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cshinn
Contributor III
September 27, 2017
Answered

Apple TV 4K 5th Generation Remote Controlling Sonos PLAYBAR Volume

The Sonos instructions to use the Apple TV 4th Generation remote to control volume on the PLAYBAR don't seem to work with the new 4K 5th Generation Apple TV. Has anyone gotten the remote to work to control the volume on the PLAYBAR (without ALSO turning up the volume on the TV itself)??
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CcastleAnswer
Lyricist II
November 2, 2017
Got it to work. Had to manually set the Apple TV 4K to "Control Receiver by IR", rather than Auto. When I went through the SONOS remote setup, I had to use another controller for the "Mute" button part, as the Siri Remote does not have a mute button.
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42 replies

SvenV
Lyricist I
September 28, 2017
No same issue for me
Mr1303
Lyricist I
October 1, 2017
Exactly same issue 😢
Hader
October 1, 2017
Hi it works for me, I did't do any thing just playing a movie or any thing via Apple TV 4K and I can control the volume with the Apple TV control.
Love wireless music :-)
Roth
Lyricist III
October 3, 2017
Same problem here too.
Yeshecholwa
Lyricist I
October 8, 2017
I am also having this issue.
CFL313
Lyricist I
October 20, 2017
Same issue here. I even tried replugging in my old Apple TV 4th Gen before I sold it and it controlled just the Sonos speaker and not the TV just fine. I have a Sony Bravia TV, wonder if it's the way Apple TV 4K works with certain tvs?
Maroon5
Lyricist II
October 22, 2017
I have this same issue with the playbar. No matter what I do, I cannot get the Apple TV 4k controller to control the playbar volume. Considering returning the playbar if this cannot work.
Keith N
Keith N
Sonos Staff
October 24, 2017
Hello everyone. Thanks for reaching out and letting us know about this. Just curious, has anyone tried to remove the old remote from Sonos and go through all the steps of adding a new remote (the remote that came with your 5th Gen Apple TV 4K)? If so, what were the results? Here is an article you may find helpful.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
CFL313
Lyricist I
October 24, 2017
Hello everyone. Thanks for reaching out and letting us know about this. Just curious, has anyone tried to remove the old remote from Sonso and go through all the steps of adding a new remote (the remote that came with your 5th Gen Apple TV 4K)? If so, what were the results? Here is an article you may find helpful.

Yes, I have disconnected the previous remote and added the one from the Apple TV 4K and it has not changed the issue. When I switched back to the 4th Generation TV and remote there was no issue, but then I switched back to 4K Apple TV and remote and the issue persists.
Keith N
Keith N
Sonos Staff
October 25, 2017
CFL313: Understood. Looks like there have been a few folks reporting the similar issues to Sony as noted here. You may be able to get a little more information about how remote control command passthrough works with AppleTV 4K from Apple Support.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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