Answered

Currently have my TV running into a Sonos Amp, running a 2.1 setup with a third party subwoofer.Just ordered a pair of One SLs to act as rear speakers, but have since read that this would cause the subwoofer output to be disabled - although the information seems unclear, as a lot of people with this issue seem to be using the amp itself to power generic rears directly along with something like a Beam up front (the argument being that in this setup, the amp isn’t getting sent the sub signal, which is fair).However in my case, the Sonos Amp would be getting directly fed a full range HDMI signal, and passing the rear signal on to the Ones. I can’t see any reason why it would need to disable the sub output in this scenario.So to clear up:If I have my TV running into a Sonos Amp, which is wired up to a pair of bookshelf speakers, and a third party subwoofer on the sub out, will the subwoofer output be disabled if I add a pair of Sonos Ones to act as rear speakers?

Hi,One of my room system (master bedroom) is not showing up when I try to “cast to device” via airplay. However the room is available in the Sonos app but now showing up in the AirPlay interface. It was working before, and it suddenly missing.Diagnostic 1787442982

Hi team.When playing songs via YouTube Music and scrolling through a song (fast forward) the song stops, the app loads and after 10 seconds it gives an error. I've occurred this on two different youtube music profiles, on an iPhone 11, iPad 2021 and Google Pixel 2 on three environments:1. Sonos 2 appwith two Sonos Ones and a Sonos Connect.2. Sonos 2 app with one Sonos One3. Sonos 1 app with Playbase, Connect Amp and a Sonos 3Please can you look into this?

I have asked before and even been pinned to supposed answers but they seem to be above my pay grade.  I cannot seem to get my Sonos system to update with new Playlists or all my playlists.  I have updated the music index.  This seems to be something that should be a simple update.  Can anyone walk me through it in layman’s terms?  

I’m unable to add Google Assistant to speakers. The S2 application initiates the process where it opens the modal in Google Assistant (iOS) where i login to my Sonos account. When doing this i’m by Sonos (in the embedded browser) prompted that there arn’t any registered speakers (they are all registered). I’ve pressed the “I’ve fixed the issue” button, but this doesn’t work, it just refreshes the page and state that there arn’t any registered speakers. I’ve managed to get the process further where the integration is visible in Google Assistant and Google Home, but it wasn’t visible or setup in the Sonos application. Ending up with that i deleted the connection, to restart the process.It seems to be related to a server issue on Sonos end.Things i’ve tried:Reset all speakersReinstall applicationReset routerReset passwordReset Wifi on speakersCreated new Google accountMoved to new email-account (sonos)Forward all traffic directly to Sonos Beam (if it might have been a Firewall issue)  Use

Hello, I know there are similar questions posted on the forum but at this point I am just a little confused. I have a beam, sub, amp and ceiling speakers all of which are Sonos products. After doing more research, I understand that the beam acts as the front left, right and center speakers and so using all four of the ceiling speakers for surround purposes is not feasible. Is there a way in the app to just make everything a stereo pair to play throughout the room? It currently does this for music, but right now in TV mode the only thing that is playing is the beam and the sub (not even two of the speakers). Any advice is appreciated. It sounds like it may be easier to just buy two ones as rears and keep the ceiling speakers for music only, but it just seems a bit silly to me to spend more money. Thank you!

My Play5 gen 2 has suddenly stopped connecting to WiFi (noting changed, the whole family was around the table). I've tried the trouble shooting tips (reset my router, another access-point, factory reset, changing wireless password in router/accesspoint, changing channels). The unit will only connect when plugged into ethernet. As soon as I try wireless it doesn't work. If I try it via the app (android - S2) I get an error 'Incorrect password’ in Dutch 'Wachtwoord is onjuist’I've submitted diagnostics: 1902613812Can you please provide support?Thanks,Aart

Looking for a bit of advice: we’ve recently moved, and are offloading much of our old audio equipment. We already own 3 OneSL speakers, which we love and want to keep. However, I have an extensive collection of classical and international CD’s, and am looking at a new CD player to integrate with our current Sonos speakers. Putting aside the longer term need to copy all of my CD’s to electronic files, I am looking at two options for CD playing, and am unclear if the Port or Amp is needed. One option is to purchase a Bose Wave music system, which would then provide the speakers for that room. The other option is to purchase an Onkyo 6-Disc CD carousel, which does not include speakers. I lean toward the second option, so I can just load up a day’s worth of music. I suspect the Port would do for the Bose, but the Amp would be needed for the Onkyo. Any advice (other than I need to offload the CD’s) is most appreciated! Thanks! 

Hi,I opened this topic to know how to connect a turntable to a sonos home teather consisting of sonos beam and two sonos one SL ( later I will also buy the sonos sub ).It seems to me that I can connect a turntable to both an Sonos Port and a Sonos Amp but it is not clear to me which one to buy.I have this questions.If I decide to buy a third-party receiver ( such as Onkyo, Denon or Yamaha ) and connect the turntable to the receiver, then how do I connect the amplifier to my Sonos products?If I bought a Pro-Ject Carbon turntable instead, how do I connect the turntable to my Sonos products?Kind regards

At home, I created multiple different networks :Admin (192.168.1.0/24) : this network hosts routers and Home assitant architecture Guest Users (192.168.2.0/24) Home Users (192.168.3.0/24) : this network hosts computers, mobile from my familly and also hosts every SONOS devicesAll this networks are connecting to a central Firewall that manage rules and also routing between every LAN. My needs is to authorize the management of SONOS devices from another LAN than only Home Users. Is there a way to force the detection of SONOS devices ?

Since the push of S2 last year, I’ve moved all my Play 1 speakers to the S2 app.  I also have a Connect:Amp that is only used in the summer-time in our pool shed, and my plan was to have it on S1 by itself.My issue is that my S1 setup seems to be confused, and still has all the Play 1 speakers on it, despite them being upgraded to the S2 OS, and successfully connected to the S2 App.  It also has the Connect:Amp on the S1 App, so it is a blend of old and new, which is my problem.  The Play 1 speakers show as errors in the S1 App, and the App itself says its need to do an upgrade before it will allow me to remove any speakers.  However, because the Connect:Amp is in the S1 App, the upgrade always fails with an Error 9.  So I can’t remove any speakers from the S1 App, and I can’t upgrade it to remove any speakers. I have no problems with my S2 App setup - it is running fine with the Play 1 speakers all connected properly.  The only issue I have is with my S1 App. Is there an easy way to w

(Several years ago I know this was not possible, but it seems like some people have successfully done this, so I’m hoping there’s a solution!)I have a Sonos One and a Beam, plus an Alexa Echo Show 8. I’ve installed the Sonos skill to my Alexa account so now I can say, “Alexa, play the Beatles in kitchen”, or whatever and that works. However, it only works for streaming services, not my local iTunes library.Next, I installed the My Media for Alexa server on my Mac and installed that skill in the Echo. I can now say, “Alexa, ask My Media to play [song from local library]” and that will work. However it will only play it on the Echo. (Saying, “Alexa, ask My Media to play [song from local library] in kitchen” doesn’t work - it just ignores the “in kitchen” part.)So, is there a solution to get me to the finish line where I can tell Alexa to play [artist/title/whatever] from my local library on my Sonos devices?

Can the Sonos Port take an analog input and stream it wirelessly to the Sonos Arc? If so, are there any special setup instructions? example: I do not own a tuner. I am running my audio from an analog source into the port. I would like the port to send the music wirelessly to the Sonos Arc.  Is this possible? Can it send to more than one Sonos Speaker?

I’m sure there’s a better way to technically title this question, but I’m not sure what it is… So if this has been answered before, I do apologize… I had no idea what to call it to properly search for it.I noticed today that some of the audio from certain songs (and it could be all songs, I don’t have the most sensitive ear for things to tell--3 years in a rock band will do that to you) is missing. I don’t think an entire channel of audio is missing but I’m not sure. Here’s the best example I can give you:In this song, a weird cartoony voice says “Here we go!” after Mike Patton says “Here we go!” It happens around 3:37 in. https://youtu.be/apyj6H50QBU?t=212On my Sonos system, that weird voice is missing completely. Not faint in the background somewhere, it’s just solid gone. No trace. If you weren’t expecting to hear it, you’d never know it was missing. Here’s what I found:That voice is gone:If I’m Airplaying an MP3 from iTunes on MacOS to Sonos If I’m Airplaying an MP3 from Music on i

I’m a proud new owner of a Sonos Move, an iPhone owner and am having questions syncing it with my original HomePod:1. I am able to have them sync together under the HomeKit app. I have them both under the same “room” in the app. But I have to manually toggle airplay 2 every single time to get them to play together. Is there an easier way to get this done (without having to go through the annoying steps to turn both of them at the same time?)2. Any hope of getting them to play a stereo pair yet or in the future?3. is it possible to get a subwoofer and have all 3 synced together?

i can play tidal on my sonos play 1 from sonos app but not from tidal app because it won't connect

I am using Amp to power 2 pairs of outdoor speakers. One pair will be located in the back of the house and the other in the Front. I will be connecting each pair to a single channel on the Amp. Is it safe to use the Balance control to essentially turn off the front speakers while using the back speakers or the other way around?

I have listened to radio stations of YLE in Finland ( under myTuner). Could do this 20th in the morning,but late in the afternoon  these stopped to work.  What has happened? Some other local stations as well as the Swedish radio work normally.

Bonjour, j'ai une barre de son Sonos Beam connectée en ARC à ma télé Samsung.J'ai ajouté pour le soir, des écouteurs bluetooth en périphérique de sortie de son, mais lorsque je choisis cette sortie, cela permute automatiquement sur la barre de son après 3 secondes. Il ne reste donc jamais sur les écouteurs, et se remet tout seul sur le son de la Sonos.Ce que j'ai déjà tenté : - désactiver "lecture automatique" depuis l'application sonos, pour la barre de son, mais ça ne change rien.Si quelqu'un a une idée ? merci 

As of today, I cannot use my Play 3 speakers with my Sonos S1 app, only my Play 5 gen 1 speaker. Previously, i.e. yesterday, I could combine all in party mode. Does anyone else have this problem? Has Sonos started prevening full functionality of theS1 app inorder to force customers to upgrade?

New to the Sonos game. Currently have a beam and 2x ones in a surround set up in my living room.  wondering if it is possible to play audio on just one of my ones in the set up individually? Or does it have to play in the full set up. 

Hi, I have a couple of Play 1 speakers, a play 3 and connect amp currency running version S1 as amp not upgradeable. This morning Radio 2 has stopped working, what are my options to get it going again?I have amazon alexa dot, and iPads. TIA

Is there a way to lock the volumes when grouping speakers so that they raise and lower proportionately?  I have several Sonos One’s throughout our house and I set them at different levels so that I can raise and lower them together proportionately, however, every time I open the app again for the day, they are all back to equal levels.  I have them balanced on purpose and I’d like to keep it that way. 

Hi,is there any cheaper alternative for hdfury arcana. I am using an old 2010 model sony tv which has an ARC port but unfortunately do not support dolby digital plus. My amazon fire tv stick which supports dolby digital plus hence i can enjoy atmos content on my sonos arc. Not in a position to spend money for a new tv hence looking for a cheaper option. Even an ARC output with dolby digital plus support is fine fo my requirements. Hdfury arcana is not locally available in New Zealand and its too expensive for me. Thanks in advance.

Play & pause buttons on individual rooms would be really useful when wanting to shut down various streams, rather than having to open each one.  (And global buttons at the top, for when leaving the house, for example)