes sense!!

Hi all. I've just set up a mesh wifi (BT Whole Home). I've factory reset my 2 One's and moved them to new positions and at the same time added a new Beam. Everything is fine from the Sonos controller app - I can stream from my NAS, stream radio etc. The problem is now Alexa. Alexa recognises the voice command e.g. "alexa,play radio 2" as it's repeated back e.g. "playing bbc radio 2 on tunein" but then nothing happens. I can ask questions via Alexa and get the answer back ok. Any ideas appreciated. I've submitted a diagnostic dump reference 2096180011. Thanks!

I know the newer Alexa enabled speakers create two entries in the Alexa app - one for the speaker and one for the Alexa part. But why do my older devices (Play:1, Play:3 and Connect) do the same? Can I deregister the alexa device in the Amazon site safely?

No support for vocie control in my country. I use the Sonos app on my iPhone. When I go to voice control it tells me that there is no support in my country (Denmark). When will it be supported?

This may seem like a stupid question. We build playlists by playing our library and deciding on songs for our playlists ie. dinner, upbeat, bedtime list etc. Sometimes we hear a song and can't recall if it's in a playlist. We add it to the appropriate list and then go to the list to discern if we have duplicated the song in the list. The problem is we can't organize the playlist alphabetically by song, artist or album. The library comes up alphabetically but not the play lists. Is there away to organize the play lists to identify duplicates?

I currently owned a play:5. I used it to play music only, love it. Now, I just purchased a 4K Samsung TV along with a sonos bean soundtrack. My question is how can I pair them up? To play TV and music.

Hey! I have a Sonos play 1 + playbar + sub + Sonos new Alexa enables Play One.. how can I ask Alexa to play on my playbar and Alexa at the same time? My playbar is connected through Sonos one so it’s on the network.... what’s the best way for this?

I have my own email and password for my amazon account to set up a SONOS ONE account linked to my alexus app on my phone. I want to add a SEPARATE SONOS ONE account for my girlfriend, who lives with me. She has her own email and password for her amazon account. Can this be done? A household profile seems to use the same account for two separate people, which is not what I am interested in doing. Any ideas?

Hello, I am never been able to pay music simultaneously on more than two speakers at the same time. I can play two difference sources on groups of 2 speakers just fine. Now i just bought a connect and when using line in music will start and stop randomly when playing on one speaker. Any advice?

Sorry if this has been asked, but I couldn't find it! I have several Amazon Alexa Dots in the house, controlling lights, etc. Last week I added a SonosOne. Here are the questions: 1. Alexa plays music on the SonosOne fine, but seemingly can not see the SonosOne as an additional device so I can engage multi-room music. I have tried Scenes and Routines, but no luck. Am I out of luck for now? Or have I missed a trick? 2. I am very impressed with the SonosOne, so I am now seriously thinking of grabbing another Sonos... most likely a Sonos Play 1. If I buy that.. will it sync withe the SonosOne and then give me multi-room music? Thanks in advance for any help.

app in windows is not giving me set up options

I have my own email and password for my amazon account to set up a SONOS ONE account linked to my alexus app on my phone. I want to add a SEPARATE SONOS ONE account for my girlfriend, who lives with me. She has her own email and password for her amazon account. Can this be done? A household profile seems to use the same account for two separate people, which is not what I am interested in doing. Any ideas?

Hi, this might be a little OCD so bear with me. I’ve just fully removes the power cord from my Play One to move the speaker. Getting the plug out of the bottom of the speaker was a challenge. I had to rock the cord from side to side to get it out, what are the chances this could damage the two prongs in the bottom of the speaker?

I have recently had to replace my Play5 under warranty (great customer service Sonos) but have now lost all of my music library. I've gone through the installation process via the android app and all of my previous music library has gone. I assumed replacing the speaker would have no effect on the music library I had on my app, any suggestions?

Have three play one speakers and would like to use Alexa commands to play music on multiple speakers. I have setup a group in Alexa app, but the Sonos one does not recognize the group name??

I just set up my new Sonos Beam to my Sony Bravia tv, when I go to watch tv or a movie, the sound only comes out of the sonos beam and not that loud. Should the sound come from both my tv and sonos beam? I have plugged the HDMI ARC cable in correct ports.

Hi Is it possible to have in the same room Beam, Play 1 & Sonos Sub so that I can: 1. Use beam + sub for tv 2. Use 2x Play 1s and sub for music

Finally worked out how to ask a question on here! So what I'd love to do is get home and just push the play button on my play 1 or playbar and either of them automatically stream music or a playlist I've created or even a radio station. Is that possible

Evening all, Currently got a playbar and to play 1's. its fine for tele but lacking for music. Today i have purchased the sub and have also just brought 2 x play 5's due to them being at a siily price. My question is could i replace the sound bar with 2 play 5's then use the sub and 2 x plays 1 as surrounds? Can then sell playbar to get some money back :-) Cheers

I have a Sonos Playbar and subwoofer connected to my Sony tv. I want to get 2 back speakers, either Sonos One Smart speakers with Alexa or Sonos Play:1 without Alexa. I have been told that Alexa will not work with the Playbar. Is this true? I don’t want to spend the extra money if Alexa won’t work, anyway.

I'm not sure when this started, but I just noticed an in-app advertisement in the iOS app under the main menu. I noticed a little red dot on the menu button when I went to toggle my alarm, and once I selected the menu, I saw the Sonos advertisement for $30 off Sonos. Is there a way to opt out of these ads? For what I paid for my extensive setup throughout my home, one would think I wouldn't have to put up with ads. After all, the same ad is already in my email inbox, so why does Sonos feel it has to also put that same ad in the app? At the very least, give the customers an option to opt out.

Does Sonos One works with Echo buttons?