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My Apple Music recently added items have stopped appearing in Sonos. I’ve tried deleting and re-adding the Apple Music connection, resetting each account, logging out and logging back into each, deleting and reinstalling each app, giving things hours to update etc. but with no success whatsoever. Any thoughts or suggestions, please? I recently switched to the Apple One package which integrates my Apple Music account with several other services but I can’t see why this would have caused the problem. Apple Music is working and updating itself fine independently of Sonos, by the way. 

Up until today I had an Xbox One X and outputted sound via Xbox optical into the Sonos Playbase (set up as 5.1). Today I upgraded to the Xbox Series X not realising they had done away with the Optical out. My TV doesn't do pass through HDMI so I can't output the Xbox to my TV in 5.1 and then back out of the TV via optical. I can't only do this in stereo 2.0, which is what I'm doing for now. I think my solution needs to be some kind of split box that allows me to split the HDMI cable into HDMI and optical. The problem being as the Xbox uses HDMI 2.1 for 4K 120hz, I need a switch that can do this for me....or at the very least 4k 60hz for now.....but also HDR as well. Anyone successfully done this? I don't want to upgrade to Sonos Arc as this means I need a new TV. Any help appreciated.

I’ve got a Samsung Galaxy Tab 8A - with local music stored on it - i give the Sonos app access as it requests during first selection of ‘On the Mobile Device’. I can browse albums/artists/songs, can see cover art etc. but as when i select an album is just races through them “xxxx” is no longer available on Samsung SM-T290. I’ve done this exact setup before on another Tab 8A - same music etc. and it works fine, so i know its not a problem with the files. Any advice greatly appreciated as this setup has no music services, other than Sonos Radio/Tune In so are stuck with a limited selection...

Maybe someone might know if the Q80T volume display is still shown on volume changes when connected to an Arc? Thanks, Carl

Hi!I was thinking of getting my boyfriend a Sonos beam for Christmas. I was going to recommend his family purchase other speakers for him to go with the beam. Do all Sonos speakers link together? The Sonos beam is going to be in our living room. I was hoping we could do smaller speakers for the kitchen to hear the game when cooking or playing music. Is there speakers you would recommend? Unfortunately I cannot afford the $1500 set of speakers so hoping to slowly just give him the Sonos as gifts over the years. 

Hello.I maintain my music library on iTunes.  Following a Sonos synch of the iTunes library I get the following error message when attempting to play an item in iTunes itself:“The song could not be used because the original files could not be found”The songs can be found in my Sonos library.  Each time I add music to the iTunes library it is accessible on iTunes until I resynch from the Sonos side.Is there a way to resolve this so I can access synched music from both iTunes and Sonos?  

Hi all, amazon prime music not playing on Sonos zp100. Amazon music shows up as an option BUT when I press play, I get the pop up ‘get unlimited’ and no music starts.  I don’t want unlimited just my Prime Music. Please help. What am I doing wrong?

Getting a new Sony X950H delivered in a couple of weeks. I also ordered a new Arc soundbar. I know that I will be ok for Atmos playback, but what about DTS?  I know that the Arc does not support it, but there are some work around options. I have not picked up a 4K blu ray player yet, so any suggestions that will help with DTS playback, I am open to. Also, I will have access to a PS4 Pro shortly because my son is getting the PS5, will that solve my issue? Thanks in advance.  

I currently own  several SONOs products (Soundbar, sub, 2 play 3’s, 2 play 1’s, a Boost and a Connect).I use the connect for my 2 pairs of outdoor patio speakers, 2 garage speakers, and a shower/sauna speaker.  I also have the TV on the patio going LINE IN to the Connect.I am building a detached garage and I plan to create a 7.1 home theater system using an onkyo txnr 686 as the receiver.  I plan to use ZONE 2 for my outdoor speakers and I would like my outdoor TV to also play from my outdoor speakers.  Is there a SONO product that will do this and if so please provide instructions on the connections that need to be made.  I would like to have all of my wired speakers as part of the sonos system but the priority are the zone 2 speakers.  THanks

My apologies if this has already been answered (couldn’t see anything when searching though). What is the output impedance of the Port’s line output? I’d like to drive a fairly long cable (5m), so low impedance would be good..! 

Do I need to retune my paired Sonos Play 1 or other paired Sonos One/Sub/Playbase every-time there’s a power outage or when I lose power to the outlet they are plugged into? 

Hi all,Recently updated to S2 as the S1 app would crash each time I searched for radio (thinking was intentional...).On S1 my Sonos Play:1 and Sonos SL were all working just fine.  With the upgrade to S2 the SL speakers keep coming and going from the app(s). However, as of so far today, the SL speakers are showing on the Android S2 app.  The S2 app on my Windows 7 desktop though…  No SL speakers show up.  I’ve tried restarting the app, resetting the controller, verifying the firewall, and cycling the router all to no avail.Any ideas? 

I have 5 zp100 units set up in my house and for some reason 2 of the rooms continually drop out. I have verizon fios that connects to google mesh. The sonos amps are hard wired into one of the google mesh nodes so they don’t (hopefully) do anything wirelessly. I just tried setting up the mesh so that each of the zp100 units has a dedicated ip address, so hopefully that helps with the dropping out problem.  However, now one of the units just flashes white and I can’t get it to show up in sonos. Googlemesh says it is connected to the network at the ip address I selected. I did run a diagnostic report and it is 2129878038. Would appreciate any help!

When I try and add Sonos Radio to my services it prompts me to sign up. When I follow the link it takes me to a 404 Sonos page. “Sorry. There are no results for that page”If I go back a step and select ‘Already have a Sonos Radio account’ instead an error message comes up.  

Good afternoonI’ve recently purchased the ARC, Sub (gen 3) and Move and have discovered that you only support 24bit streaming up to 44,000hz or 48,000hz. I have a lot of music that’s in 88,000hz, 96,000hz or 192,000hz (.flac container format) and I can see that this isn’t supported!This is real shame and I’m sure many other customers will feel the same? It would be great if your developers could implement this as soon as possible via a support update?

When I went to remove the Google Play service using the Sonos Windows app, I was prompted for my Sonos credentials. A few questions follow:-Why am I required to authenticate to Sonos to change a local configuration?-Is Sonos storing my services configurations in their cloud? If so, how do I opt-out or disable this?-How do I sign out of the Sonos Windows app?Thx

What type of cord do I need to connect my Sonos Move to the router... what type of cord connection goes into the Move

In the last few weeks the Fast forward / Rewind bar has dissapeared from both my iphone Sonos app and Mac app.  This is when playing music from my NAS drive.  It was working absolutlely fine up to a few weeks ago and now with the same tracks it doesn’t show.  Any ideas?

I have a problem with Alexa enabled Sonos speakers: Beam and 1s. It used to work but now if I say Alexa, play xxx, the speaker says playing xxx but doesn't. I can play the same things from the Sonos app. I don't even know whether the problem is with Sonos or Alexa!

I have a flashing red battery light on my Move even though it stil has about 65% of the battery remaining - any ideas what the problem is?

Hello,Is it possible to disable airplay or add a password to airplay?I do not want that everyone is able to play something on one of the Sonos devices…Thanks!kind regards, Michaël

I need an advice on building a home theater system with Dolby Atmos support... I'm planning to use Apple TV (gen 5) as a source of AV-signal to my Denon AVR-S950H receiver. It has two HDMI HDCP 2.2 outputs with eARC support. I want to use one of them to connect a projector and the second one to connect Sonos Arc. All components support Dolby Atmos and theoretically everything should work, but I'm not sure about that... Does anyone have any thoughts on whether Dolby Atmos will work in this type of configuration?

Hi all. Hope everyone is swell.I have a few SONOS 1s, a Beam, and one of those IKEA speakers all happily working together.Over the summer I updated my wireless router from an old single band one to one of these new fangled (for me) routers with the multiple bands. I bought the seemingly popular TP-Link AC4000 Smart WiFi Router (Archer A20). Here’s the situation.My iPad and laptop both have never had issues with connecting to the SONOS system. They work great.My iphone, on the other hand, constantly loses it.All apps and OS are up to date. It’s not a distance from the router issue as they’ve all been tested mere feet from the router. I was just browsing SONOS on my iPad and had phone next to it and the phone can’t find the SONOS devices.This may be more of a question for the TP-LINK folks, but I wanted to try here first just in case. You’ll see in the screenshots that my phone is on it’s own 5Ghz channel. I suspect that is the issue but not sure why or how the router’s ‘smart connect’ s

There are 2 entries in “Music Library Settings” /Users/me/myDirWithMP3s/ : a directory on my mac //XAirport/myDisk/myDirWithM3Us/ : a USB disk on a router. The second works perfectly. For a few months now (update to OSX Catalina ??), the first, i.e. the files on my laptop, became invisible in the Sonos App. I tried to remove and re-add the entry in the library settings of course, without success. I do not get any error message (“not available”) when I force the indexing of music, it just appears to be skipped. NB: Not sure if it’s an issue, but when I go to “folders” in my music library, the second appears with the same syntax as above, but the first is referred to as //myComputer/myDirWithMP3s

Hi. After a NAS drive failure I have a new Synology DS120. Easoly visible on network but I cannot get Sonos to find it. On PC i ger acWindows security pop up which I cannot progress beyond and on the app I need to write in the address (browse dors not serm ti be an option). I run S1 system. Is this a Sonos, Synology or network problem?