Answered

I’ve experienced a lot of signal dropout this week. I’ve successfully rebooted the router, one Play3 and soundbar, and updated the app. But one Play 3 is stuck: Play/Pause button flashes green, if I press it I get an alert jingle, then flashing dark amber light, and the system doesn’t recognise the speaker. I’ve tried both rebooting and resetting - what do I try next? Many thanks for any advice

I have connected my play 5 to at-lp60 turntable. It does play but is pretty quiet compared to when I play tracks normally. I’m not saying it is unbearably quiet or unclear, just a bit quiet for my liking. Is is this normal? Any suggestions how to make the audio louder. Sorry for basic terms. I am a novice thanks

What is the watts output on the Sonos Sub?

My apologies if this has already been asked, but I'm having trouble getting sound on a couple of built-in speakers. I have Sonos speakers in most rooms of my house, but my family room and kitchen both have built-in speakers in the ceiling that are powered by a Sonos Amp and Preamp (?) that run through a home theater receiver. For whatever reason, when I am listening to music on Sonos, only two of the four in-ceiling speakers work in the family room. Funny thing is, all four of them work in the kitchen. I tried messing around with a lot of the settings in the app, but couldn't get the speakers to work. Any thoughts?

Hi! Why does the Beam not support LPCM 5.1? I find this very strange because the Beam is a soundbar and does not support the best and most basic codec. Is it a hardware thing or just software? Kind regards/ Mathias

With Sonos playing in a room if an Echo Dot associated with the same room is given the "Alexa" command, is the behavior still for the Sonos speakers to decrease volume during the time Alexa is in control? For some reason I thought this had been eliminated or at least made an option but perhaps not? Furthermore, if this is still the standard behavior, is it just the Echo Dot associated with the same room the Sonos speaker(s) are in or will a an Alexa query on any Echo Dot decrease volume on all Sonos speakers currently in operation throughout a household? Thanks.

Hi everyone! I'm interested to buy a Symfonisk sonos speaker at Ikea. I already got two Amazon Echo paired as a stereo couple, should be fine to add a Symfonisk and play music on the Echos and the Symfonisk at the same time. Is It possible? Reading Sonos skill description in the Alexa app I found that you can stream music "from an Amazon Echo device wirelessly connected to your Sonos speakers (in open beta)". This means that is possible? Thank you all!

Is there a way to adjust the volume of the alarm played when set via Alexa? (searching for this I learned there's a Sonos alarm option as well, which I've never used on my other 7 speakers)

The instructions for adding a new music source say to "go to the manage function". I can't find that function the mac version of the Sonos controller. What am I missing?

I have several Play 1, PLAYBASE and a Boost and a friend gave me an old ZP100 as I wanted to connect my garden speakers to my Sonos system. However, I have connected and factory reset and I can't update the firmware. Once I remove the ZP100 from the system it all works perfectly as before, when I do connect it start the update process but won't complete it. I suspect the version it is on may be to old to communicate with my controller, any ideas would be great as I am not in a position to go and buy a new Amp yet. Thanks in advance.

I just bought a Sonos Beam and 2 Play 1s for surround. I have the Beam connected through my HDMI ARC port and know my TV passes through Dolby Digital signals. During any movie action scenes that are for example any Marvel movie the background music comes in clear but the talking or punches, gun fire, really action sound seem to get pushed to the background and don't come in that loud. The movies can be 5.1 or not 5.1. I tried messing with the surround balance also with the Treble and Bass which are only set 10% higher than the default settings. Even with the Voice enhancement enabled it doesn't improve much. I have a Nvidia Shield and running a Plex but also tried in Google Play Movies app and the HBO Now app. Am I missing something on the setup? Any help would be greatly appreciated. Other than movies the setup has been great!

Im having a new kitchen installed and have four ceiling speakers fitted which will be fed from the new Sonos Amp. Im looking to connect this via HDMI arc to a TV which in turn is connected via HDMI to a sky Q mini box. Firstly am i correct with the above set up and secondly are there any known compatibility issues with any TV brands in using ARC? I'm researching the TV at the minute.

Will SONOS be adding Airplay 2 capability for the PLAY 1 speaker?

I had two Play1 as stereo in my living room. Now I have plugged one of them out and moved to the kitchen. I would now like to create a new room “Kitchen” for this speaker and add that speaker, thus removing it from the living room. Could somebody tell me which settings to use in the Sonos application?

I just bought a Beam and a Sonos 1 (Gen 2). Initially I set them up in separate rooms. I have moved the Play 1 to the same room as the Beam as the Left back speaker. I changed the name of it and added it to the group, but it isn't responding to volume controls. How do I make the Sonos 1 (Gen 2) work as a part of a surround sound system? I just ordered another Sonos 1 (Gen 2) to add as the Right back of the same room. I may need setup assistance with that as well. Does anyone have any specific instructions on how to achieve this?

Looking to use a pair of Sonos one gen 2’s as wireless rear speakers with an Onkyo receiver. Is is it possible to use Onkyo as 3.1 system and use the Sonos CONNECT as a bridge to pair the Sonos ones as rear speakers?

Hello, I'm new here on the forum and I really want a powerful home theater using a Sonos system. Can you help me? I would like comments and suggestions on the following setup for a 650 sqft room with 80 ”tv: 1. Playbar or Playbase; 2. Four in-ceiling by Sonance (two pairs); 3. A Sub by Sonos: 4. A Sonos Amp. Doubts: 1. Is it a good setup and does it work as a powerful home theater? 2. Is it compatible with TruePlay? 3. Will there be any delay between the TV picture and the sound? 4. How will I connect the cable tv, my ps4, blue ray and vinyl phono? 5. Maybe get two Sonos Amp? Thank you very much if you can help me.

I have 3 sonos speakers that are connected by wifi to my home network. They have always been hidden as available networks but now has started appearing and it’s an unsecured network. Anyone in close proximity to the house can connect to it. Does anyone know how to hide the network so my neighbours can’t connect to it? thanks

When does Sonos expect to have support for Google Assistant?

Just bought a sonos one. My google assistant CANNOT find the device. Very frustrating after being a SONOS loyalist for years.

Since the iPhone app and Play:1 were last updated, the iPhone app now takes longer to find the Play initially. Then, if I want to pause or resume playing, I get a message saying the app can't find the Sonos device and I have to try again two or three times. Similarly, if I try to change or mute/unmute the volume using the iPhone app, this can take up to around 15 seconds to happen. Note that this had been working perfectly since I got the Play:1 at the start of the year - it's just been in the past few weeks that this annoying behaviour has started happening. As far as I'm aware, nothing environmental has changed (ie WiFi is the same router which hasn't been rebooted for a few months) The phone is an iPhone 7 running the current iOS update with app version 10.3, build 51166240. The Play:1 has the same build version as the iOs app, hardware version 1.20.1.6-2 and is connected over WiFi to my home network on the same net as the phone uses.

Finally Alexa and Apple Music integration has come to Sonos in Australia. This would be great if it actually worked. I have added the Sonos skill and the Apple Music skill to Alexa. I have added Apple Music as the default music service. I have added Alexa to both my Sonos One and my Beam. When I ask Alexa to play a particular artist, it will default to playing via Amazon Music (despite Apple Music being set as my default). When I specifically request that the artist play from Apple Music, Alexa responds that it “could not find that on Apple Music”, despite the songs being available to play via the Sonos app manually. The only command that works is if I ask Alexa to “play music” and it will play a personalised radio station from Apple Music. However, requesting any particular artist, album, playlist, etc. always either starts playing from Amazon Music or not found if specifically requested to play from Apple Music. I have completely removed Alexa from my Sonos devices, restarte

When I ask Google to play a song on Spotify through my Beam, it will say: "OK, here's [song]. Sorry, it looks like you haven't set up Spotify on your Sonos app. To play from Spotify, link the same account on both Sonos and Google Assistant." I have linked and unlinked the same account on both the Sonos app and the Google Assistant app a number of times, and still can't get it to work. Is there something I'm missing?

How can I just turn ducking off completely? I don't care if Alexa doesn't hear me sometimes. Sonos is my computer speaker, its so annoying having youtube videos duck in volume when I give a command.

Hi guys, Can you help me out on this. Recently purchased a my Sonos Beam. Interestingly, at the bottom of it there is a sticker saying "El Rey" as a model, rather than Beam. I read about "El Rey" being the internal Sonos name of the product, but haven't found any other info on that. Does this mean that it is an earlier produced unit ? Are there any differences ? The sonos app recognises it as Beam though... Cheers and thanks for your thoughts on this.