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I need some expert advice from the users here. I currently have Sonos through out the house but within my man-room I have my connect hooked up to my record player and it powers the speakers in there. I have a play bar, a sub and I have 2 Sonon 1's in this room. Talking to the Sonos people online they suggested I get an Amp to power my TV which I’ve been trying to do and can’t with the Connect so I ordered one and it came the other day I cannot figure out how to hook this up correctly. And I’m not sure that it can be hooked up the way I need it. I have a TV, Cox cable, DVD player and I have Apple TV. I have four wired speakers in the ceiling. I constantly, move back and forth between the Cable box and Apple TV. So hooking things up through the Sonos Amp through the HDMI which only has one connection. I can run the tv through it but will only get the screen saver, or I can run the cable box through it but get no TV. Talking to the Sonos people online they said it would be g

Sonos One had been working properly until Saturday 12/15 where now it only plays one song at a time. We are using Alexa and Amazon Music. System diagnostic number is 951288978. Thanks!

I have a Sonos Connect and AudioEngine A5+ powered active speakers. I'd like to connect a phonograph turntable. Does the turntable need to have a pre-amp built in? Can it work with or without pre-amp? Part II - I want to put a CD player and my turntable on a switcher so I can choose my input. Does the CD player need a pre-amp?

Hi all. I have 4 Sonos zones and 5yrs of largely trouble free use. Went away for the weekend - upon return I had to reboot Sonos as the iPhone controller wouldn’t connect. Finally got most zones working but one Sonos Play 3 ( TV surround speaker ) and 2 Play 5’s ( Stereo Pair) simply won’t connect. I’ve removed the TV surrounds but one Play 3 still won’t add. And I can’t find the Play 5s at all. I’ve now realised these three speakers don’t have surge protectors - the rest do. Doesn’t seem like a coincidence. Lights are all working on the three problem speakers so may not have totally fried them. FYI, just realised my subwoofer was plugged direct to power without a surge protector but it’s still working. Maybe it’s more robust? Any thoughts on how to tell if that’s the problem? Thanks in advance!

I currently have an Optoma HD31UST projector which acts as my TV and Chromecast device. It has a built in speaker with very poor audio quality. I would like to hook up my two Sonos Play:1 speakers to the projector via a Sonos Connect. The projector has an analog audio out so that should work with the Sonos Connect. I'm just wondering if there will be a delay in the audio, as it will need to go wirelessly via the Connect to the speakers. Does anyone have experience with this? Thanks in advance! Stijn

The alarm feature doesn't seem to work as well after the latest update (version 9.2) (at least not on the Android app interface). I can still set the alarm, and it goes off at the right time, but i no longer have the options to snooze or dismiss the alarm, which is pretty annoying. On the app it just appears as if a song is playing. Anyone else aware / have issues with this? Is that a fix coming for this?

my play 5 emits a static hiss from the speaker when music nothing is playing. there is nothing attached to the line-in and the hiss continues no matter how long all music services have stopped playing for. i have tried unplugging the power supply and replugging it to no avail. my diagnostic support number is 507808388. many thanks for any help as the hiss is extremely frustrating!

I wanted to hang it below but then then the TV would be too high to watch it comfortably. But I’m concerned for the sound e.g. if sound will go upwards and therefore deteriorate. The decoration consideration is not relevant.

Super simple question (I'm sure), but I can't find a clear answer... how does the Sonos AMP select the audio source? I don't see that there is a user selection between streaming audio (Spotify) vs. HDMI vs. RCA inputs... so does the AMP just play the last used source? Meaning if the audio source is from streaming Spotify, and the TV is turned on, then does the AMP automatically switch to the HDMI audio source? and vice-versa (TV is playing but then someone plays Spotify to the AMP... does it just switch automatically?) Thank you

Hi everybody I would like to hear about experiences from connecting 4 speakers to a Connect:AMP. Both good and bad! I’m building a new house and are able to wire exactly as I’d like. I would like to connect 4 B&W M-1 8-Ohm speakers to my Connect:AMP. According to Sonos this is doable, https://sonos.custhelp.com/app/answers/detail/a_id/269/kw/connect:Amp%202%20pairs%20of%20speakers?&_ga=2.142373233.2117714235.1518856759-457690909.1481985784#4_speakers , but my local hifi-pusher says it’s gonna blow the speakers with 70% certainty... I’m a little reluctant to connect 4 speakers then... Or is my hifi-pusher playing it safe or not a hifi-pusher at all :8 All replies with thanks in advance!

1817831652 My speaker is making really loud crackling sound. Can’t even listen to it. Help! That is my diagnostic number.

Hi, my current configuration is 5.0 since I have not acquired my sub yet. The question is how can I have sound on all the speakers, when the input is only stereo. with the current configuration, I only have sound in the beam. when the input is 5.1 or 2.0 it works properly. Thank you

Hi: I have setup my beam and two sonos one as a home theater system. I am able to turn off white led light of both sonos one. However, there is no way of turning off the light of the beam. Can any of you help me please?

Hi, I'm having problems getting Surround Sound working with my Sonos Beam and 2 x Play 1s. I've gone through the initial setup and all is playing fine, however, when I am playing audio through the TV, whether it is iPlayer, Netflix or Amazon Prime, etc, the Sonos App is reporting that the audio is being received as STEREO. I am getting audio out of the surrounds, but I think that's just the stereo feed being sent out to them. It's getting very frustrating, does anyone have any ideas? TV is a Sharp LC-40LE831E connected to the Beam via the ARC port.

My speakers were stolen. Is there anyway they could be tracked if the un-rightful owner tried to set up an account?

Does anyone think these new playboxes will impede the sounds on my play 1's that I am using as my surrounds speaker, sound quality, they look like they will make a nice clean installation

Long time user, Sonos One was on Wi-Fi working fine for months. Added Boost, and that was it, no go. Tried everything I know, and what I read online, but no luck. When I can get the One to show up in the controller, and run controller on my android phone it causes many different problems with the setup. Then it disappears off all controllers I use, on Windows and an android tablet. Diagnostics submitted, here is the confirm # 1750265065 Please help, Bill

Using Spotify. On Google pixel. Diagnostic 965656463 Super annoying. Don't know if it's a Sonos or Spotify issue. Have had tons of connection issues through Spotify connect too ( although this particular issue is happening directly through the Sonos app)

I updated the spotify app and when i try to connect to the sonos it does not play at all. I see the clock ticking for the track but no go. If i use the sonos app I am able to play but I did not have this problem before. Weird cause its been working for months. Thinking its the spotify app update. Anyone else update and have the same issue? Also, I did updates on ipad and same result as iphone, even with diff user accounts. Did all the restarting of speaker, router and no luck.

I have a new set up at home where I have two WIFI networks running. Let's call one PARENTS and one KIDS. I have the KIDS on a schedule so it shuts down at 9PM and comes back on at 6AM. It is no different than the PARENTS WIFI network in that it can access all LAN resources. My 3 CONNECTs are connected via direct Ethernet LAN connection. I believe that all my other SONOS speakers (3 Play:1, 1 Play:3, 1 Soundbar, 1 Sub) are connected via SONOSNET. My android phone is connected to the PARENTS WIFI and that is how I set up the connection to find the SONOS when initially setting it up. Shouldn't other devices (iPhone, Android Tablets) that are connected via the KIDS WIFI network be able to talk to the SONOSNET since they are on the same LAN connection even though they are connected to a different WIFI network (e.g. KIDS)?

Hi. When raising volume above about 75% it lowers itself down to roughly 75% again. It does this in Sonos App and in Spotify connect. Extremely annoying What to do?

Quick question regarding surround sound. I have an older Panasonic Viera, using Apple TV 4K, connected with hdmi and the through arc. I have sub, beam, two Sonos:1 for LS &RS. Sonos sounds great first of all! However, when I look at the about my Sonos, it’s always Stereo? I know Hulu isn’t in DD5.1, and that’s ok, because Sonos is so good at making it sound great. But for example through my movies I’ve purchased on iTunes, like Avengers that I know is DD5.1, it still comes in as stereo? Is it safe to assume that the older Panasonic doesn’t send the DD5.1 signal? Or am I missing something? If I need a new tv, I will, so any recommendations

I have two Sonos Ones a sonos play one and play 5. They all work perfectly through the sonos app. Both Sonos Ones have been working with Alexa for last year - no issues. Then in the last few weeks the issues have begun! Asking Alexa to play an album or playlist - the first song plays and then nothing. Asking Alexa to stop - it “bings” to let you know it’s heard you and then does nothing, continues to play. And this week - I say Alexa, it bings. I ask it to do anyone and there is just silence. My microphone is on, it hears me saying Alexa but does not perform command. I’ve disabled the skill and re added it. Same thing happens. The app recognises all of the devices. All of devices appear in my sonos app twice - which is another weird thing! I’m at a loss - I’ve never needed to ask for help before and I’m not sure how to go about getting the diagnostics check - can anyone advise?

Right now I'm just using speaker wire to include my subwoofer in my Connect Amp setup. I go from the Connect Amp, loop thru the subwoofer and then to my speakers. But I would like to take advantage of the subwoofer out connection on the Connect Amp. Do I just go RCA from the connect amp to the LINE in on the subwoofer? No speaker cable involved? Just go to the Left LINE in? I have an Acoustic Research S112PS. Thanks for your help. - Arnie

Currently have a Sonos 3 and a couple of 1s in the house. We have invested in a nice new TV (Samsung Frame) but don't want to go down the route of buying a Samsung sound bar - i'd rather keep all my music on one platform. Besides i'm blown away by the quality of Sonos and am happy to stick wtih them. One of the features of the Samsung Frame is that all the TV gubbins (e.g. HDMI, Audio, Scart, Coax/Sky) are in a separate box which is connected via a proprietary Samsung fibre optic "invisble" cable to the TV screen. So we took the decision to place our Sky box and our Samsung TV gubbins on a book shelf snug down the side of the sofa. The invisble cable is routed along the ceiling/wall to the TV screen at the other end of the room. All very minimalist. Now my dilemma is - the Sonos Beam needs an HDMI cable from the TV. Which means if we want to put the Beam underneath the TV then we will have to route a lengthy HDMI cable from the corner of the room by the sofa (from the TV gubbins