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I have had a playbase for 6 months working absolutely fine with a 7 year old Samsung, blue ray player and Apple TV. I have updated to an LG B7 OLED, Sony 4K blue ray player and a Apple TV 4K, however the playbase is really quiet and I am getting inconsistent performance. It seems to me like when it is receiving a 5.1 signal it is only playing the centre channel, I say this as it is outputting background and action sound, but dialogue is very quiet and I cannot hear it. If I switch the source to Stereo it seems to resolve the issue, but I cannot change the 4K player to a stereo signal. If you can provide any advice that would be great, as I’m gutted it’s not working!

Hi, I have received the new beam and is now connected to the TV, Samsung 6 series, and all works great. The issue starts after turning the TV off. Come back a couple of hours later, turn TV on and no sound. TV knows it’s still connected to external device, but the beam has decided to turn off its source input. I have to open the app again and select TV. This is a bit of a pain especially for visitors who don’t have the app on their phone. Is there a way to maintain the selected source on the beam. Many thanks

Since purchasing the Apple TV 4k, I get about 1/2 second audio dropout once every three songs or so and during shows or movies. I don’t have this issue if I am streaming to the PLAYBAR from my iOS device from the Sonos app, but just when watching something or playing music directly from the new Apple TV. However, if I listen to audio from the Apple TV with Bluetooth headphones, there are no audio dropouts. Any help is appreciated!

My zone player 90 has not been updated in many years (house rented out for 6 years and I don't think tenant used it). My sonos app on my phone can connect to it and then checks for updates.....and hangs. I can't get further than this. I have deleted the app and reinstalled it, I have tried updating from another device. I have switched it off and back on again but no luck so far. Can anyone help??

I'm still debugging this but wondered if anyone else has come across it. My Beam is all installed via WiFi and I'm very happy with it. However I thought I'd hard wire it to my network as I have fixed connections to most of the permanently connected devices. Unfortunately (tried 4 times now) when I connect a network cable after a few seconds all my home network dies. Symptoms from another PC is that I can no longer ping the gateway (192.168.0.1) any more. Unplug the Beam and it recovers. Network is Virgin Media SuperHub -> TP-Link T2600G switch -> devices. Any thoughts would be appreciated. Thanks - David

Hi, If i add a sub to my beeam bar, will the beeam change on what frequencies it plays? /robert

Hi, I’m currently living in a houseshare. I have a Sonos one and my housemate has also bought a one. We’re having an issue with two Sonos accounts on one WiFi network. My app has automatically signed into his account and it’s trying to add my speaker to his account. Is it possible to have two separate Sonos accounts on the same network?

Connect my Phone with Amazon Echo dot with Bluetooth or Headphone jack and play songs from my phone and can i transfer this music to my Sonos Play-1 using voice command. Is this Possible?

I cannot figure out how to switch to playing music from watching tv on my beam by using Alexa. Can anyone help out?

Can Alexa be used to switch the input on a playbar from music to TV input? If so, what is the command? Thanks

I have a new Beam. Set up worked fine until Alexa which does work. Also noticed I cannot get the mic light to turn on.

Hello! How can I use my Apple TV remote to control the volume? Thanks!

Hi, I just installed my Sonos one last night. Got all the skills, apps setup. Go to ask Alexa to play a song from Amazon Music, she replies saying 'playing (artist name) from Amazon Music' then nothing happens. Anyone else having these problems or know a solution? Thanks!

I have 6 devices that I have currently connected (using HDMI) to an Yamaha receiver with 5.1 wired speakers, and sending the video to my TV. How can I get rid of the Yamaha receiver and connect the 6 devices to Sonos, still being able to select wich device I want to hear end see?

Set alexa up. I can play music by command through my living room speakers. But what command do you use to go back to playing the TV audio?

Got my beam yesterday , and easy to set up , all working including Alexa .....or so I thought !!!! There are a lot of features and settings not available on Alexa with the Beam , I can't change sound settings , and other settings , also when trying to make a call using Alexa on the beam it says it is not supported on this device , Have I done something wrong in set up , or is this a cut down version of Alexa ?

Hi we just got a dot and we are trying to link it to our Sonos play1, I am getting an error at the songs login each time. When I start to add the Skill I login to the Amazon side, it then takes me to the Sonos login. when I login to that I get this error Add your Sonos speakers to your account You need to link speakers to r******@********.co.uk before you can add this skill. Go to More > Settings > Sonos Account in the Sonos app to link your speakers. (If you don't see Sonos Account, your Sonos system needs an update.) Sign in with a different account I've fixed the problem The Sonos is up to date (done today) and I can see the device in the Sonos account and manage it through the website and phone app so I don't see why it thinks I need to add a device. I have tried this on my phone and via the Alexa website, using two different browsers I can't get past this, can anyone help? Cheers Tom

I’m sure this has been asked, but I couldn’t find an answer to this. I previous was living in a place with my own internet, modem and router. I just moved and the unit I’m moving to shares internet with the unit upstairs where the WiFi router is, so now have no wired options available to me. I need to update my play de, Sonos 5 and two sonos 1’s to the new internet via WiFi. Is this possible? If so how do I do it?

Sonos, Please post the BTU and typical in-use power consumption specifications for your product !

I have created a playlist on the sonos playlist but I want to know if there is a way to access it via alexa. It's a pain in the butt to have to go to the sonos app every time to start it. Then what's the point in having Alexa?

Hi, Is it possible to connect the audio from my fire tv stick to my sonos via an echo dot? Seems like we're close but I have not figured it out. What I can do: 1. I can push the sound from fire stick to echo dot. 2. I can instruct echo dot to play music (Pandora, spotify etc.) on my sonos Now is there a way to daisy chain all this together?

I already know how to control Sonos with Alexa. But I want the Alexa speaker to group together with the rest of Sonos speakers. Is it possible?

Setup my Beam, happily listening to streaming music from Sonos app (Spotify), turned off power to TV and music stopped. Please tell me I don’t have to keep the TV on?

Alexa will not discover my Playbase as a device. It is in the Sonus App in the TV room. I can play music from the Sonus app on the playbase. But Alexa will not play on the Playbase saying there is no such device. I have even set p multiroom on Alexa.

[b]Grouping of Speakers[/b]: I have two Play 5's next to my TV for music. I have recently purchased a Beam and would like to group it with these two Play 5's. Will this be possible?