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Following the latest Sonos update, my Playbase no longer appears on my Sonos system through WIFI. All other speakers on my system appear and work like before. The playbase has been moved around to try and fix the issue but this has not helped. I,ve rebooted and actually set a factory default on the Playbase. The Playbase appears on the Sonos system when it is hardwired with an ethernet cable and works as it should. When I unplugged the cable the Playbase disappear s from my system, plug it back in and it reappears.  I need help in solving this new issue. Thx

Just added Sonos Amp, and trying to add (2) Play:1s as surrounds. Tried multiple ways to to set up surrounds, but failed. Background: I have 4 Sonos; (1) Amp, (1) Play: 5 Gen 2, (2) Play:1s.  Amp is hardwired, WM0. Rest are on wifi, WM1. Have (3) Google wifi’s around my house   What I tried: tried adding Play:1s as surrounds (with solid white light), wireless, failed. hard reset both Play:1s, and set up as surrounds (with blinking green lights), wireless, failed. hardwired one Play:1, and set up both as surrounds (with blinking green lights). The other Play:1 was wireless. I confirmed  both play:1’s are working together with Amp as surrounds. (I read subs and surrounds need to be on WM2, but when I checked, they were both on WM0.) I unplugged both play:1s and relocated them to correct locations wireless. No sound. They changed back to WM1 and can see them on Google Wifi, but no sound.  Both need to be in the back of living room as surrounds, and I can’t have them wired because AMP, TV,

I have a Sonos SL and a new Beam in adjoining rooms. The Beam is connected to a TV via audio return channel.  In the app, I group the Beam with the SL, and for the Beam I enable TV Autoplay, and enable Ungroup on AutoPlay.I turn on the TV, but the Beam does not Ungroup. I’ve powered off and on the Beam and SL - no change.How can I fix?(If helpful, diagnostics 197345318) 

I’m just about at my wits end here.  I recently installed a Deco M5 mesh system in my home.  Great wi-fi coverage - but it’s practically killed my Sonos system - 3 Play 1s and 2 Ones.  So I’ve been reading about the issues, and have decided to try to create a separate SonosNet system. Here is my configuration -ISP supplied Modem/Router (with wifi turned off); wired to Deco M5 (in Router mode); wired to 5 port switch connected to one of the other Deco M5s for a backhaul channel and the Sonos One speakerThe Sonos One shows up just fine - with WM 0 in the description.   It’s when I try to add my other speakers into the mix that I run into problems.  I add the first one, and it shows up with WM 1 in the description - connected to the wi-fi network instead of the SonosNet.  I turn off the 2.4Gh wireless on the Deco, and it won’t connect to the second speaker at all, it’s only about 15 ft away from the Sonos One.  I haven’t tried my luck with any of the other speakers yet, but will shortly a

Hello Community, I started as Sonos customer with 2 play 5 Gen 2 one year and a half ago, short after I’ve added a Sub (gen2)  to my setup. This is for me the best audio experienced I’ve ever had in my live wile streaming through Tidal or Spotify. The one thing I was missing was good sound for my Tv, so i've linked one of the two Gen's 2 through an Aux wire and as you can expect from an Aux wire in some good recorded movies the sound was good but in a lot of other movies it was just awful to listen to (like a Star is born as example). Last week I received my Sonos Arc, and started trying the following setup.  Sonos arc use only, this is awesome but I was really missing the ‘punch’ of the sub and the wide sound effect I had with the play 5's.  Sonos Arc with sub, awesome punch,breath taking clear voices but yes, still missing the ‘wide stage effect’ Sonos Arc with sub and Play 5 as surround speakers, actually not that good, in my short living room this was just overkill and I really was

Hii have a weird issue with Apple Music on a Sonos OneI’ve just got an eero mesh network and reset everything. Apple Music is linked and set as default, as is Alexa all synced nicely and can play from Sonos 2 app but when I say “Alex play x” it responds and says “playing x on Apple Music” but it doesn’t play anything. When using airplay through Sonos Alexa won’t pause/skip tracks etc…any help gratefully received. Thanks 

I’m planning to set up an amp with four speakers--two sonance outdoor speakers and two previously installed ceiling mount outdoor speakers (this is replacing an older generation amp that does not support S2).  How can I make sure the volume level between the four will balance? Thanks!

I need advice for getting Sonos surround sound.  I am interested in buying an ARC and would like to run 2 two Sonos 1’s as my rear speakers.  I know with older S1’s you need the connect.  Is the same true of the Gen 3’s?  I am also thinking I may need/want to get a new tv which would likely have Bluetooth connectivity.  Is that the best way to connect to surround sound?Thanks.

Hello,I have a SONOS One SL in a room, and have recently purchased a SONOS FIVE.I am wondering if someone can help understand if I can bond a SONOS FIVE to a SONOS One SL.please note that the One SL is not paired in stereo, its Mono.Look forward to your answers.Regards,

Registrering, how?

I have two iPadsipad Air 3rd generationipad 6th generationBoth have the same Sonos app (the latest one), the same apple software version (14.0.1), and the same settings for Sonosbluetooth onlocal network onbackground app refresh onsonos version 12.1.1build 60.3.81250Sonos ID 114995034The iPad Air is used to control a pair play 1’s and is very unreliable. Often it won’t connect, sometimes it will play but then we can’t stop or alter volume. (It works perfectly in all other ways.) The other iPad, when tried, works perfectly! How do I fix this? Any help would be gratefully received. Thank you.

Buenas tardes.Quisiera saber si sonos arc y ps5 es compatible con el sonido 3d tempest.Gracias.

HiI have recently bought a Sonos Arc and a Sony XG950 (KD75XG9505BU), and I cannot get any sound through the Sonos Arc.I have seen people comment on Atmos problems, and cutting out, but I am getting nothing!After the first failure, and several attempts at changing settings in the TV, I have now removed all HDMI inputs, factory reset both TV and Arc; Started TV, Started Arc, installed HDMI cable, and still nothing.I can see that the Arc is “recognising” the TV. The app shows TV input, but no sound.(The TV is of course set to Audio System for audio out).I have tried setting up the TV using the app, and it gets to stage 2 - after recognising the eArc connection it then during the “Test connection” stage, the error message is “Audio System not connected”.I have tried all options on the Sony TV audio out menu… changing to bitstream, Dolby Digital, Dolby Digital Plus… I have tried with different HDMI inputs, as well as the in-built apps.And I have now tried everything on a different HDMI cab

Apple has done a major update to the Apple Music App interface. Will Sonos be updating the interface in the Sonos S2 app to match? Thanks.

We’re building a new house, and in the living room will have a gas fireplace on one wall, with ledge-rock-looking tile around the fireplace up to the ceiling.  We have a large thick natural-edge walnut mantle above the fireplace and plan on mounting a Sony 65” AH8 above the mantle with enough room to either put the Arc under the TV, mounted to the ledge-rock or hung from the TV mount.Any thoughts on how to mount the Arc using the wall mount sold by Sonos over the rock, or are we going to have to mount the wall mount to the drywall, then tile around it?IF possible, we’d like to hang the Arc under the TV mount, but, have not been able to find a mount that has such an option, or any kind of a third-party hanger for the Arc.Thanks!

Am I able to pair a Bluetooth microphone to the sonos arc for karaoke purposes?

all of a sudden, when we change the tv to another hdmi port that our gaming system is plug in the sound does not work-  we have to go to the tv settings, switch audio to tv audio then switch it back to external speakers and it works-  I have a sony tv model 850, connect the beam via digital audio cable .  so same thing happen when we open up apple tv,  had to fix it the same way-  but when we turn it back to the tv hdmi for the cable box  sounds is perfect-   I have no problem streaming music to any of my sonos products.  just cant figure out what happened..  anyone have ideas ..  thanks for you help

I’m using 2x symfonisk speakers setup as stereo pair as AirPlay target for my AppleTV. I was planing to use them as rear speakers in 5.1 setup down the line but current issues don’t inspire trust (yes I’m aware that 5.1 settup is different to this).Everything works fine TILL I pause the video for more then 10-15 seconds, after that audio doesn’t come back upon resuming. I need to deselect them as audio output and select them again to get the audio back. This is extremely annoying.From what I can google, I’m not the only one with this kind of issue. I’ve tried power cycling everything, connecting the speakers with cable, everything’s updated to latest version. Only workaround I read about is playing an “empty” audio stream in the background.  Is there any fix for this issue?

Can Arc deliver Atmos sound in an open room with 20 feet high ceiling? 

Hello I connected my Sonos ARC in my Samsung tv.1- the hdmi-arc output was not connecting in the tv settings2- I replaced the sonos hdmi cable, then it worked.3- after some time, the hdmi-arc connection was lost again, and tv speakers were on.4- hdmi arc is not recognizing sonos at all..I replaced the HDMI cable 3 times already.any suggestions regarding this unpleasant experience ?thanks

since I have refreshed my iphone i can not connect to my sonos s1 neither my macbook air, tried to pull out all the cable and wire from the router and from the s1 as well, but still can not connect. any help pls?thx

Hi,Trying to replicate a “home theatre” type of sound on main floor.Would I be better doing:sonos arc, 2 rear ceiling speakers, sub 2 front ceiling speakers, 2 ceiling speakers, sub other?Currently own 2 pairs of ceiling speakers, amp, subThanks in advance

I really enjoy  Concert Hall. But could we be given more information about the piece please, the Composer, Piece Name, Movement  and Artist would be nice. Thanks

hi all,just got my sonos home theater setup and am very happy with the system.  my question is about the surround sound speakers...sonos one.  i’m thinking about using speaker stands but i’ve read all the reviews/posts and it seems that there aren’t any speaker stands that keep the ones very secure.  anyone have any experience or make a recommendation on stands that would keep the ones secure on a stand?  i have kids and dogs and i would rather not take the chance.  thx!

I have a paired set of Sonos Ones.  I have my itunes library on MacOs.  I have added the drive to Sonos through Manage and gone through the update process which took over an hour.  All I see is “No Selections are available” on each of the categories in the music library.  I have 30,000 songs in my library, that should be acceptable right?  What can I do to get my library showing up?  Are there any log files or diagnostics I can look at to see what the problem is?