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gpp210
Contributor I
May 19, 2019 9:06 PM UTC
Answered

Can't use Google Assistant to control Spotify on Beam

When I ask Google to play a song on Spotify through my Beam, it will say: "OK, here's [song]. Sorry, it looks like you haven't set up Spotify on your Sonos app. To play from Spotify, link the same account on both Sonos and Google Assistant." I have linked and unlinked the same account on both the Sonos app and the Google Assistant app a number of times, and still can't get it to work. Is there something I'm missing?
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    Ken_Griffiths
    Ken_GriffithsAnswer
    May 19, 2019 10:09 PM UTC
    Then it's perhaps best to make contact with Sonos Customer Care. Hope you get it sorted soon.👍
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    7 replies

    Ken_Griffiths
    Ken_Griffiths
    May 19, 2019 9:13 PM UTC
    gpp210,

    Just to clarify, is there only just the one Spotify premium account involved in your household and installed on your devices?
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    gpp210Author
    Contributor I
    May 19, 2019 9:20 PM UTC
    Yes, that's correct - there's only one Spotify premium account in my household.
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    Ken_Griffiths
    Ken_Griffiths
    May 19, 2019 9:34 PM UTC
    Is the google Home (where Spotify is presently installed and set as the default MSP), one that you actually created in your google account, or is it one a partner may have created and you have then added your account to that Home?

    If it’s your Home and that’s all okay, then...

    Ensure that your Google App language settings are set to English (United States) and then try unlinking and re-linking the Sonos device/skill again making sure all Sonos devices are removed from your HOME before reinstalling.

    Then check that the Google Assistant voice service is installed on your Sonos One/Beam device(s) (as required) by checking the voice service section in their “Room Settings” in the Sonos App.

    Hope that gets you up and running.👍
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    gpp210Author
    Contributor I
    May 19, 2019 9:52 PM UTC
    Thanks, went through all of those steps, still no success.
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    Ken_Griffiths
    Ken_GriffithsAnswer
    May 19, 2019 10:09 PM UTC
    Then it's perhaps best to make contact with Sonos Customer Care. Hope you get it sorted soon.👍
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    Pelbaya
    Lyricist I
    Jul 24, 2019 11:37 PM UTC
    Just curious if you have solved your issue, I am having the exact same problem.
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    Pelbaya
    Lyricist I
    Jul 25, 2019 12:46 PM UTC
    Ok, I have to say that it works this morning. I didn’t do anything particular, just woke up and decided to give it a try, and voila.

    Magic? Maybe an outage that got resolved...
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