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cshinn
Contributor III
September 27, 2017
Answered

Apple TV 4K 5th Generation Remote Controlling Sonos PLAYBAR Volume

The Sonos instructions to use the Apple TV 4th Generation remote to control volume on the PLAYBAR don't seem to work with the new 4K 5th Generation Apple TV. Has anyone gotten the remote to work to control the volume on the PLAYBAR (without ALSO turning up the volume on the TV itself)??
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CcastleAnswer
Lyricist II
November 2, 2017
Got it to work. Had to manually set the Apple TV 4K to "Control Receiver by IR", rather than Auto. When I went through the SONOS remote setup, I had to use another controller for the "Mute" button part, as the Siri Remote does not have a mute button.
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Maroon5
Lyricist II
October 28, 2017
So, is Sonos unable to provide any support? This is really frustrating!
    Keith N
    Keith N
    Sonos Staff
    October 30, 2017
    So, is Sonos unable to provide any support? This is really frustrating!Based on the specific problem CFL313 is explaining, it seems there is an issue with the commands being translated from their Sony TV to their AppleTV 4K. Do you have a Sony TV as well? If not, what is the make and model of TV do you have? I am happy to help in any way I can.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    Ccastle
    Lyricist II
    October 31, 2017
    I am a having the same identical issue with my PLAYBAR. I have it attached to a TCL 55P605. I have no other problems with using other remotes synced to the PLAYBAR, just with the 5th Gen Apple TV remote.
    Keith N
    Keith N
    Sonos Staff
    October 31, 2017
    I am a having the same identical issue with my PLAYBAR. I have it attached to a TCL 55P605. I have no other problems with using other remotes synced to the PLAYBAR, just with the 5th Gen Apple TV remote.Hello there, Ccastle. If you were to use the AppleTV remote directly with the TV and 5th Gen AppleTV (as if the PLAYBAR didn't exist) does the volume increase/decrease as expected, or do you have to press the button repeatedly? Thanks in advance.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    Ccastle
    Lyricist II
    November 2, 2017
    Yes, I can use the Apple TV remote to control the TCL volume, so long as I am using the built-in speakers. When I disable the tv speakers, while connected to the Sonos, it does not increase or decrease the volume of the TV pass through signal to the SONOS.
      CcastleAnswer
      Lyricist II
      November 2, 2017
      Got it to work. Had to manually set the Apple TV 4K to "Control Receiver by IR", rather than Auto. When I went through the SONOS remote setup, I had to use another controller for the "Mute" button part, as the Siri Remote does not have a mute button.
        Maroon5
        Lyricist II
        November 9, 2017
        So, is Sonos unable to provide any support? This is really frustrating!Based on the specific problem CFL313 is explaining, it seems there is an issue with the commands being translated from their Sony TV to their AppleTV 4K. Do you have a Sony TV as well? If not, what is the make and model of TV do you have? I am happy to help in any way I can.

        I have a TCL 55P607 and have been unable to set up the Apple TV 4K remote or the remote that came with the TV to control the Playbar volume. I followed this article: https://sonos.custhelp.com/app/answers/detail/a_id/4043?_ga=2.67926678.601340465.1510199955-769559556.1508101181. No matter which remote I try, nothing happens during the step when I press the volume up button. Thanks!
        Keith N
        Keith N
        Sonos Staff
        November 9, 2017
        Maroon5: Did you happen to give the solution Ccastle gave above?

        Had to manually set the Apple TV 4K to "Control Receiver by IR", rather than Auto. When I went through the SONOS remote setup, I had to use another controller for the "Mute" button part, as the Siri Remote does not have a mute button.
        Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
        Maroon5
        Lyricist II
        November 9, 2017
        Maroon5: Did you happen to give the solution Ccastle gave above?

        Had to manually set the Apple TV 4K to "Control Receiver by IR", rather than Auto. When I went through the SONOS remote setup, I had to use another controller for the "Mute" button part, as the Siri Remote does not have a mute button.


        I did! Same result unfortunately.
        Keith N
        Keith N
        Sonos Staff
        November 9, 2017
        Understood. After a little deeper research, it seems that your TV uses a Roku type remote. Some of these remotes do not use Infrared (IR) frequencies to communicate with devices. Do you have any remotes that can output IR such as a Universal Remote? I'm unable to determine if the P607 Series remote that comes with your TV is able to output IR.

        However, I did find a page that shows how to program a universal remote to work with your TCL/Roku TV.
        Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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