Answered

All my hdmi ports are occupied, by a nintendo switch, an apple tv, a ps5 and an xbox series x. I have a 5.1 setup with the arc two rears and a sub but the LG OLED C7 doesnt support 2.1 and thus doesnt transmit Dolby Atmos. Given this, is there any significant disadvantage to connecting a Sonos Arc to an LG OLED C7 via optical port than via hdmi?

Hi...is there a visual way to determine a Gen 2 Connect & Amp from a Gen 1? I have heard that the Gen2 has the Pause/Play button on the front rather than the Mute button, but have been unable to verify this….I am looking to buy some Gen2 Connects. 

HiWith great enthusiasm I have read the reviews of the Sonos Arc. I am looking for a Dolby Atmos setupthat both sounds good for movies and music and looks good (wife friendly). The reviews suggest that the Sonos Arc + 2x Sonos One + Sonos Sub meets these requirements.The only thing that keeps me from pressing the buy button is my doubts about the dimensions of my living room. The room is not rectangular and low-ceilinged. Below you see the details.Will a Sonos setup be a good solution for me and will Atmos work? I sure hope so.

Hi all,I have bought PLay 3 to use with my PC mainly for video calls and Youtube. Seems like it cannot be used with Youtube that I play a song directly I have to use the app which is pretty useless and old.No idea what to do seems like I have wasted my money.

Dear since this evening, the sound of my sonos move is very bad. I did reset it but no change. Is there something I need to do to recover the great sound I had until yesterday. I have my move since less than a year.thanks for your help

Everything was working fine till I was using a Symfonisk speaker with the first version of AirPlay and iTunes. Then the new Sonos App came along, AirPlay 2 came along and now it’s a total nightmare. Sometimes the Symfonisk speaker shows up among the possible destinations, sometimes not. Some days you can see the speaker from iPhone, but not from the Mac or Apple TV. Today for example the speaker was playing happily from my MacBook, but then, in the afternoon it decided to go for a nap and it’s impossible to see it from the Music app on the Mac. It’s still visible from iPhone. I already tried a few speaker reset-and-reconfig; speaker and all other devices are on the same 2.4 GHz WiFi; tried to reset router a few times, same behaviour pops up again. (also can’t spend my days resetting things because of bloated software)The thing that drives me mad is that there are other AirPlay2 devices on the network and they all work with no fuss. Did anybody have the same problems and found a solutio

I have surround sound for my tv so a Sonos sound bar, sub and a pair of Sonos ones, a play 5 and a one in the kitchen but I’m building an extension and want to fit a pair of ceiling speakers for the TV, I don’t want to use it with anything else other than Sonos equipment, so do I need an amp?

Hello everyone. I am looking for some advice on setting up my Sonos Amp in-ceiling speakers and Sonos Beam to effectively have a 5.1 surround sound configuration. The current sound is definitely not optimal. The beam is too soft during one on one conversations/dialog scenes and the ceiling speakers are too loud during action scenes with background audio to hear anything else. I’ve tried adjusting the Surround “TV Volume” but I just can not seem to find an optimal setting for both the Beam and Ceiling speakers to work together. The Sonos amp is connected to four in-ceiling Sonance speakers (two L and two R), and all four are located behind the optimal viewer seating area. I then have a Sonos Beam under the TV with HDMI and may plan is to add a Sonos Sub at a later time. Nothing is wired to Ethernet, and nothing is wired together, just managing it all on the Sonos app. I obviously setup the surrounds one I plugged in the Beam, because that option became available. I’ve also done the True

Just purchased and installed a new LG tv with the Magic Remote. I cannot get the remote to control the volume on my Playbar. Anyone have any specific fixes?

Hello,I would like to control the volume levels of my two Sonos One SL separately although they are paired. To be more precise, I need one of the Sonos to be louder than the other one (they are placed in 2 different rooms, one needs low level and the one needs a higher volume level). Is this possible ? Currently when I adjust the volume locally on one of the Sonos, it adjusts it on the other one too.Thanks for your help !

Hi,How do I update my first and last name on my account?Thanks.

Scrobbling to Last.fm from my Sonos system has been working flawlessly since I set it up a year ago, until just a couple days ago.  My first instinct was to try and disconnect/re-connect Last.fm from within the Sonos app, but before I did that I noticed Last.fm wasn’t in the list of available services (both in the PC and iOS Sonos apps) to add.  I still see my Last.fm account as one of the active services running but I’m hesitant to remove it since there doesn’t appear to be a way to re-add it.Has something changed? Eric

I have read several reviews on the Move that Sonos will issue a firmware update that will allow the Move to perform True Play tuning via Bluetooth. Does anyone have knowledge of this update or know if it has already been issued? Thanks in advance for any answers

So I’m currently working on an experience in Chicago open to the public. We need to figure out a system for audio. We would love to work with Sonos.Here's our situation: We have two four-channel amps that each need four playback devices. The amplifiers are wired to existing speakers. Each amp channel needs a playback device. And we want to use Sonos with our system so that we can easily be controlled wirelessly through the app. Do you have suggestions for how to create a Sonos system with our current set up? Do you have playback devices that could work

Just moved house and we’re having terrible issues with the Sonos system dropping in and out all the time. Key culprits seem to be our original Play:1 devices. Set-up using SonosNet:Play:3 stereo pair - Living Room Beam - Living Room Sonos One Gen2 - Bedroom Sonos One - Kitchen Play:1 - Office Play:1 - HallwayDiagnostic ID: 1517449543

WHY IS MY SONOS BEAM MAKING A BUZZING NOISE?? 

Hi, I have a sonos connect which I’ve run without any problems for a couple of years. Over the past month or so, it has started cutting out completely and just stopping whatever it was playing. It won’t start again or remember where it was. I’ll go on the app and it says it’s unable to find the sonos on my network. For a few minutes it’ll be dead to the world, then it will come back online. I’ll start again with whatever I was listening to, only for it to just do it all over again. Sometimes I get 20 minutes of playtime, sometimes 30 seconds. I’ve tried resetting it and redoing all the connections from scratch and now I’m running an ethernet cable all the way from my Sky Q hub into the connect, all to no avail. I’m at a bit of a loss for what to do with it. Any suggestions please?

Hejjeg har et setup lige nu der hedder to stk play 1 som baghøjtalere og en playbar koblet til tv.. hvis jeg gerne vil kunne bruge AirPlay kan jeg så koble 2 stk one sl som fronthøjttalere og lave en gruppe med det hele og så kører det? Tak

I am using Amazon Music HD with Sonos S2 and can’t for the life of me figure out how to play a “Station” by an artist. I am looking to pick a band and then have the “Station” play back that artist and a collection of music from similar artists. I have Spotify premium and there is always a choice in S2 for playing a Station when you search for the artist. Is there something I am missing?? I can play stations from artists by doing it through the Amazon Music HD app and using Airplay, but I want to do it natively in the Sonos app….

Hi, I have the sonos move and in my house I have 3 wifi. Every time i change location i have to reconnect my sonos to the wifi and writing again the password. what is the solution that sonos can change wifi by himself? thanks

Hi Sonos. I have now lost access to all BBC radio stations. This is via tune inn and Sonos radio. It’s not fixed then with the bbc?

Unable to play Music through any device.  I have tried with no luck:resetting the router resetting the every Sonos speaker (at the same time)  deleting my app and reinstalling it

so here we go … I just bought a house and since I sold mine with my equipment (Sony), I’m ready to buy brand new equipment (SONOS).  The house comes with ceiling speakers (office, laundry!, master bath, master bedroom, kitchen, living room, outdoor upstairs, outdoor downstairs).  It also comes with 7 speakers for the TV area.  so … I don’t need to buy any speakers (other than a subwoofer to achieve 7.1).  Everything arrives in a utility closet upstairs (TV is downstairs).  While I’d like to use WIFI, the house also has cat 5 (or 6, not sure yet I have not moved in just yet) throughout the house.  Here’s what I want to achieve -play music in every zone - either same or different music from same or different sources looks like I have 8 zones + the TV) setup the surround sound 7.1 I don’t need the TV to play in other rooms (just surround sound / media room is enough) TV is a smart TV Samsung From what I’ve seen there is an HDMI cable running from the TV area to the utility closet (need to

Is this possible? If there are ways then what do I need? Thanks.

I bought a Play 5 to dedicate to use with my Peloton. Unfortunately, there is significant audio lag between the speaker and the TV output. What can I do to fix this? Thank you!!!