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I have an ingoing issue what I cannot find a solution to online. I cannot get 5.1 Dolby sound to work only stereo when I use my Xbox One X and using a sonos beam for sound via my Samsung TV (QE55Q8FNATXXU). This works fine in 5.1 dolby on apps on the actual tv but not via my external device xbox one x on passthrough. (HDMI) I have my sonos beam connected via HDMI ARC on the TV on the correct port. The option to select anything but PCM in the TV's sound settings is greyed out. and the settings to change from stereo to 5.1 or bitstream will also not work/select on my xbox, only stereo uncompressed is working. For such an expensive TV and great brand like Sonos I expected no problems like this. Hope someone can help it's driving me nuts.

Need to add a new speaker but am redirected to app store to update app. No new updates avaible. What to do?

I’m a little confused, I like to control my Sonos One by voice. I’ve been doing that easily by talking to the One directly using Alexa. However, when I’m out of range/have to shout to Alexa, it would be nice to instead just talk to Alexa using my iPhone (maybe this is where Siri steps in?). Is that feature possible now that Airplay 2 is around? Thanks

I have just bought a Playbase and 2 Play:1 speakers. I have set them up as surround sound with true sound but the TV sound from my Playbase takes over and I can hardly hear the Play:1 rear speakers. How can I have simultaneous sound from all three (Playbase an Play:1) but be able to adjust the sound + and - in each Play:1 rear speaker?

I just purchased a Sonos Beam and Sony 900f. The Sonos beam is plugged in via the Sony HDMI eARC port, and the TV will initially turn on. However, after I turn the TV off and it's off for an extended period of time (perhaps 12+ hours), the TV will not turn back on. Nothing else is plugged into the Sony TV or the Sonos beam and both are running the latest updates. I tried doing a factory reset on the Sony TV, same issue. I'm pretty sure this problem only started after I hooked up the Beam and likely only occurs with the Sonos Beam hooked up. I unplugged the beam from the TV tonight and expect all will be working fine tomorrow. Is this a known issue with the Sonos Beam and 900f when running current firmware / OS? Thanks. Paul

I have a Beam, and 2 ones surround. After last update, TV sound cuts out around every couple minutes. Music is fine. Doesn't matter if I am watching live TV or recorded TV. This is very annoying. My beam and 2 ones completely cut out and not present on the controller a couple of weeks ago. Unplugged the Beam and re-connected, it came back. Have a Samsung UN55JS700DF, HDMI arc from TV to Beam.

Can I still use Beam with a TV that have neither an HDMI ARC connector, nor an optical output?

Hello, I have a LG Oled C8 and I want to pair the remote with my playbase so I can control the volume with the magic remote. I have read articles like [url=http://support.sonos.com/s/article/3479?language=en_US]this one[/url], but I'm already stuck in the first part, because when I set up a sound bar with optical output, I never get the option to choose my manufacturer. The remote for the 2018 model is slightly different than the one is the article btw. I choose optical and then I can only choose "Done" as you see here: [img]0d21b446-6c4c-4391-8b66-cf8f5d677c1d.jpg[/img] Can anyone help me please. It seems impossible that I can't properly use my sonos with a new TV. It's a 700€ product... Thank you.

I have some ribbon speakers and they are 4 ohms . Will the new connect amp work well with these or will it be just OK

Struggling to find how to rename a speaker eg from kitchen to lounge

Hi all, I'm very new to Sonos (have owned a Sonos One for about 3-weeks and I love it!) I have tried searching to no avail. Everything comes back saying that Alexa Routines are unavailable on the Sonos One, which I understand, but, with Prime Day coming soon, I was looking into an Echo Dot and didn't know if you can use the Sonos One as a speaker for the Echo Dot routine? Can I do the following: 1. On the Echo Dot, say "good morning". The Echo Dot will respond with some pre-determined phrase like "good morning". 2. The Echo Dot will then give me a weather update. 3. Then the Alexa Routine will play TuneIn Radio on the Sonos One. Many thanks in advance.

How do you switch back to TV from music on the new Amp? I'm having problems switching between both - particularly back to TV?

I've attempted to[b] unsubscribe from all Sonos marketing emails[/b] on multiple occasions, including contacting support. I continue to receive Sonos marketing emails despite all attempts. Has anyone successfully opted-out of Sonos marketing emails?

I have currently one Sonos play 3 and am looking at buying a Sonos beam sound at for a new Sony tv I was just wondering if I am able to connect the beam to the play 3 and use both speakers for TV sound? Thanks in advance

I'm doing a renovation at the cottage, and added 3 Sonos:CONNECT to drive in-ceiling, porch and wall speakers. Initially I hard wired a PLAY-1 to the back of the router, and that enabled the Sonos network to the rest. It worked, but sometimes dropped sync between them. I finally got around to hard wiring the new Sonos:CONNECT. I daisy chained 2 CONNECT to the router, and initially let the other CONNECT and PLAY-1 use the sonos wireless network. I then ran a new Cat6 line to the 3rd CONNECT that isn't located with the other 2, and tested the line. The hardwire line worked great with the computer, but as soon as I plugged in the 3rd CONNECT, the whole network crashed. No WiFi or internet anywhere. After lots of trial and error, I discovered that if I connected this new Cat6 network as a daisy chain from the basement CONNECT, and NOT directly from a port on the router, it worked again (after rebooting the router). What is going on? May best guess is that the Sonos:CONNECT have a

Hi every one!! I run a playbase 5.1 sonos system with an Apple TV gen 4 on my Toshiba 46XV645U and I can’t have the surround sound... the toslink setup can’t be select as something esle than pcm ... can some one help me with that?

Alexa assumes I live in the UK, which I do not. My Amazon account is US, my phone and iPad are also US. Where is it getting this from and how to change it?

After changing my router the Play 1 and Playbar all work fine but the Sonos 5 gen 2 only works if connected direct to the router or extender

Hi all - running across a strange issue. I have a Sonos Beam connected to my TV. I have several other devices connected that all output audio without issue (cable box, PS4, etc). However, when I dock my Nintendo Switch to play on my TV, I simply get no audio through the Beam. Interestingly, my TV also changes to my Beam's input whenever I connect the Switch. When I switch back to the Switch's input, I have video but no audio. Any ideas why this might be happening? Thank you!

Hi, so I'm looking for a way to wirelessly send audio, in this case CD, tuner and phono, from my old Kenwood receiver to wireless speaker(s) in my kitchen. I want to be able to play the same music out of the speakers connected to the current receiver at the same time. Is this possible with the Connect? If no, what would you reco to make this happen? I've tried the Denon HEOS an Onkyo NR575 to pull this off and neither works in one way or another

Sonos app said an update was needed. After update, Trueplay, EQ settings are not available. Under settings the following options are available: app settings, date and time, system, about, reset, submit diag. I am running iOS 9 on a iPhone 4s. What is really frustrating is that it has been working fine until the update. Help !!!

Trying to upload changes to Sonos system. Asks for a password (never asked before), doesn't except my Sonos password and doesn't direct me to changing. Can't upload new changes.

I just realized that my new Beam (ser #7828CA58F8F2F) has two ethernet ports instead of one ethernet and one HDMI-Arc port (which I'm told is the preferred connection to my TV), plus fiber. My new LG TV has an Arc-HDMI port but I had to connect Beam via fiber audio as the new Beam does not have HMDI. Hmmmm... Is this an older model Beam that Best Buy sold me last month? Is Arc-HDMI still the preferred connection to a high-end TV? Why does my new Beam not have an HDMI port then when Sonos docs tell me to connect via ARC-HMDI if my TV supports it (which it does)? Help please... I want to optimal connection from my LG TV to Sonos Beam.

if I connect a new source into the new Sonos Amp line-in, will I be able to stream/play that source on any airplay2 speaker? (i.e. will it show up on my iPhone as an airplay 2 source?)

How can I configure LG Magic remote with Sonos playbar. TV Model LG 55" 4K UHD OLED Smart-TV OLED55B7V