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Hello everyone,I have an issue with my HTPC only being able to output Stereo PCM.Would you kindly advise what could help to solve the issue so that I could play games on HTPC getting full surround effect via LPCM or at least Dolby Digital Live? I have the following configuration:PC (NVIDIA 2070 Super) >> HDMI >> TV (Panasonic VIERA TX-55AS640E >> Sonos Arc (HDMI Arc) + 2x Sonos One SLFrom what I read so far I believe my issue is that my TV can’t pass the signal further.Some additional comments:Would a TV with an eARC solve the issue? Is there any other option for how to work around this? E.g. I’ve read about editing EDID, getting a soundcard, getting HDMI/optical switch, running both HDMI and optical cable (not sure if this is applicable for non-receiver setup with Sonos Arc though) Streaming movies from PC via DLNA to TV enables me to receive Dolby Digital 5.1 (this is not applicable to gaming though) Streaming Netflix from TV’s app enables me to receive Dolby Digita

Does Sonos display any message when playing a Hi-Res audio track (e.g. 192 kHz) similar to displaying ‘Dolby Atmos’ etc.  I have just signed up to Qobuz and it would be useful to see such a message.

I have wifi extenders so I’m using a wired system.  My Sonos Play 3 is wired directly and the 4 other speakers are scattered through the house.  When I add speakers to my playing system the app keeps telling me I have to wire a component directly but when I check, the Sonos 3 on the app it indicates that its directly wired.   Why does the app keep telling me to wire it?  And why do some speakers sometimes not play even when the app indicates the are playing?

Hi! Do you have an estimated time to enable Voice Assitant (Google or Alexa) in Chile?Regards

My Sonos Amp is constantly rebooting.  It never did this before and nothing has changed in years.  Same network, same configuration.  I can hear it clicking, then a slow flashing white light, then a solid white light for a short period.  Then it turns off (click) and repeats.  Never stops.  It is not hot whatsoever.  I performed a factory reset and the behavior is stillthe same.Diagnostic number 757351388 generated quickly after a reboot and solid white.

Will the Roam not ship with the wireless charger? There is a separate order that has the speaker and charger together??

Hello,  I have the arc set up through optical and until today I always had the sub and two oneSL set up as surround. Now I have lost configuration and connection to the surround and sub. I have done all the usual power master resets but now I can’t seem to get them to all connect to each other. When I set up the second of the the two one SL’s it always tells me “this oneSL will not show up in your list, power down and let it reboot to add”. It never works.  What do I do? 

Does anyone know where I can buy Play:1 mounting screws in Australia? I have tried M5 and M6 screws and they certainly don’t work. the 1/4” x 20 (¼ long) I am finding very difficult to find.Many thanks!

Hey everyone, I just started noticing an issue this morning in my Sonos app and I’m wondering if anyone else is running into this issue. When I start a shuffle play, the album artwork displays and the playback time moves like normal. However, when it reaches the end of the track, the artwork will not update to the new song, and the playbar hangs at the end of the previous track. It’s as though the system moves on to the next track, but the new track information doesn’t get processed/come in to the app. Any thoughts on this? Thanks in advance.

I just purchased an Arc speaker and have connected it to the Samsung F8000 HDMI (ARC) port.  The TV sees that there is something connected to the port however the Sonos2 App is saying that it cannot connect the speaker to the TV.Suggestions??

I have a five and an so one. I have an app on my iPhone and an app on my iPad. I can connect to both speakers through AirPlay most of the time. My problem is the app on the iPhone has the five added to it. The app on the iPad has the so one added to it but for some reason I can’t add my five to the iPad’s app and the sl one to the iPhone’s app. When I try to connect them it tells me to adjust my router settings. This can’t be the issue because both speakers are connected to the app just on different devices. Has anyone else had this issue? Is there a remedy?

Bonjour je souhaiterais acheter une barre son sonos arc pour l'utiliser avec ma tv samsung QE65Q90R de 2019 mais j'ai vu sur certains forums que cette télé n'est pas compatible avec la technologie earc sur la plupart des plates-formes comme Netflix. Bref cette télé a t elle vraiment un problème avec sonos arc.D'avance merci 

How do I add a song playing on Sonos HD Radio to a playlist? 

When I do the update on the app, is it only the app software that is updated; or are the speakers themselves updated as well?I am a technophobe!

Why is Alexa follow up  mode not available on Arc?  Other Sonos products have it.

Hello friends,I’ve been thinking about reworking our living room setup a bit. I would like to get a Beam for our TV and then place two Play Ones/SL/Ikea speakers as  surround sound.  Right now, I have a Sonos Connect: Amp hooked up to some tall Polk speakers. Is it possible to create a dummy load for the Connect:Amp so that I can stream the audio to the surround setup and not burn out the amp?Essentially, I’m trying to make the Connect: Amp more like the Port but without investing in that piece for the time being. This would eliminate the use of the Polk speakers and free up some space in the living room. 

Can anyone tell me. We have two Play1 speakers, we are looking to buy a Sonos Beam for our garden room to use for the T.V in there.....can I connect that to our Play1 speakers on the app to play music through as well?? As well as using it as a soundbar for the T.V separately when needed? Thanks!

How can I figure out the generation of a Sonos subwoofer? Serial #, UPC etc./other? 

Will an AMP Gen 1 still work with the current SONOS app for basic streaming of music?  I have several speakers connected to the newest Amp, but looking for a less expensive alternative to power the outdoor speakers separately.

I have a project T1 phono SB turntable i want to connect it to a sonos connect..but then link it via wifi to the sonos sytem where it will link wirelessly to another sonos connect that is connected to my main amplifier in another room..can this be done? will it work? or do i need to connect via ethernet cable?

I’ve upgraded my AMP system with a beam and 2 ONE SL to upgrade to surround sound for my TV setup. However after playing around with the App for hours, best I can do is adding the SL’s to either the Beam or the AMP as surround.Although I wanted to add them all to the same room, instead of grouping them together I now have multiple rooms with the same name. Maybe I simply can’t find the right option within the App but I feel stuck. So my current setup with in the App is: Beam + 2 SL’s in surround mode, AMP in a system with the same room name. I want to have sound from all of them when turning on my TV, what do I do? :D

I use Alexa and Spotify with my Sonos system and have been for a couple of years.I currently have:Sonos One (Gen 1) Move Play:1 Play:5 (Gen 2) Amazon Echo Dot (4th Generation).Playing music using Spotify or the Sonos app works as intended.I have every speaker in the same group, so whenever Alexa was asked to play it would play everywhere.On or around the 22nd of March I experienced issues with playing music on my Move using the built in Alexa. It would constantly respond with “Sorry, that device is offline” when asked to play specifically on itself. Asking Alexa to play on any other device worked fine. Both the Echo Dot and Sonos One would play music everywhere when asked.I figured I would disable and enable the Sonos skill in the Alexa app but that didn’t help. I tried the same with Spotify with no different result. I also tried removing all the speakers from the Alexa app, then ask her to discover devices in which she would respond to having found 4 devices. I would then ask Sonos Mo

HelloI wonder if anyone can help ? I have a pair of Play One’s (gen2) and an old zp80 connect hooked up to a (budget) pre-amped audio technical turntable. I have set up the system using S1 due to the age of the connect, paired the One’s as a stereo pair and they are fine when playing any digital music.BUT only one speaker can be heard when playing vinyl, the other one is very quiet ? I am by no means an expert but I was hoping that vinyl would work on both speakers without too much fuss, the Sonos kit is brilliant but I can’t afford to shell out hundreds of pounds just for an occasional vinyl session.Any help would be very much appreciated Thanks 

I have a ton of Sonos products across my whole house, and have several rooms with multi-speaker set-up.  At random, I had a play5 drop off my Basement room (which had a two play5 set-up).The network has had zero changes, so nothing has changed other than Sonos software and firmware updates.  I have attempted to add the device back with no luck.i have even relocated the speaker closer to my mesh wifi extender, run a factory re-set on the Play5, and attempted to install it as a new device.My phone can recognize the product and serial number during install...but when I try to link the Play5 to my network, it will hang on the “you should hear a chime” screen and it Eventually says that the device is not found after several minutes.After working with a community Rep (Simon), I submitted a diagnostic report (submit a diagnostic report) for them to investigate further to see what could be causing this issue.  Simon was able to confirm that he saw 2 online and 1 offline.  This was the speaker

Hello,I just bought the new Sonos Amp.  I want to use for our tv surround system with 2 pairs of in wall speakers, a Sonos sound bar and the Sub.The room is quite large (20’x24’) with cathedral ceilings.  Two (2) speakers are located on both sides in the lowest part of the ceiling, a few feet in the back of the sitting area.  I plan to have 2 other speakers (Canton) each sides above the tv set.Is that a possible and interesting setup for our tv surround system ?Regards.