Answered

Obviously Sonos online help is incorrect when it comes to Switching from wired (SonosNet) to a wireless setup.https://support.sonos.com/s/article/3209?language=EnOn that page is says:Open the Sonos app for iOS or Android. From the Settings tab, tap System > Network > Wireless Setup and follow the prompts to enter your WiFi password.Well, there is no “Wireless Setup” option when you have a wired setup. Instead there is a “manage network” and when clicking the option  “update network”. I have tied that path but it doesn’t work.So what is the right approach to Switch to a wireless setup?     

Hi,Has anyone experience if the combo Sony TV A8H and Sonos Arc will work flawless together ? Any known issues ?ThanksFrank

Hello, just installed 2 Sonos Arc, 1 Beam and 3 Sonos One. I have 2 Amazon Echo’s.  Can these play teh same music or extend the TV from the sound bars?TIAI am brand new and sorry if this is to simple.

Hi,So I’ve just set up my Sonos system in my new apartment. It’s a Sonos Bram and Sonos One (Gen2). All is working smoothly. Have added music services and all that without any issues.Then I’m trying to add Google Assistant to my speakers. But once it just jumps over to the Google Assistant app and after I’ve successfully login, the Sonos page (inside the Google Assistant app) tells me to register my speakers to the account I just signed into, and until then Google Assistant can’t be added to my system.Here’s the thing. It’s the correct account and when I log into the same account here on Sonos.com and view my “System” both the speakers are correctly registered.What the hell should or can I do to get around this? The curious thing is, that the text where it says I need to register my speakers talks about Alexa. Could there maybe be an incredible annoying bug in Sonos system?

Hi, Has anyone else noticed the performance of Alexa on Sonos products has been deteriorating in recent months? It now seems to have got to the point where the smart assistant is almost more trouble than it is worth on the platform. I’m not sure how these things break down and who maintains the Sonos / Alexa relationship (Sonos or Amazon), but it would be handy to know so I can feed back in to the right place. We are finding that she responds to her initial wake word, but more and more is then simply going quiet and not responding to the request or specific query you have voiced, so you have to wake her again and ask the question for a second or third time, which gets frustrating. There are also some skills that are not working particularly well, specifically Amazon’s own Audible skills via Alexa on Sonos. The Audible app appears to work fine on my son’s Echo speaker, so it seems to be an issue with the Sonos branch of the skills specifically. Alexa on Sonos doesn’t seem to recognise t

I have play 3’s are all the sub generations compatible? thank you 

In my account there is an old SONOS bridge showing up. Since many years this is already on the junkyard.  How can I remove that bridge from my account?   

Après l’avoir éteint, mon Sonos Move s’allume automatiquement et finit par complètement se décharger. Comment empêcher cela ?Merci d’avance 

Hi All, I finally got my Sonos home theater (Arc, Sub and One SL) after waiting for 3 months. I unboxed it today and after trying for good 8 hours still can’t connect it with my LG TV. Message on Sonos APP : HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on.Following are the steps which I already performed after reading many forums.Reset factory settings of TV  Reboot and unplug source  Tried different HDMI Cables CEC/Simplink on LG is on. Sound option is connected to HDMI ARC and checked with all options (PCM, AUTO and Pass Through). Checkec Arc port (HDMI 2 on side) Device connector ( HDMI 2 (ARC) -- Connected to sonos (Set for Universal remote) complete. TV remote is responding when volume reduce (-) button is pressed and it blinks on sonos sound bar.Outcome : When sound mode is selected to Arc, no output from TV.This is my first sonos but my experience so far is not that great. However I was able to connect Arc through music app. Please

I have an issue where certain songs that I can play from my Apple Music (monthly subscription) will not play through my Sonos App.  In most cases it is a few songs in an album.  (Usually the most popular songs)  In some cases it is the whole album.    I just noticed this issue in the last few days.  This seems like a copyright issue.   How can I get back to the place where all of my Apple music was able to stream through my at home speakers.   

Hi there -I’m getting pretty annoyed at Sonos.  I have literally thousands of dollars invested and some basic problems The ARC cuts out with connected to my Samsung 85’ TV when switch between music and TV.  I cannot tell you how many times i’ve had to unplug the HDMI cable and plug it back in I have no idea how you are b2C company that doesn’t offer weekend support.  Literally when someone is having friends over and having a problem what do they do?  I’ve been in the customer support business for 20 years and i’ve never seen a B2C company that simply does not offer weekend support.  I work in tech as an exec during the week and this means i have to block off time to fix the Sonos product.  Absurd. My wife talked to your team at xmas and got me the Pro-Ject T1 SB based off the Sonos suggestion.   After months of research tuns out they gave the wrong advice and i need the BT or the Port.  And she tried to return it and they said no because of a 30 day policy.So hopefully someone can get

iOS 14; iPhone 6s; play1 I had S1 controller, had to update to S2, it loaded but when I am asked to accept view terms of use and then accept, just goes round in circles. I have uninstalled both apps and reinstalled but no difference. Turned phone and play1 off and on.Any ideas on how to get it installed?

478800960 Was just submitted.I am all of a sudden getting error 701 which a lot of people seem to be having.Any advice?

can I disable the "mike is muted" and "mike is back on" message from google when I switch the mike on and off.I want silence

I was looking to replace the PolkAudio sound bar in my home theater setup and the Sonos ARC came highly recommended. The problem is I can’t figure out a way to connect my Pioneer receiver to properly work with my system. Currently I have:Sonos ARCLG OLED65CXPUA TVPioneer Elite VSX-84TXSi Receiver with the following plugged in:Apple TV Xbox Series X Onkyo Laserdisc Player Panasonic Blu-Ray Verizon Fios TunerI want to use the Pioneer to keep managing my HDMI connections, but have the sound play properly through my Sonos ARC. My receiver does have a TOSLINK optical Audio out, and my TV is e-arc compatible, but I am not sure what would be the best way to get optimal sound from my Sonos.I know my setup is unique, but I am hoping that others have gone the route of going from a “dumb” soundbar to a more modern one using their older receiver.I am not looking to buy more components at this point, so any thoughts the community may have in regards to helping, please keep that in mind.Thank you al

Hi all,i have recently purchased 2 Sonos Five and stereo paired them to listen to music which works well. I am considering replacing my Bose aoundbar 500 with Sonos beam and my question is what is the best setup of the 3 pieces in the following 2 scenarios to get the most immersive sound experience? 1- Watching TV2- Listening to music  n.b: the music i am listening to is bass heavy.  appreciate your advice. 

I can't group the move with other speakers, this message keeps popping up. All the other sonos speakers are connected to sonosnet. I have mesh routers, and thought i fixed it yesterday, was working for a bit. I think the problem is that it connects to one of the mesh nodes instead of the main mesh router, but mot sure. Anyone knows what to do?Thanks!

From Amp / Port to Arc: Can the Arc play music from analog devices connected to Sonos Amp or Sonos Port? I have a CD player and a turntable which I would like to listen to using the Arc. Is it possible to connect them to Port or Amp and stream the music to the Arc speakers or do I need to get an additional speakers? From Arc to Amp / Port: Can input from the TV going to Arc be streamed to Amp or Port and played over the wired speaker connected to them?Thanks! 

I have 2 rooms with Sonos equipment in.  Let’s say I had to upgrade to the S2 app in this room to get everything working (which I did).If we now turn to another room, in this room I have only one Play:1.  I’m putting this speaker on eBay.  I have 2, new speakers, a Sonos One and a Sonos One SL.  I’m assuming that I will obviously need the S2 app for these 2 speakers in another room?How do I connect these 2 speakers together and add Alexa in this room?ThanksHB

I upgraded my Sonos system to S2 a few weeks ago.  I have one Sonos Beam and two Sonos Play:1 speakers.  A complicating factor is that I also switched to a new router a couple of weeks prior to the update, but the system seemed to be working well prior to the software upgrade to S2.   Since the upgrade to S2, the connectivity to my speakers over the Sonos Mac OS X app has been very shoddy.  On many occcasions, one or more speakers will not appear on the menu.  Sometimes I will see the speaker on the menu, but when I attempt to play music I have difficulty getting a song to start.  There are some occasions when the system seems to work, but it seems sporadic. Additionally, my ability to use my Sonos speakers directly from the Spotify application has essentially ceased.   Please help!

Port upgrade always fails. Sonos support has not been able to provide a solution. I can play sonos radio if I don’t upgrade but have limited functionality when not upgrading. So am forced to an upgrade that does not work. The port has a LAN connection to internet. 

Hello,I have a Sonos Arc + Sub connected to a Samsung TV/Apple TV setup. Whenever a show or movie is paused for several minutes, it seems that the Apple TV either unsyncs the Arc or tells it to go to sleep/mute. The Arc remains muted until I hit play, at which point the green light comes on indicating that it is unmuting. Most frustrating is that it takes a few seconds to fully unmute, so if I resume a show, the video will start but audio won’t kick in for those few seconds.  I don’t think this is an Apple TV issue, since I did not have trouble with the previous speakers - albeit those were just a 2.1 wired Logitech speaker setup. And no, my Samsung does not have an eARC port. Perhaps it has something to do with the pairing of remote controls? I could not find my answer anywhere, so any advice would be helpful. Thank you!

I had a TV sound bar and 2 Sonos Play Ones connected to my music and TV some years ago.  I have now purchased a brand spanking new Sonos Sub.While trying to link the new Sub to the older equipment, I was told that it was not compatible with my bridge.  I was advised to update to Sonos S2.  Once I did this, all my music and everything disappeared from my Sonos S1 controller on my PC.  I was then shown the message;‘The Sonos S1 controller’ isn’t compatible with your system.  You have options.”’Download the Sonos S2 app.  All your settings and services will be saved.  Or, use the Sonos S1 controller to set up a new system or connect to a compatible one.’Then I have the choices ‘Update’ or ‘More Options.’Does that mean that I need to go back to the Sonos S1?  If I do that, will all my music that was originally there, still be intact?  Can somebody tell me what I need to do so that I can use all my old Sonos equipment with the new Sonos Sub together in one room?  Thank you.HB

I have had my system for about 2 months now.  As of this morning when I turned my tv on my rear speakers are only playing the background music and I am unable to hear the voices from the people talking anymore.  I have the rears set to FULL.  What could be causing the sudden change?

Hi everyoneMy new play fives have arrived todayAnybody know if there is a stand that fits them securely, the ones I’ve found so far don’t attach the speaker to the stand , the speaker just sits on it‍♂️pleaseDon’t want to risk having them been knocked a hitting the floor