Answered

Hi, I lost the airplay functionality when the sonos one are paired as a stereo surrounds of my Sonos Bar. is this normal? thanks, david

Hi all, I have attempted to play music from my iPod nano via the headphone wire into the back of a Play 5. The iPod is working, but does not play through the speaker. Any advice?

Hi I am wondering whether I can buy a Sonos Connect and connect it to my Harman Kardon soundbar + bluetooth sub and it will work with my sonos speakers (via a RCA Y-cable - using the aux in on the soundbar)? And must the Sonos Connect be cabled to the internet or can it work wireless (wift)?

My ZP90 refuses to power up since last week. Due to stereo upgrades over time it’s only function was to stream to a gen 1 play 5 in another room. My question is do I need to replace the ZP90, or is the Play 5 able to function without it? The Play 5 is in a different room to my router.

I don´t know who to do, so I can listen to the music I have on my NAS (My Book Live) how do I get acces two the NAS?

I have used a Connect:Amp for surround with a Playbar, but can't find an option for that with the Beam? What gives?

2 issues I’m having- Sonos beam and cable remote are apparently paired but remote isn’t working to control sound. TV is a Samsung smart TV thats brand new. Other issue is while the sound is great, when I scroll through the menu of the smart TV, the speaker recites what is listed on screen. This does not happen when I change channels or on the Verizon Fios guide- only when I use the smart TV remote to scroll through smart tv menu- very odd and distracting. Please help!

Hi there, brand new to Sonos - one whole week! I played music via Spotify and Alexa was working all weekend, but now I can't get either to work on Sonos. I can get Sonos to play downloaded music from my iphone. I did turn the speaker off one night because the light was annoying me - could that be it? Should I start again and if so, how should I do that? Sorry if a newbie rookie question. thank you :? It says that the wireless connection is disconnected (something like that).

I've searched, and current info on this subject is a little scant. I'm looking for a replacement for my soon-to-be-EOL Airport Network, and am taking a long look at Ubiquiti Amplifi. Should I expect it to play well with my Sonos (I have about 15 zones, about half-half wired and wireless)? Anything I should be watchful for? TiA...

My beam is working connected to a new-ish LG 4K tv via ARC. However the beam IR receiver doesn’t do anything with my remote controls and the beam is concealing my TV IR receiver. How can I fix this pass through

Hi all, I have two Sonos Ones and a Sonos Beam, as well as a HomePod and a Libratone Zipp (the last of which should be AirPlay 2 compatible within a couple of months). I love that AP2 allows me to play music to all of these devices in sync. I'm considering adding two Sonos Play:1s to my Beam to create a surround sound setup. What I'm wondering is if I do so will I be able to include this bonded group as an AirPlay 2 target and still have the sound sync with my other AP2 devices, or will the additional processing required for the Beam to send sound to the Play:1s result in some lag? Hopefully somebody else will have a similar setup and be able to shed some light on this. Thanks, Rod

I am using the Time Capsule with two AEX WiFi extenders for WiFi needs at home that also serves Dots around the home. Sonos is served via Sonos net, with a Boost and a WD My Cloud NAS wired to the LAN ports of the Time Capsule. This is all working fine, but I may have the opportunity to manage the logistics of replacement and one never knows how much life is left in the 2011 TC. My question is what would be a good modern replacement for the Time Capsule with the following conditions: 1. International voltage range like Sonos kit. 2. Should be available in Best Buy stores in the US. 3. Should work as a drop in replacement for Sonos. 4. Should work as a drop in replacement for WiFi - either with the two AEX extenders at either end of a single floor apartment, or by not needing these. 5. If 4 is not likely, what extenders will have to be bought as well? While I use the Time Capsule for Time Machine back ups, I can easily use a wired to Mac HDD to do this, so this functionality is

I have a sonos amp that I would like to add two subs too. Is this possible? If not, can I have one of the subs set up under a different room, paired with another sonos device but just run them simultaneously?

How do I remove the "Not Available" message when using my Samsung remote to volume up / down on a Samsung TV connected to a Beam?

This question has been posted several times but I have yet to find a solution. I have unplugged everything it’s not overheated there’s no reason for it to be doing this, please help! We havent changed anything, it has played fine up until a week ago. Now nothing. Beyond frustrated.

Anyone have any experience connecting the Beam to an HDMI matrix and keeping ARC and CEC functionality?

According to Google world wide there are 466 million people with a hearing disabling, there is a wider 360 million worldwide suffer from Tinnitus (ringing/buzzing in ears)a lot of these people will have some sort of hearing aid, head phones, what a missed opportunity from Sonos not providing a app to Connect these people. And if thats not enough, what about the people that just want to sit alone with there head phones on & listen to sonos music. A big sales opportunity missed

The only way I can get Sirius XM go play is to request Sirius XM without specifying a specific channel. Alexa will then pull up the last station. When I request a specific station the response is “I couldn’t find Sirius Channel 33” Any ideas on what to try ?

Hi there! I have seen some older posts on this issue but there doesn't seem to be any resolution, so I'm posting it again and hopefully highlight this issue again for Sonos/Amazon to resolve. There are many of us who have the Sonos One speakers and Amazon Echo around the house. Currently it's not possible for the two speaker systems to link despite they all run Alexa and support multi-room play. Apparently it is a problem that can be easily fixed with some software updates from Amazon's end to allow the systems to link. I hope Sonos can have this conversation with Amazon and allow this feature to be available ASAP.

I recently added Play 1 speakers to the playbar and sub. Initially, everything was wonderful. Not it seems the Play1's are making a cracking or popping noise during TV time? Does anyone know how to resolve this?

I am trying to update an old ZP80 and it is not possible. The Controller requires updating the ZP80 but finally gives an error. I've tried all the tricks but it's still the same. It is a new installation with a ZP80 that I had never installed before. I hope your help. regards.

I recently purchased a Sonos Connect. Previously I had used an Apple Airport Extreme to stream music from my macbook pro to my audio system. When I went to plug in the TOSlink, it was "too small" for the input plug. I could almost turn the TOSlink connector around in the slot. All 3 TOSlink cables I have have 2 "bumps" opposite one another. I have attached a picture with arrows pointing to the bumps, thinking it might help. [img]18a1222d-26e5-48f2-9430-3c5627c6dcfb.jpg[/img] The digital input on the Connect looks more like what some on the interweb have described as being D-shaped. [img]9a49368a-3cd1-436f-8723-2da1bb3949c5.jpg[/img] What am I missing here? In other words, why won't my TOSlink cables work in the Sonos Coneect? Thank!!

Hi - saying Alexa play radio 1, no problem- saying Alexa play Planet Rock she says OK, but then silence... any ideas?

Hi I just got the beam and connected it to the HDMI ARC slot in my 4k TV. The TV has only one of these so I had to shift the Apple TV (also 4k) to HDMI 2. Since then, my Netflix has an interview HDCP handshake error that means I get sound but no vision. Any workaround?

How can I set a volume limit? My PLAY5 only a week, but I already 2 times accidentally made the volume to full in the middle of the night through a sonnet controller on the poppy