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When I try to access My Music via Apple Music, I get the following error message: Unable to play “song title” - the connection to Apple Music was lost.  I have spent hours trying to troubleshoot this. Can anyone help? 

I have a connect amp in my 2nd floor bedroom that runs from the floor outside into the outside of our house to house 2 Sonance speakers for our pool area.I was looking at wireless (Bluetooth) enabled subwoofers like the OSD outdoor Bluetooth subs since I do not want to hire someone to run speaker wire again from my bedroom to the outside.Can a non-Sonos outdoor Bluetooth sub be connected to my existing Sonos system?Thanks!

Hello team,I am trying connect my tidal account to Sonos app, after entering the credentials an error appears same as the attached screenshot  

Hi,Anyone know if sonos are planning to add the feature of adding a second sub to the same room?I know that it's possible to add the second sub to another room and group play.But then i lose my sourround setup.The ability to use two subs in one room would be a great feature. The use of two subwoofers in one room has been a trend in high end home audio for the past few years.Sonos, please add this feature - I am ready to add a two sub system right now !

Hi. I’ve set up my Sonos beam and 2 x Sonos ones in my lounge and connected up as surround sound to my TV. I’ve synced Spotify and everything was working great. If I asked Alexa to play Spotify the TV audio would turn off and Spotify would play. Unfortunately I’ve changed something and now Alexa won’t play Spotify. I have to go into Spotify and select the room I want it to play. Any suggestions? oh and happy new year!!!!! 

I have a Sonos amp hardwired to two inside speakers. If I add a second amp to control two hardwired outside speakers will the app allow streaming the same music at the same time on both amps?

Just this morning on my new laptop I downloaded the Windows desktop app. This seems to have caused an issue with my system that was working ‘fine’ with the S1 app. Now 4 out of 5 of my rooms are showing Incompatible as an issue. I then try and update and I get Error code 9. I do not want to remove 4 rooms and reinstall - mainly because it is a major faff - especially setting up Alexa again. Any advice would be welcomed.

Hi.My soundbar sometimes start a radiostation randomly in the morning on different times and different volumes. I can't turn it of I my app, have to go to the soundbar and turn it off by the button on the soundbar..Anyone experience this problem?Best regards!

Have Beam connected to TV thru ARCCan I add 2 Homepod Mini’s to the “Family Room” for surround sound sound instead of One’s?  

Want to set up record player with built in pre amp to my existing Sonos play 1s and beam. Is this possible to do with the connect only ?   

Has anyone else been able to resolve the issue with Alexa acknowledging a song request and saying “playing” on Spotify, but then just not playing.Also recent issues with Spotify just not working or dropping out (direct instructions from App, not Alexa).   Attempts to resolve by disabling and enabling Alexa and Spotify not sorted issues. Any thoughts appreciated!

Hi! - I have a Sonos system (2 Play 1’s as surrounds, Playbar) and also a Connect which I use to link my turntable to the system. Since the Connect is a legacy item, I’ve looked to shield from S2 updates. However, it is getting more and more difficult to avoid e.g. today both Play 1’s went ‘missing’ and the app tells me I have to update to S2 to sort it out.So, 2 questions:Is there any way I can ‘find’ those missing speakers whilst continuing to use S1, or If I have to bite the bullet, what is the best upgrade option to replace my Connect... Port? Amp?Any help, much appreciated - thanks

Hi, new to the forum, hope that someone can help me with a problem I have with a Move speaker.I have had the Move speaker for around a week.  After initially setting it up, it worked perfectly, until it was left for an hour or so and went into hibernation.  From then on, the speaker will not connect to the app via wifi unless I carry out a factory reset.  Bluetooth works all the time without any problems.I have now had to factory reset the Move on numerous occasions to be able to connect to it via wifi.I am connecting from an iphone x to an Asus 90IG01Z0-BU2000 Wireless Gigabit Router.  both the Move and the iphone are definitely on the same wifi connection and I have several other devices running from the wifi that never have any issues.  The Move has been updated to the latest firmware and the app gets stuck at the “Searching for nearby products, make sure they’re powered on” stage.  There are no other routers running in the house, no mesh or boosters and the speaker is sat 5 feet fr

I’m experiencing an audio delay on my Sonos Arc whenever I use native apps like Youtube and Netflix through my LG C9 TV. All the settings I’ve found deal with delaying the audio further, but none let you do the reverse (i.e. delay the video signal or pull the audio signal forward). It’s a delay of somewhere between 100 - 200ms using this a/v sync test video, and it’s just about noticeable to be infuriating: https://www.youtube.com/watch?v=TjAa0wOe5k4 This delay seems much shorter when I watch the video through my Shield device, but I’d like to stick to the native LG apps because of better Atmos support.  Any thoughts on why this might be happening and how to fix? I’ve looked at a couple of posts here and here but I don’t see a negative value for the audio delay on my TV sound settings. Here are my current settings: C9 sound settings: Sound out set to HDMI ARC; Digital sound out set to Passthrough; e-ARC on; AV sync adjustment set to Off Arc: TV dialog delay set to zero.

As long as I am reading the press release correctly 24 bit files can only played locally, correct?  Does anyone know when further bit rates will be incorporated? I would like to get the most out of Qobuz and Amazon Music HD.  Thank you!

Hi Yesterday I bought a Sonos Port so I could be using my streamingservices Apple Music and Tidal on my own stereo.Unfortunately I have an issue using Apple Music, as none of the artist in my own library are shown with pictures but only the dull round white icon with a red microphone inside.I do know that the artists can be shown with pictures, because if I do a search for an artist f.ex. James Taylor I can see the artist correctly in Apple Music but without pictures in my own library inside Apple Music.What can I do to fix the issue?Thanks in advance. Kind regardsFlemming Andreassen

Can you have a Sonos Arc work with 2 sonos Amps as a single room within the sonos App?I’ve read that you can do a 4.1 setup with just two sonos Amps but what about having a sonos Arc with 2 Amps?If I have the appropriate full audio stream feeding into the Sonos Arc from the source device would this setup deliver dolby atmos?One Sonos amp would power two sonance in wall front surround speakers with the sub output being active.  Then a second Amp would power two sonance in ceiling rear speakers as surround speakers (sub output disabled).With the output from the source device plugging directly into the Sonos Arc and the 2 amps communicating wirelessly to the arc in the same room.

Guys….I need some direction here.I’ve got a new network setup so I’m trying to reset my playbar. It has the RJ45 connection and I have tried to do the reset but what I see as examples on how to reset the playbar on Google doesn’t have the same pic as on my playbar. They, whoever they is, say to hold down the play/pause button but my playbar doesn’t have a play/pause button...only the mute button (speaker with a /(slash) thru it. I’ve tried to do a reset holding down that bottom also but no luck.If my new Arc didn’t have such a long delivery time, I’d just move this setup somewhere else and tackle it another day but….. HELP!

Hi there, after the new year Alexa stopped working. I followed the steps on the support page but Alexa is still not responding. Someone has another suggestion? I also rebooted the Sonos and my router.  Tom

I visited a friend with a Sonos system that had an alarm set up in the morning. When I was there I got notifications on my phone when this alarm started. Now, I am home and connected to my own Sonos-system but the alarm notifications keep coming every morning.I have checked the app, and there are no alarms listed. The speaker/room name that shows up in the notification does not exist on my own system, only on my friends system. Both systems run on the S1-app due to older speakers.Any ideas on how to fix this?

After a 4 month renovation, we plugged in our Playbar again. It immediately produced a very annoying high pitched sound. A complete reset to factory settings including reinstalling the sonos app did not help.Yesterday I contacted sonos support in The Netherlands via live chat. They sent me an email with ticket number, requesting a video with clearly audible high pitched sound. From the email, it was not clear how and where to submit the video and the email address it was sent from appears to be no longer in use. The high pitched sound from the Playbar is a known problem, but it looks like sonos is not interested in supporting older speakers. Very disappointing and unsustainable. 

Sonos worked fine through my Macbook (10.15.7) a few days ago but now having issues. System work fine through iPhone. When app opens I get the below messages. It can’t find the system so I reset the app and try to join my system. The app says it sees the system but then when I press done I get the message about a product being unplugged.Wen looking into the system it only shows the one SL speaker rather than both (which is visible on the iOS app).I have removed the app and re-installed. I have rebooted both SL’s. I have checked the wi-fi network and they’re all on the only one I have.Any suggestions would be appreciated. Thanks (Diolch - Welsh)Daniel 

Currently have all Dolby Vision and Atmos enabled components including TV.  Current Theater sound is a combination of Sonos Arc, Sonos Sub and two Play 1’s as rear channels.   Trying to figure out if there is any advantage to upgrading the Play 1’s to Sonos in the rear in terms of Dolby Atmos use or even sound quality?    (RE: Does the Sonos Arc improve processing Dolby Atmos with an upgrade to Sonos ones in the rear over the current Play 1‘s)?  If not is there any significant sound quality difference between the Play 1’s and Sonos one.  Lastly, is there any advantage to introducing mid-way speakers so the arc is in front, two ones half way back, and ones in the rear?  

Hi, i’m using a Sonos Port supplying a pair of Devialet Phantom Reactors. My question is, since these speakers have a slightly longer processing time that can’t be avoided, is it possible, when in multiroom to have a facility on the app to introduce a delay slider on other sonos products so I can sync them, I have a stereo pair of moves and although they are very good, the delay makes it sound like i’m in a cave when using both port and moves.TIA

I have one Connect which I’d like to remove to upgrade to S2. I updated the app to Sonos S1 and downloaded the new app. If I launch the new app, it finds the system and it asks to launch Sonos S1, which I did. They system upgraded to version 11.2, but under Settings > System there is no button to remove the non S2-compatible product. What to do? Just wait?