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northshields1947
Contributor II
July 2, 2019
Answered

Sonos Beam, Sony TV and Alexa

  • July 2, 2019
  • 2 replies
  • 688 views
I have a Sonos Beam connected to a Sony TV by HDMI3 (ARC). Both are connected to the internet by ethernet cable using an unmanaged switch. When I ask Alexa to turn on the living room TV she fails to do so and says that living room tv is not responding. However, once the TV is turned on, then Alexa will respond to all the usual commands such as changing channel, changing input to HDMI2 or turning the set off. I think I have got all the settings right, but has anyone else experienced this and, if so, what is the solution?
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      Best answer by northshields1947
      To answer my own question in case it helps anybody else, it turns out that Alexa does not understand "switch on tv" but will only respond to "turn on tv". Problem solved and now all working correctly.

      2 replies

      northshields1947AuthorAnswer
      Contributor II
      July 3, 2019
      To answer my own question in case it helps anybody else, it turns out that Alexa does not understand "switch on tv" but will only respond to "turn on tv". Problem solved and now all working correctly.
      melvimbe
      melvimbe
      July 3, 2019
      Also for your information, the Beam itself doesn't have the ability to change TV channels. It's functionality is limited to on/off, volume, and input switching through HDMI-ARC connection (when the TV supports it). Changing channels must be occurring through some other smart device in your setup, perhaps firetv or logitech remote?
      Danny
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