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I’m just about at my wits end here.  I recently installed a Deco M5 mesh system in my home.  Great wi-fi coverage - but it’s practically killed my Sonos system - 3 Play 1s and 2 Ones.  So I’ve been reading about the issues, and have decided to try to create a separate SonosNet system. Here is my configuration -ISP supplied Modem/Router (with wifi turned off); wired to Deco M5 (in Router mode); wired to 5 port switch connected to one of the other Deco M5s for a backhaul channel and the Sonos One speakerThe Sonos One shows up just fine - with WM 0 in the description.   It’s when I try to add my other speakers into the mix that I run into problems.  I add the first one, and it shows up with WM 1 in the description - connected to the wi-fi network instead of the SonosNet.  I turn off the 2.4Gh wireless on the Deco, and it won’t connect to the second speaker at all, it’s only about 15 ft away from the Sonos One.  I haven’t tried my luck with any of the other speakers yet, but will shortly a

Hello Community, I started as Sonos customer with 2 play 5 Gen 2 one year and a half ago, short after I’ve added a Sub (gen2)  to my setup. This is for me the best audio experienced I’ve ever had in my live wile streaming through Tidal or Spotify. The one thing I was missing was good sound for my Tv, so i've linked one of the two Gen's 2 through an Aux wire and as you can expect from an Aux wire in some good recorded movies the sound was good but in a lot of other movies it was just awful to listen to (like a Star is born as example). Last week I received my Sonos Arc, and started trying the following setup.  Sonos arc use only, this is awesome but I was really missing the ‘punch’ of the sub and the wide sound effect I had with the play 5's.  Sonos Arc with sub, awesome punch,breath taking clear voices but yes, still missing the ‘wide stage effect’ Sonos Arc with sub and Play 5 as surround speakers, actually not that good, in my short living room this was just overkill and I really was

Hii have a weird issue with Apple Music on a Sonos OneI’ve just got an eero mesh network and reset everything. Apple Music is linked and set as default, as is Alexa all synced nicely and can play from Sonos 2 app but when I say “Alex play x” it responds and says “playing x on Apple Music” but it doesn’t play anything. When using airplay through Sonos Alexa won’t pause/skip tracks etc…any help gratefully received. Thanks 

I’m planning to set up an amp with four speakers--two sonance outdoor speakers and two previously installed ceiling mount outdoor speakers (this is replacing an older generation amp that does not support S2).  How can I make sure the volume level between the four will balance? Thanks!

I need advice for getting Sonos surround sound.  I am interested in buying an ARC and would like to run 2 two Sonos 1’s as my rear speakers.  I know with older S1’s you need the connect.  Is the same true of the Gen 3’s?  I am also thinking I may need/want to get a new tv which would likely have Bluetooth connectivity.  Is that the best way to connect to surround sound?Thanks.

Hello,I have a SONOS One SL in a room, and have recently purchased a SONOS FIVE.I am wondering if someone can help understand if I can bond a SONOS FIVE to a SONOS One SL.please note that the One SL is not paired in stereo, its Mono.Look forward to your answers.Regards,

Registrering, how?

I have two iPadsipad Air 3rd generationipad 6th generationBoth have the same Sonos app (the latest one), the same apple software version (14.0.1), and the same settings for Sonosbluetooth onlocal network onbackground app refresh onsonos version 12.1.1build 60.3.81250Sonos ID 114995034The iPad Air is used to control a pair play 1’s and is very unreliable. Often it won’t connect, sometimes it will play but then we can’t stop or alter volume. (It works perfectly in all other ways.) The other iPad, when tried, works perfectly! How do I fix this? Any help would be gratefully received. Thank you.

Buenas tardes.Quisiera saber si sonos arc y ps5 es compatible con el sonido 3d tempest.Gracias.

HiI have recently bought a Sonos Arc and a Sony XG950 (KD75XG9505BU), and I cannot get any sound through the Sonos Arc.I have seen people comment on Atmos problems, and cutting out, but I am getting nothing!After the first failure, and several attempts at changing settings in the TV, I have now removed all HDMI inputs, factory reset both TV and Arc; Started TV, Started Arc, installed HDMI cable, and still nothing.I can see that the Arc is “recognising” the TV. The app shows TV input, but no sound.(The TV is of course set to Audio System for audio out).I have tried setting up the TV using the app, and it gets to stage 2 - after recognising the eArc connection it then during the “Test connection” stage, the error message is “Audio System not connected”.I have tried all options on the Sony TV audio out menu… changing to bitstream, Dolby Digital, Dolby Digital Plus… I have tried with different HDMI inputs, as well as the in-built apps.And I have now tried everything on a different HDMI cab

Apple has done a major update to the Apple Music App interface. Will Sonos be updating the interface in the Sonos S2 app to match? Thanks.

We’re building a new house, and in the living room will have a gas fireplace on one wall, with ledge-rock-looking tile around the fireplace up to the ceiling.  We have a large thick natural-edge walnut mantle above the fireplace and plan on mounting a Sony 65” AH8 above the mantle with enough room to either put the Arc under the TV, mounted to the ledge-rock or hung from the TV mount.Any thoughts on how to mount the Arc using the wall mount sold by Sonos over the rock, or are we going to have to mount the wall mount to the drywall, then tile around it?IF possible, we’d like to hang the Arc under the TV mount, but, have not been able to find a mount that has such an option, or any kind of a third-party hanger for the Arc.Thanks!

Am I able to pair a Bluetooth microphone to the sonos arc for karaoke purposes?

all of a sudden, when we change the tv to another hdmi port that our gaming system is plug in the sound does not work-  we have to go to the tv settings, switch audio to tv audio then switch it back to external speakers and it works-  I have a sony tv model 850, connect the beam via digital audio cable .  so same thing happen when we open up apple tv,  had to fix it the same way-  but when we turn it back to the tv hdmi for the cable box  sounds is perfect-   I have no problem streaming music to any of my sonos products.  just cant figure out what happened..  anyone have ideas ..  thanks for you help

I’m using 2x symfonisk speakers setup as stereo pair as AirPlay target for my AppleTV. I was planing to use them as rear speakers in 5.1 setup down the line but current issues don’t inspire trust (yes I’m aware that 5.1 settup is different to this).Everything works fine TILL I pause the video for more then 10-15 seconds, after that audio doesn’t come back upon resuming. I need to deselect them as audio output and select them again to get the audio back. This is extremely annoying.From what I can google, I’m not the only one with this kind of issue. I’ve tried power cycling everything, connecting the speakers with cable, everything’s updated to latest version. Only workaround I read about is playing an “empty” audio stream in the background.  Is there any fix for this issue?

Can Arc deliver Atmos sound in an open room with 20 feet high ceiling? 

Hello I connected my Sonos ARC in my Samsung tv.1- the hdmi-arc output was not connecting in the tv settings2- I replaced the sonos hdmi cable, then it worked.3- after some time, the hdmi-arc connection was lost again, and tv speakers were on.4- hdmi arc is not recognizing sonos at all..I replaced the HDMI cable 3 times already.any suggestions regarding this unpleasant experience ?thanks

since I have refreshed my iphone i can not connect to my sonos s1 neither my macbook air, tried to pull out all the cable and wire from the router and from the s1 as well, but still can not connect. any help pls?thx

Hi,Trying to replicate a “home theatre” type of sound on main floor.Would I be better doing:sonos arc, 2 rear ceiling speakers, sub 2 front ceiling speakers, 2 ceiling speakers, sub other?Currently own 2 pairs of ceiling speakers, amp, subThanks in advance

I really enjoy  Concert Hall. But could we be given more information about the piece please, the Composer, Piece Name, Movement  and Artist would be nice. Thanks

hi all,just got my sonos home theater setup and am very happy with the system.  my question is about the surround sound speakers...sonos one.  i’m thinking about using speaker stands but i’ve read all the reviews/posts and it seems that there aren’t any speaker stands that keep the ones very secure.  anyone have any experience or make a recommendation on stands that would keep the ones secure on a stand?  i have kids and dogs and i would rather not take the chance.  thx!

I have a paired set of Sonos Ones.  I have my itunes library on MacOs.  I have added the drive to Sonos through Manage and gone through the update process which took over an hour.  All I see is “No Selections are available” on each of the categories in the music library.  I have 30,000 songs in my library, that should be acceptable right?  What can I do to get my library showing up?  Are there any log files or diagnostics I can look at to see what the problem is?

OK, so I fancy a stereo pair of Fives as my main system, but as far as I know the Five is not Alexa enabled, so if I also have a Move, could I ask Alexa on the Move to play through the Fives? I know I could do this cheaply with an Echo Dot but I fancy a Move anyway, as a portable

Hi everyone,I own a Move. If I buy a Five and plug in a device using the line-in, will I be able to play music from the device in different rooms on both products (or while the Move is in wi-fi range)?I do not want to play in stereo (I've already found that info) but just need to confirm multiple Sonos products will work hope I hope they will.Thanks!

Hi,I am trying to build a 7.1 Home Theater system for my basement.Following is the kind of system I am trying to build (Link at Dolby site). Also see the picture below: I was wondering, if we have an Arc as mid, can we setup a 7.1 through Sonos? Any idea? Moderator note: We updated this article in October 2023 with new information below. With the introduction of the Sonos Arc and the Era 300 we now support Dolby Atmos surround sound. If you want to know more please check out this article on our community or The Ultimate Guide to a Sonos Home Theater on our blog.