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rememberwhenevent
Contributor I
Nov 8, 2019 7:09 PM UTC
Answered

App will not let me add speaker

HELP!!  Can someone tell me why the app will not let me add a speaker.  I have the Sonos app for Androids loaded on my Samsung.  I want to add a new Sonos speaker to my current setup.  Have gone into the app> System>  but the “Add Product” is grayed out so can not add anything. 

I’ve even un-installed and re-installed  the controller app.  Still not showing up to add a speaker.

Feeling really stupid here.  I am pretty good with computers/apps but can’t figure out why I can not simply add a single Sonos (sonos one) speaker.  It shouldn’t be this hard.  Feeling like I should have NEVER invested the $$$ in this system.  Anyone have any idea why the app is not letting me add a speaker to my current system

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    jgatie
    jgatieAnswer
    Nov 8, 2019 8:06 PM UTC

    Full support requires Android 7.0.  Android 5.x and 6.x will have limited settings menus.

     

    See this link:

    https://support.sonos.com/s/article/3521?language=en_US

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    6 replies

    106rallye
    106rallye
    Nov 8, 2019 7:26 PM UTC

    What’s your OS version? Take a look at this: https://en.community.sonos.com/announcements-228985/sonos-version-10-5-now-available-6831204

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    rememberwheneventAuthor
    Contributor I
    Nov 8, 2019 7:46 PM UTC

    Version 10.5

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    Airgetlam
    Airgetlam
    Nov 8, 2019 7:48 PM UTC

    That’s the Sonos version, the question was what operating system you’re running on your device that the controller is on.

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    Bruce
    rememberwheneventAuthor
    Contributor I
    Nov 8, 2019 7:53 PM UTC

    6.0.1 - I was able to add speakers until the latest SONOS update.

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    jgatie
    jgatieAnswer
    Nov 8, 2019 8:06 PM UTC

    Full support requires Android 7.0.  Android 5.x and 6.x will have limited settings menus.

     

    See this link:

    https://support.sonos.com/s/article/3521?language=en_US

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      rememberwheneventAuthor
      Contributor I
      Nov 8, 2019 8:26 PM UTC

      That makes no sense.  It worked just fine until the last SONOS update.  I shouldn’t have to upgrade all my devises EACH TIME SONOS does an update.  TALK ABOUT AN EXPENSIVE SYSTEM TO MAINTAIN!!  

      The update stated, “still can be used to control commonly-used features”.  Adding a speaker IS a “COMMONLY-USED FEATURE”!!!!!

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