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My Alexa on my Sonos One speaker isn’t working. She says, “Sorry, I’m having trouble understanding right now. please try a little later. What should I do?

When trying to play Amazon music on Sonos using Alexa (dot or show ) to start. It plays one song then stops. I start with Alexa play 80's music on the porch. This happens on all the Sonos units. In addition when I start Sonos music via the phone app regardless of the service I am unable to stop it using Alex. This used to work, what's up? I just recently added an Amazon show

I just bought a brand new LG TV which only came with one RF remote. I am unable to get the remote to control the volume on my playbar. I see people have had similar problems with Samsung? Is there a solution out there or are Sonos proposing a fix? It is a pain in the proverbial to have to use my phone for volume control and the remote for everything else. I have a fair few dollars invested in Sonos gear and it does not please me that it can’t cope with this simple technology.

Doing 1st time setup when pairing the comcast x1 remote to the playbar the setup process goes through without a problem but when testing after completing setup the volume down and mute buttons increase the volume don't do what they're intended for. Have removed the remote and learned it in multiple times and it always has the same result. Thanks

Having installed the most recent update on Sonos (couldn't use it without doing the update) I now get a flashing orange light and am unable to use the player. Any thoughts. Am connected via ethernet but have tried wirelessly as well.

Can you hard wire one sonos (like connect) and use the other port to feed another Sonos Amp and do the same to feed a Yamaha receiver...( all hard wire)

Just ordered a Beam for use with my Sony Bravia TV which has an HDMI-ARC port on HDM 1, I believe I connect the Beam to HDMI-ARC (1) and the V6 cable box to HDMI 2. If this is correct I assume I then select HDMI 2 to watch programmes via the V6 box and the sound will come from the Beam as long as I have enabled CEC on the TV? Can some kind soul confirm I have this right please. I assume if I want to use the Beam as a music source without the TV I just operate it via the App without needing the TV switched on? My apologies if these are simplistic questions.

I just want to confirm, that it IS possible to add a Play 1 (with Alexa) to a set up with just 2 One's. I just want the Play 1 to be in a seperate bedroom for music, not to be used as a stereo set up in the entertainment room.

I just got an Alexa dot and am trying to connect it to my Sonos. There's an error saying I need to add the speakers to my account before Alexa can connect with them. I tried to phone SONOS and the wait time was one hour. Yikes. I feel like this should be easy. Can anyone help? :)

I find I have two Sonos profile accounts (two e-mail addresses) and want to delete one of them. I cannot find the "Delete account" function in the "My Account" area on Sonos. Where is it? /Wilm

I get that currently the Play 1 doesn't support Airplay - but is is planned for the near future? These are quite new speakers and it's very annoying that I can't play direct from my iOS Podcast App etc.

I recently purchased a Klipsch woofer R-10SWi and it has been used with our Yamaha YPS3050 soundbar...life was good. Then yesterday lightning took out the soundbar and I need a new one. Love the idea of the Playbase...but can it be used with the Klipsch woofer?

I ask Alexa to turn off the TV; she does and say “okay” but then ~20 seconds later it turns back on. Even if I turn off the tv using the tv remote or with a long push on the power button (on the tv)

I received my white Beam yesterday, but it came with a BLACK power cord. This is the 7th white Sonos product I've purchased, but it is the first and only one that came with a black power cord. Was I provided the wrong color cord, or are there no white power cords for the Beam? My beam is placed above a projector screen, and the power cable runs along a white wall, so I was really expecting it to be white. Thanks.

I have just setup the Sonos beam with my Samsung UE43KS7500 TV. Everything works brilliantly apart from the TV switching to my HDMI 3 (ARC) input after about 10-20 mins of watching TV. Is there any way to stop the TV from auto switch to the Beam input for viewing. Also, is there anyway to turn off the Alex Active white light which is distracting whilst watch TV in a darkened room? Many thanks for any help

The new Amazon Echo Plus has a built in ZigBee controller, so it can cut out needing to purchase "hubs" or "bridges" when pairing with smart home devices. Consider Phillips Hue - the smart home lighting used to require a bridge to pair with Alexa, however now if you have the Echo Plus (which has a ZigBee controller) you don't. With that said, does the Sonos Beam have the ZigBee controller built in?

I want to upgrade from Play 1 to Sonos One. For my current Play 1's, I fixed the power cable in the wall wiring to conceal it. Can I use the same power cable with the new Sonos One?

Can anyone tell me the difference between the Playbase, the Playbar, and the Beam? I’m confused at this point. I see there is a price discrepancy at $699, $699, and $399. What does that mean? Is it style preference? Is there a quality or audio difference? Etc. Thanks for any help or insight provided!

Sonos Connect Amp working with Echo speaker...

I have setup my echo dot and update the app and it does not work? Is this not supported in Norway? If not, will it ever? :?

I have Play1's, Play5, Playbar and Sub - all bought in 2013 playing very very nice. However,Can it be a problem at some stage you do a softeware update and this do NOT support old players ?? I'm affraid that some day my equipment from 2013 will NOT function anymore due to software issues - is this correct?? I do not believe I can reject software updates - or can I ??

I had two Play1s in the lounge,one in kitchen and one in conservatory and. Bridge connected to my router.Two days ago I added a Beam and set up the lounge speakers as surrounds.I also disconnected the Bridge but connected the Beam to the router.I grouped the kitchen and conservatory together.I will only use the Beam etc for tv and the kitchen/conservatory for music and radio.Since then I am finding the radio turning off every 20 mins or so.When trying to reconnect to radio I get a message from the app telling me Sonos is looking for connection.The latest time it happened Sonos asked me tio add a player,even though app inducates everything is connected.Can anyone help its very frustrating.?So far I have had no trouble with the tv side of the system.

Hey guys, Before I added the Beam to the family room, I had a sonos one setup for music and Alexa. Now placed the beam in the family room and moved the one to a different room. The beam/tv is now called “Family Room” I have Philips hue lightbulbs in the family room and when I used to say “Alexa, turn off the family room lights”. The light would turn off as expected. Now when I say the same phrase. The tv turns off and not the lights. It seems Alexa doesn’t listen to the full phrase and just thinks I want the tv off Any suggestions? Thanks Kevin

I am trying to use my Sonos One in Brasil, but Alexa is not working. Can someone help me?

Does sonos have outdoor speakers, and what is the range for adding speakers outside the house on a lower level