average replacement time

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I'm waiting for a contact from sonos to replace a speaker. An email should have arrived with the instructions to follow but 4 days have already passed and I have not received anything yet. it seems strange. what are the average times? I am in Italy...Sorry for my english...thank you

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James L.Answer

Retired Community Staff

Hi @kkfraxx,

It typically doesn’t take more than 24 hours to receive your shipping label during an RMA. I’d recommend reaching back out to customer care to see where your label is.

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James L.Answer

Retired Community Staff

Hi @kkfraxx,

It typically doesn’t take more than 24 hours to receive your shipping label during an RMA. I’d recommend reaching back out to customer care to see where your label is.

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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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