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it is very difficult to place the mount and not put the active wire (fire code issues) in the wall.  i can tightly curl it up but it really doesnt work.  do they make a small arc cord? thanks

Hi!I’ve been getting problems with my system the last month. 1 x  playbar & 2 x play:1Now I have the situation where in my router network map, sees the SonosZP but cannot access from any of the iOS or MacOS apps. do you have any suggestions? 

Just installed Sonos Arc, Sub, and 2 One SLs on Saturday for use with my Sony A8H. When I want to listen to a music app, the Sonos app warns that you will lose audio connection to the TV. I tried the switch and sure enough, I had to go back into the TVs settings to get my audio back. Is there a more seamless way to toggle back and forth without so much work involved?I tried using my Firestick to listen to Amazon Music, but then the screen goes to sleep and it now does the same when I watch regular TV. That is a whole other disaster that I’ll need to address… Any help would be appreciated.

TLDR: Sonos Bridge shows up on S2 app, tells me to download S1. Then doesn’t show on S1 app. Tried multiple phones, looks fine on network.  Longer Version:So I have updated everything to S2 for a year or so now, all good. However, recently I decided I wanted to split the system in two - majority on S2, and a single Bridge + Play:1 on S1 (as it’s used for kids room, don’t want to group it by accident - yes, know the limitations this brings). I’ve hard reset both the Bridge and the Play:1, initially I tried just to connect the Play:1 in the S1 app and, while it finds it fine, it errors saying to use the S2 app instead and AFAIK no way around this. So I tried the Bridge, reset, I can see on my network. But I can’t see it on the S1 app at all it just says “Product not found. Move closer to your product and make sure it’s connected to power”. I’ve tried multiple resets, no joy. However, I then opened up the S2 app and it see’s the Bridge, tells me it’s only compatible with S1 Controller and

I recently bought a Sonos Move and am new to Sonos products. When placing the Move onto the charging base an amber light flashes for about 10 seconds and then nothing. I have left it to charge overnight and the next day, nothing! It wont turn on and isnt retaining a charge.   Any help would be appreciated!   Thanks

Both device on the same wifi when I go to my system on the iPhone its only sees the Move, on the ipad it only sees the Beam. I can AirPlay to both device from either device. Alexa works fine on both.I have tried reboot the Sonos devices. Everything is updated. IPhone 12, IPad Pro(2020) Any ideas?

I currently own the Arc, 2 One SL's and 2 Subs. Considering that the upfiring drivers on the Arc are very poor at delivering reflective sounds, what is the difference between Atmos and Dolby Digital 5.1 as an overall surround presentation?

Our sonos move says it is playing something from spotify but nothing plays. It was fine yesterday at the start but stopped working properly when we asked to change artists. I tried resetting the speaker but that didn’t resolve the issue. I noticed others have had the same problem. Please help. 

Hi everyone - we’ve recently brought a new house and wanted to purchase a multi-room sound system and have been recommended Sonos. We have thought about buying the Arch - connected to our TV via HDMI cable and two Move systems, one for upstairs and one for the downstairs / garden. I’ve got a few questions and would be very grateful for any advice or info… Can we ‘pair’ all three of the above speakers so we can play music throughout the house at the same time? We have two iphones (iphone 11 and 12) can we play different music through ‘paired’ speakers, i.e. my wife wants to listen to something upstairs and I want to listen to something different in the garden?  How does the app work? do we log-in to app and then link our Apple Music account, so we can use voice control? can more than one person have the app on their phone or tablet?  Thanks, Matt    

Hello,I would like to listen to my app podcast on iOS on my Sonos One but I can’t enable “group non airplay products”.Also, when I turn on the HomeKit app, add new accessory, skip the code/scan button, nothing shows up...Anyone can help?Thanks,Jean.

I have a white arc and want to wall mount it but can only find the bracket in black. Does this matter? Will the black be visible? I can see other soundbars come with wall brackets in the same colour.

I made a new Spotify playlist and it wont show up in the Sonos app. I have tried reauthorizing, updating music libraries, and restarting all the services. Seems to be a common issue online, but still any help is appreciated.

Naive question; my apologies. But: if two Ones or Symfonisks were set-up as the rear speakers in a Sonos surround system, how would they function when playing simple stereo content? Would they automatically switch-over to being a stereo pair? (And thus play the stereo signal in tandem with my Beam sound bar)? Or do they effectively get switched-off when you’re not playing streams that have specific surround-sound content? (Or: is this a naive question, in the sense that most content has some bare minimum of a surround signal?).  Many thanks..

Just in case any Sonos designers check these forums (?), I have one feature request to improve discovery functionality of the S2 app. On the iOS version of S2, it’s possible to find the command “Search for [artist]” when tapping on the “...” button next to the name of the artist that’s currently playing over Sonos Radio. However, on the iPadOS version of S2, this command is missing (see screenshots). (As is the subsequent option to “Add artist to My Sonos”). I can’t imagine that there’s a structural reason for this discrepancy in app design; and it interrupts the otherwise seamless experience of the Sonos system—especially for those of us who see Sonos Radio to discover new music. (As an aside: better integration with Apple Music would also be appreciated. E.g. being able to add albums directly to the Apple Music Library). iPhone app, with discovery function (“Search for..”) iPadOS app lacks same discovery function 

Bonjour, Je n'arrive pas à lancer de la musique depuis l'assistant Google.Soit il me répond "je ne comprends pas" (alors que je parle clairement) ou "pour lire du contenu multimédia, utilisez des commandes vocales telles que....."Mes applications Sonos et Google Home sont bien associés au même compte Spotify premium. J'ai dissocié le compte et associé à nouveau mais cela ne fonctionne toujours pas.Comment m'y prendre ? J'utilise l'assistant Google depuis mon Samsung Galaxy S8+.Un grand merci d'avance ! 

Playing Spotify playlist/Sonos speaker from my husband’s PC.  When I want to stop the music I close Sonos.  Most of the time this stops the music.  BUT NOT ALWAYS.  The music keeps playing so I go to Task Manager, but don’t see anything resembling an active Sonos app.  So I restart the computer.  Music keeps playing through restart.  I do a hard reboot and the music continues.  At that point I unplug the speaker to stop the music.  Can anyone tell me why the music keeps playing even if all devices in the house are shut down?

Is there a way to remove line in option from the available sources? I have many amps with nothing plugged into the line in port, it’s confusing for other users (parents).

I don’t have AppleTV, so I’m trying to understand what other AirPlay devices might be conflicting with the ability for the S2 app to display controls on my iOS lock-screen. It’s strange: sometimes the controls appear on my lock screen, sometimes they don’t. I haven’t been able to discern any logic as to when they do / don’t. For instance: right now, I have my iPhone and my iPad active, but without any AirPlay-eligible apps open. And an LG TV (to which my Beam is attached via HDMI ARC) sitting passively / off. And yet the lock screen controls won't show on my iPhone, as they were doing earlier today. I can imagine this is an iOS problem, rather than a Sonos problem (since, mysteriously, sometimes my Timer will appear on my lock screen, and sometimes it won’t). But, just in case there’s an easy fix: I figured I’d ask.. Many thanks..

I have followed all the set up, enabled and disabled etc but nothing! I done have a microphone light so don’t know if it is on. When I add Alexa it talks about an Echo but the Sl does not need one. I am on day three now and losing the love. Please help an idiot.

This has been a problem since the BBC stations left TuneIn and I’ve seen lots of posts on it but I just wondered if Sonos have sorted out the voice integration with the BBC Sounds app. When I ask to play a BBC radio station on the Sonos One I get the announcement and the BBC Sounds jingle but no radio sound. It works via AirPlay, but not being able to activate it via voice for months now is really annoying. 

Hi,am new to Sonos community, I have Sonos arc and sub Gen 3Just wanted to know Q1- is that arc and sub itself produce 5.1.or 3.1, because I asked this many online platform and reviewers, different information from every time.Q2- Dolby Atmos not as expected honestly (Sonos app shows Dolby Atmos),if add two rear speakers SL one,is that make difference in Atmos effect, however SL is not dedicated rear speakers,Q3- is there any plan for Sonos to make rear speaker with upward firing speakers to support Sonos arc in order to get Atmos more.Thanks   

What comes with the Arc? We purchased open box at Best Buy at a discount however nothing in box except the soundbar.

Hi there. A bit of a longshot but here it goes. I am trying to use the Beam as a stand alone speaker without the 70ms delay. The intended setup is as follows:My sound source is a DJ Mixer which has standard RCA output (left/right, white/red cable, you get it) I want to convert this into HDMI ARC in order for the Beam to accept and play.Question, what gadget will i need inbetween to convert the signal??  Some says that a TV inbetween can do the trick but surely there has to be another solution with a smaller size gadget. Like a preamp or something?  Would a laptop/mac work as inbetween gadget? FYI i have no intention to stream the sound into other Sonos devices, ONLY the Beam. Thanks in advance

Having upgraded my system over the past 12 months, I am left with 3no ZP120 connect amps, 1no Zoneplayer S5, 1no Zoneplayer ZP90, 1no Play 3, a brand new unused Bridge, a CR200 controller and 2 pairs of speakers all of which are in good condition, complete with leads and instruction books etc which it seems wrong to condemn to landfillCan anyone confirm that if I sell these on ebay (or similar) a potential purchaser would be able to install and make them work? Or are they only of use to somebody who already has a Sonos system  

Does Sonos one integrate with Nest Hello? As in, does the Sonos One speaker sound a chime when someone presses the smart doorbell at home? Searched around, could not find anything conclusive. This should absolutely be a supported api/feature of the integration and I am looking to get more clarity ASAP on planning some smart home purchases. Any advise is appreciated!