Hi
I have recently bought a Sonos Arc and a Sony XG950 (KD75XG9505BU), and I cannot get any sound through the Sonos Arc.
I have seen people comment on Atmos problems, and cutting out, but I am getting nothing!
After the first failure, and several attempts at changing settings in the TV, I have now removed all HDMI inputs, factory reset both TV and Arc; Started TV, Started Arc, installed HDMI cable, and still nothing.
I can see that the Arc is “recognising” the TV. The app shows TV input, but no sound.
(The TV is of course set to Audio System for audio out).
I have tried setting up the TV using the app, and it gets to stage 2 - after recognising the eArc connection it then during the “Test connection” stage, the error message is “Audio System not connected”.
I have tried all options on the Sony TV audio out menu… changing to bitstream, Dolby Digital, Dolby Digital Plus…
I have tried with different HDMI inputs, as well as the in-built apps.
And I have now tried everything on a different HDMI cable.
Of course Sonos may say this is a Sony problem; and Sony may point to Sonos. Right now I don’t know!
I have no clue why this isn’t working, and I’m going crazy.
Thanks for any guidance, advice, or tips you can give me - and I’m just hoping someone reads this who can spot the obvious thing to do to fix this.
Thanks
DH