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klessa
Contributor I
November 1, 2020
Answered

Sonos doesn't recognize my itunes library.

I have a paired set of Sonos Ones.  I have my itunes library on MacOs.  I have added the drive to Sonos through Manage and gone through the update process which took over an hour.  All I see is “No Selections are available” on each of the categories in the music library.  I have 30,000 songs in my library, that should be acceptable right?  What can I do to get my library showing up?  Are there any log files or diagnostics I can look at to see what the problem is?

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    Paul A
    Paul AAnswer
    Retired Sonos Staff
    November 1, 2020

    Hi @klessa.

    Welcome to the Sonos community and thanks for reaching out to us. I understand that you wanted to share your music library with your Sonos ecosystem. I would like to share with you by going through these recommendations to help out.

    I would recommend the following basic troubleshooting steps:

    1. Reboot the router by unplugging it from power and plugging it back after 10-15 seconds to refresh network connectivity and delete temporary data stored on the router.
    2. Reboot your Sonos Connect.
    3. Force close and re-open the Sonos app
    4. Test if the issue persists.

    I would also like to suggest the following guides to check if these things would also help fix the issue.

    1. I had to change permissions for the folder where my music is stored.  It was set to “Custom,” and I changed it to “Read & Write.”
    2. I then went to System Preferences > Security & Privacy > Privacy.  Under “Full Disc Access,” both the Sonos program AND SonosLibraryServer must be allowed.
    3. Finally, the computer name and NetBIOS name must be exactly the same in both System Preferences > Sharing - and in System Preferences > Network > Advanced > WINS.

    After that, update the Music Library.

    Please let me know how it goes. We are always here to help out.

    Thanks,

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    4 replies

    Paul A
    Paul AAnswer
    Retired Sonos Staff
    November 1, 2020

    Hi @klessa.

    Welcome to the Sonos community and thanks for reaching out to us. I understand that you wanted to share your music library with your Sonos ecosystem. I would like to share with you by going through these recommendations to help out.

    I would recommend the following basic troubleshooting steps:

    1. Reboot the router by unplugging it from power and plugging it back after 10-15 seconds to refresh network connectivity and delete temporary data stored on the router.
    2. Reboot your Sonos Connect.
    3. Force close and re-open the Sonos app
    4. Test if the issue persists.

    I would also like to suggest the following guides to check if these things would also help fix the issue.

    1. I had to change permissions for the folder where my music is stored.  It was set to “Custom,” and I changed it to “Read & Write.”
    2. I then went to System Preferences > Security & Privacy > Privacy.  Under “Full Disc Access,” both the Sonos program AND SonosLibraryServer must be allowed.
    3. Finally, the computer name and NetBIOS name must be exactly the same in both System Preferences > Sharing - and in System Preferences > Network > Advanced > WINS.

    After that, update the Music Library.

    Please let me know how it goes. We are always here to help out.

    Thanks,

    Help others find useful content by clicking the like button and selecting the best answer to your question
    klessaAuthor
    Contributor I
    November 2, 2020

    I did all of your suggestions and now I’m indexing!  Hurray!  Thanks so much.

    klessaAuthor
    Contributor I
    November 2, 2020

    I do have one issue -- most of the playlists are duplicated. Any suggestions for getting rid of that?

     

    Paul A
    Paul A
    Retired Sonos Staff
    November 2, 2020

    Hi @klessa.

    Thanks for the update and immediate response.

    Congratulations on being able to finally fix the iTunes library issue. I do hope you continue to love and enjoy your music and Sonos.

    Let me share with you this guide that discusses how to remove duplicate Imported Playlists from the music library. Another possible cause is multiple music library paths added to the Sonos App. Let me share with you how to update and remove music library path on Sonos.

    I hope this helps.

    Please let me know how it goes. We are always here to help out.

    Thanks,

     

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