Answered

I have a Samsung 8K QLED TV (dying for content) connected to a Sonos Playbar, Sonos Sub and Sonos Connect Amp that drives two in-ceiling rear speakers. The Samsung Connect One box and the Sonos Playbar are connected to my home network. The Connect One box receives my TV signal over HDMI. The Connect One connects to the Sonos Playbar via the digital audio cable. My readings suggest to me that in order to deploy Dolby Digital or DTS one must connect to the soundbar via HDMI Arc (way over my head here!). The Sonos Playbar does not have an HDMI Arc input. My simple question – Is the quality of my sound being compromised due to the lack of HDMI Arc on the Playbar and if so, is the solution to replace the Playbar with a soundbar that has an HDMI Arc port? Or, is there a tweak to my configuration that would enhance the surround sound experience to be comparable to Dolby Digital or DTS?  Thanks!

[img]https://uploads-eu-west-1.insided.com/sonos-en/attachment/032944fa-0bee-437c-9f7f-171e50fb326d.png[/img]I have successfully linked Google Home (on my android phone) with Sonos, so I can play music on the Sonos Play 1 by saying "Hey Google play in the kitchen" (where "kitchen" is the name of my Sonos Play 1 in the kitchen). So far, so good! : ) Google Home has "routines" such as playing the news and weather when you say "OK Google, good morning". But I don't know how to have the "routine" play from the Sonos speaker. On the Google Home app on my phone if I select "Routines" then it gives me the option to "Play routines on" and an [u]Edit[/u] link If I click the [u]Edit[/u] link I can select from [list] [*]This device [*]Google mini [/list]but I can't select the Sonos speakers (e.g. "kitchen") Is there a way to achieve this? Many thanks in advance for any help you can provide.

The scenario is this.All of my other Alexa devices respond to “Play xxxx”. As Apple music is the default then Apple music is used. My Sonos 1 will play music from apple music via the Sonos App. My Sonos 1 plays music via airplay  My Sonos 1 will not play music via the Alex voice command responding with words like “Hmmm First enable the skill for your Sonos one in your Alex app then ask me to discover devices” The skill is enabled hence it works on all other amazon devices.  Discovering new devices result in “No new devices found”Any ideas?Thanks

Hello everyone! I'm reviewing a Sonos Move speaker. So far it's been doing great except for one little caveat: When I use Bluetooth mode its volume decreases considerably. I presumed there would be a difference, but in my case the BT volume (at Max) is just about 50% of that of WiFi mode. Do yours have the same issue? Thanks!

I have just bought this and before I open the box I want to know if it has a built-in amp?  Depending on the answer how can I connect it directly to my PlayBar?  I also own a Play 5 but I want to maintain that on a different floor.  What additional accessories do I need?  I would like to avoid where possible buying additional hardware.

I have a Google home hub and a Sonos beam and I would like to set my default speaker for the Google Home Hub to the Beam speakers. When going in to the Home app it doesn't recognize the Beam, or at least it doesn't allow me to add the Beam as my default speaker. Anyone else has this experience?

Hello,I recieved an e-mail from Sonos on 5th of November that if I set up Google Assistent with my Sonos Beam before 12th of November I would recieve a free Chromecast.I set it up that same evening but I still haven't recieved an e-mail on how to get the Chromecast? The e-mail say that i Should recieve the campaign code after 24 hours top. I haven't used or set up Google Assistent before this. Kind Regards,Chris Jorgensen  

Hi, wondering when Google Assistant support is coming to New Zealand? It's available in Australia... seems strange to not be available in NZ. When purchased my Sonos gear was under understanding that Google Assistant support was coming - would be great if roadmap for NZ could be provided. Cheers

I live in San Francisco and I recently bought a Sonos Move to use it with my Spotify Premium Account. Iwas trying to add Spotify in Services/Add music service menu but it doesn't exist there. So I have to use a Bluetooth in order to listen Spotify.Is there a way to listen to Spotify on my Sonos via WiFi?

I lice in Seitzerland and bought a Sonos One being led to believe that I could use Alexa. Now I see I cannot use Alexa making it a Play 1 that I have paid 50 chf more for. I either want 50 chf back or a solution. This is fraud.

Hi, I'm looking to replace my existing swimming pool amp with a sonos amp. As of today i have been unable to find any operating ratings for the sonos amp. Andy advice would be appreciated and if there's a good way to reduce humidity can you please advise?

So I just came home from work and was surprised to hear my speakers blasting music on full volume. After some troubleshooting I Could say that it is not my apartment that is haunted but my girlfriend who had  accessed my system through her Spotify by accident by using Spotify connect. After some testing we found that several People who had accessed the speakers before through my wifi Could still connect, miles away through Spotify and play music.  Is there any way to block or remove this function. I only want People to gain access when I allow through my wifi? Thanks!  

HELP!!  Can someone tell me why the app will not let me add a speaker.  I have the Sonos app for Androids loaded on my Samsung.  I want to add a new Sonos speaker to my current setup.  Have gone into the app> System>  but the “Add Product” is grayed out so can not add anything. I’ve even un-installed and re-installed  the controller app.  Still not showing up to add a speaker.Feeling really stupid here.  I am pretty good with computers/apps but can’t figure out why I can not simply add a single Sonos (sonos one) speaker.  It shouldn’t be this hard.  Feeling like I should have NEVER invested the $$$ in this system.  Anyone have any idea why the app is not letting me add a speaker to my current system

Will we be able to play Apple podcasts on Sonos?

I really want to hear my vinyl through my Bose wireless  headphones. My speaker system is all SONOS products with Connect:Amp to link Rega Planner Plus 1. Is this possible?

Hi there is there any way to use a symfonisk as a center speaker in a Sonos surround environment i use a Playbar and as rearspeakers two play3si want more richer and direct sound from the front an already have a symfonisk above the tvbest regards clem

According to previous topics it is possible to turn off the Alexa ‘wake up’ sound in 10.0. However, I can’t find this setting in 10.5.Help please.

Hi all My new symfonisk shelf keeps loosing connection with wifi. I have rebooted and disconnected from power all I could. Non of my other sonos' ever had this problem and still don't. Should I take the the symfonisk back to Ikea? Thanks for support. mazi

I am aware that the new SL can be paired with a Sonos One but I have an older generation 1. Can the One gen 1 make a stereo pair with an SL?

Hello all,I've had my a Sonos system for over 10 years and I love it.  My wife and I recently relocated and bought a new home.  Unfortunately, the new house is wired with a Legrand On Q system.  The Legrand system is just ok, barely.  The Legrand system sounds pretty poor compared to Sonos.  Legrand also offers far fewer streaming options compared to Sonos  The structured cabling tech who installed my system for the builder was here today explaining the Legrand system to me.  He didn’t know of a way to hook my media server to the Legrand system, or how I might incorporate my existing Sonos.I’m thinking the Legrand will be ok for listening to music in the kitchen and living room, but I’d like to have my Sonos system in my media room where I can play files from my media server through my McIntosh amp.  I have a set of smaller Sonus Faber speakers hooked to the Mc and they could definitely be helped by my Sonos sub.  Here’s the Sonos equipment I own:BridgeConnectConnect ampSonos SubPlay 5

The Sonos instructions to use the Apple TV 4th Generation remote to control volume on the PLAYBAR don't seem to work with the new 4K 5th Generation Apple TV. Has anyone gotten the remote to work to control the volume on the PLAYBAR (without ALSO turning up the volume on the TV itself)??

Hi, I have a Sonos Connect and 3 Play:1s. The Play:1s are working fine but the Connect keeps disappearing (from Android and Mac apps). If sound is playing through it that stops too. Sometimes it comes back by itself after a while. If not then usually rebooting (remove power cable, wait 5s, reinsert power cable) gets it working again for a while although not always. When it’s playing up I also sometimes hear a click through the amp/speakers that it is connected to - the kind of noise you get when you turn something on without turning your amp off. That makes me think it could be rebooting itself. I don’t think it’s a network issue - it is connected with an Ethernet cable to a TP Link Deco in the same room as the master deco, and even when the Connect is playing up I can still ping the Deco that it is connected to from my Mac or the phone with the Sonos app that the Connect has disappeared from. It got to the stage a couple of weeks ago where it wasn’t connecting at all. I also tried res

Hi all,For the past few years, I’ve been listening to my two Play:5s (gen. 1), paired together. Connected via an audio cable from my TV to the line-in port, I’ve been enjoying their sound for movies as well.Apparently, I’ve been so vocally fond of them, that I got a Playbar as a gift for my birthday recently.Now, I’m trying to figure out what the best way to utilise the three products is - of course, hoping that it’ll be an upgrade to my experience so far.I love how all three sound when listening to music! I find that the Playbar does “open-up” the sound of the two 5s in a very satisfying way. Next comes the topic of the sound coming from the TV.From some of the questions here I learned that I cannot use the two Play:5s for just the front left and right channels, with the Playbar as the center. I can, however, group them, so that they play together. In this way I might not get great left-right separation, but I would still enjoy the contribution of the low-frequency richness of the 5s

Hej, Jag försöker lägga till GA´s röststyrningstjänst men varje gång jag försöker så slutar det med att det inte gick lägga till tjänsten på grund av att ett problem uppstod. Har försökt hela dagen idag. Har installerat Google assistantappen och kollat så att jag har senaste versionen på sonos och GA. Vad kan vara fel? Mvh HH

How do I remove devices (speakers, boost, etc) from my account if I plan to sell them?