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I have been having issues with the Sonos S2 app connecting to the speakers, but strangely I can connect to them just fine in the Spotify app. Any idea why this might be? Have tried all the WiFi reset steps and speaker resets etc. But no improvement. Can sometimes connect if I’m close to the boost bridge but more patchy the further away I am…..was thinking it must be a problem with the bridge. But how come the Spotify app has no problems? Any help and advice gratefully received! Thanks

Hi,I’m using Sonos S2 app on Android.One day, the files where sorted correctly and the next day out of knowhere the app is sorting the files in the wrong order.Let me explain. Let’s say I want to listen to an album of 12 song. Now, instead of sorting the songs in numerical order (1 to 12), it is sorting the songs this way : 1, 10, 11, 12, 2, 3, 4, 5, 6, 7, 8 and 9.So if I want to listen to an album in the right order, I have to edit the playlist each time. It’s kind of annoying. On the sonos software on my computer the files are sorted correctly. I don’t know why the app on Android do that now.Anybody with the same issue ? Any way to solve this ?If you have a solution for me, I thank you :)

Wishful thinking I’m sure but am hoping there’s some way to have the Arc display song info etc.as the Echo Show does?Seems a natural since it’s always connected to a screen. Carl

Good day and please forgive me if this has already been answered. I recently purchased a Sonos Play and a Sonos Five.  The Play is used to bring in audio from a CD player.  When I first set up the system, the devices sensed that the CD was playing and automatically broadcast audio from the line-in.  Recently, something changed and I now have to go into the app and specify the line-in as audio source. Otherwise I get no audio. To my knowledge, I’ve changed nothing, but clearly, something is different.Thoughts, suggestions, please…Thanks in advance for your help.

I understand the Sonos Amp is based on the Qualcomm DDFA CSRA6620 chip.  I was wondering if that chip does the line input digital to analog conversion.  If not, does anyone know what chip or any additional details.I’m very pleased with how the amp digitizes my turntable input which is why I’m curious.Here’s some info on the DDFA chip if someone more technical can sort this out.https://www.qualcomm.com/products/csra6620

I have read (a lot!) on this but could not find specific answer and therefor my question. If it has been, apologies for repeating!I have just moved to a new build hose which had Sonos Connect:Amp installed, with 2xceiling speakers in 2 different rooms. Currently, cables are connected to the the prongs at the back of the device and all 4 speakers work fine. However, it all plays the same music and there is no way for me to turn one of the room off.I do not necessarily want to play different music in different room but hoping to be able to connect my TVs in different rooms and be able to listen to whats being played. Can this be achieved without investing another £500 in another connect:amp? Rp 

Hi all,I have a Symfonisk and I have a problem:I can’t play music via Sonos app and from Spotify. Sometimes I got error 1002, but sometimes I got no error message. But Airplay working and I can switch the status LED via Sonos app. If I start the playing with Airplay then I can change the music with Android phone (Spotify) but the music lagging. Any idea?Robert

I have been having some problems connecting my Sonos to my home Wi-Fi and I just wanted to confirm if Sonos wlll support CCMP (AES) encryption.I am only able to get it to connect to the Wi-Fi if I use TKIPIt will not connect using CCMP (AES) is it supported?

Hi, I’ve just upgraded to a newer BT router, after a few hours of messing I’ve finally got everything working again by setting each speaker back up individually. My system is on Wi-Fi but I connected a cable to get it all working again with the help of Sonos assistance. The cable is now disconnected and everything is set up but the app keeps losing signal and saying unable to connect about 50% of the time? It was definitely better before than now? I was hoping a 2 year newer/better router would have been ok? Any suggestions are welcome. thanks.  

So, I have returned a bunch of Bluesound equipment and switched it all to Sonos.  One room has an Arc, Sub and surround set up and I would like to attache the Arc to a MantelMount MM540.  Had the Bluesound soundbar on their initially (which came with some mounting brackets/wings), and I am wondering if I need something special to place the Arc on there.  Looks like is will just screw right in and not sit to far underneath the television (OLED and pretty thin) so as to not block any of the speakers.  

looking to use already-owned multi-channel amplifier to drive several new S2 ports.   any issues with volume control in this setup?   Note: my setup is dedicated in-ceiling and in-wall speakers in various rooms in my house that the ports drive.  just looking to re-use my separate amps vs paying for the amplification in the new S2 connect amps.   Thx!  

My Ubiquiti Alien Router has two networks set up. One on 2.4 and one on 5ghz because my Epson scanner will only work on 2.4. My Sonos S1 has been really wonky and is “unable to play”. Does my iPhone need to be on the 2.4 network to get my S1 to play. It appears to be so. Please let me know if there is a way for my S1 to communicate on 5ghz so I do not have to keep switching networks on my phone. Thank you.

Daft question - turntable plugged in via aux - works fine but volume is definitely lower than playing direct via App etc.  is this because it’s aux input or maybe the power output is not high on the turntable a relatively cheap audio technica type I have add a few years.  or is that normal 

Upgraded to S2 software now my audio from my TV skips really badly when I have more than one speaker playing the tv audio stream. It works fine when it's only the TV room speaker setup. Used to work perfect on the original software. Adjusting the group audio delay does nothing. Diagnostic 70307141

I’m trying to get into the app but it takes me to an update. Problem is that the email address it is asking me for a password for is not my email. I’ve deleted the app. Rebooted the app. All no good. I can sign in using my correct email and password but this update screen has the wrong email so it’s saying my password is incorrect. Screen shot is below. Any thoughts appreciated. Cheers.   

I have upgraded from a ZP90 to the new Amp. Initial problems it would not connect to the wifi even though it was in the same place as the ZP90.After many hours trouble shooting with Sonos they told me to hard wire at my expense.So I hard-wired in, worked great for a few weeks, last Friday it was on all day….Saturday it has disappeared from system. It now will not connect and when I try a new connect it can see the Amp, asks me to press the figure of 8 button then the light goes ‘orange’. Which i read as the light of death.So as Sonos are ignoring me anyone else got any ideas?

everything was working fine and then stoppedupdated to Sonos S1 - when adding music lib from music folder Sonos can’t find computerfirewall off and Sonos app has access to disk

I’ve recently bought a turntable which has a wired output and Bluetooth and built in pre-amp. I don’t have a separate amp so I am currently using it with a Bluetooth speaker.  However ideally I’d like to be able to play it through my Sonos system. I have been researching options, but looking for help / advice!   Sonos Play 5 - could connect directly to the turntable and presumably it would be able to play out of my other existing Sonos speakers at the same time.  Sonos Move - I could connect via Bluetooth to my turntable, however I am not sure if it would play out of the other Sonos speakers at the same time? As I would have to toggle it onto Bluetooth, presumably this effective disconnects it from the wider system?  Sonos Amp - would make sense, but seems unnecessary for me - the Play 5 would work just as well for what i want and give me the advantage of another speaker Sonos Port - I cant understand this fully - would this only work for me if i had a separate amp to connect the turnt

Hi all, I’m getting an error message on Spotify for my three Sonia speakers which says ‘can’t play this right now’. I can still access Spotify from the Sonos app ok but not from Spotify itself. Can anyone suggest what to do. Thanks, Stephen 

This Sonos Beam was working perfectly fine until a couple of days ago. I’ve moved to a new home / new Wifi, so I reset all the speakers and started fresh. After the updates, all speakers seem to be OK, but the Beam has lost its staus LED light. Nothing happens if I toggle the “Status light” setting on and off in the S2 app. I have tried powering it on and off, and nothing. I have tried resetting it again, but it’s hard to follow the procedure, because when trying to follow the steps I don’t get any lights at all on the LED. The speaker seems to work OK otherwise, except that I’ve also found out that neither voice assistant (Alexa/Google) works anymore. I used Google Assistant on this same device before, so I wonder if this is related. Touch controls seem to work, and I get sound feedback when I touch them. If I touch on the “mic” button after setting up Google Assistant, I hear the voice saying “the mic is off” and “the mic’s back on”, but the speaker doesn’t respond to any commands or

Hi all, I just got a Sonos Port, and was hoping to be able to stream to it from my PC via Airplay.  After some Googling, I installed a program called AirParrot3, but when I try to use it to connect my PC to my Port, AirParrot asks for a password.  I tried using my Network password and my  Sonos password, but neither worked. Others who’ve had this problem received advice in these forums to disable a setting on their iOS device (I have an iPhone 6SPlus).  However, I can’t implement this advice because the iPhone settings it refers to appear to have changed since then and I can’t locate them. (For  reference, the Forum advice I’m referring to is here https://en.community.sonos.com/music-services-and-sources-228994/airplay-password-prompt-6813139 and here https://en.community.sonos.com/troubleshooting-228999/airplay-feature-asks-for-onscreen-code-6809361 .) If someone could help me get this working, I’d sure appreciate it!  Thanks.

currently have a Beam. In general love the sound but lacking in stage width. Don't wanna spend $$ on Arc and have no use for Beam plus Arc is a more expensive solution.What if I mount two Ones on both sides of 65" tv and keep Beam in center? What would be the effect? Would Beam serve as a center? Am I sacrificing Beam capabilities or enhancing on them? Would I have to mount Ones same height as Beam or can I use ear level height?And last question - would there be cleaner bass at all in the above setup option or would I have to invest in sub for that? Right now problematic as I am in an appartment.BTW - please no surround suggestions as I cannot place the Ones in the rear.Thanks!

I plug and unplug my speaker and don’t see no led

I’ve spent hours on this now.I have an alexa-enabled sonos one and from there I can command different rooms (I have a One in the kitchen, a One in a kid’s room, a Play3 in the dining room, Play5+sub in living room and a Play1 in bedroom) to play music, but once I ask for a song to be played everywhere - and it indeed does play everywhere - I cannot get Alexa to go back to controlling just one room (even though it replies to say it is). The only way around it is to open the sonos controllers and ungroup the speakers. In fact, I think once there has been any grouping (lets say I grouped two rooms in the controller) I cannot get control over one of those rooms on a individual basis again.Any advice would be very gratefully received.ThanksJededit: It seems I can break grouping as long I stop the music playing in that group and then go to command one of the speakers i.e. I cannot split the group up when it is playing music.edit: the above edit seems unreliable fix. Doesnt always work. This

I am seeking advice on audio settings on my Panasonic TV and Panasonic UB900 player in order to prevent lip sync delay but still retain 5.0 sound.