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Hi there!I have a Google Assistant related issue--my Sonos System (Arc, Sub+Move) is linked to Google Assistant and everything worked perfectly fine so far. A few days ago I had to restart all devices as they were not found in the Sonos App. Google Assistant is still linked to my Sonos Move but does not work any longer (Assistant is not available). The Arc has no Google Assistant linked any longer and is also not found when I try to locate it both over the Google Home and Sonos App. Thanks for your help! As I did not change anything and it stopped working I guess this is related to the latest Software Update?!Btw I have also sent a diagnostic report with ID 257824096. Maybe you can see what went wrong.Thanks!

I’ve got two play 5s in stereo and they have been working flawlessly for a month.   Now the right speaker disconnected and I cannot get it to reconnect whatever I do.   I’ve tried factory resetting, connecting to the router, everything.   The app gets as far as seeing there is a new speaker, when I press the button on the back, I hear the chime but then it says ‘error not connected’.   Every time.   Diagnostic 1423631518

I got a new iMac and moved my library over to the new computer.  My new computer will not allow the Sonos to connect.  I checked the firewall and the sharing folder.  Still won’t connect. Need help 

Upgraded the connect:amp in the garage (to play music over outdoor wired speakers) to the amp (so we could also play the outdoor tv over the speakers).  Want to repurpose the connect:amp indoors to work with a turntable and wired speakers.  Anyone have the perfect budget setup they recommend?

Hi, Just got a Google Home for Xmas and am trying to add my sonos speaker to it.  I’ve enabled the Google Assistant in the Sonos App however now when I go into either Google Home or Google Assistant app, each speaker is listed twice and I can’t seem to delete just one of them. Any one else experienced this before

Looking for feedback on everyone else’s experience with the responsiveness of their Google Assistant on Sonos devices. I got the Sonos One with Google assistant so I can use it with my other Google nest devices, but the GA on the Sonos, is terrible. Home routines can only be started on my actual Google devices and has terrible responsiveness to commands connecting to other devices such as Google chrome, glitchy Spotify commands, will activate YouTube when asking it to resume play on the TV after successfully “pausing” the TV. The GA on the Sonos is really more frustrating than it is useful. I’ve also discovered that you can’t start home routines on the GA Sonos device either. Should have gotten the Sonos without the Google assistant had I known how terrible it would be. 

Hi - I’m putting together a 2-channel audio setup featuring a turntable. I already have an older model Connect device. I’m wondering, if I wire like this:Turntable >preamp > Connect Analog In > Connect Analog Out > receiver > speakersWhen listening locally, will the signal be converted to digital at some point? Mainly, by going in and out of the Sonos Connect using the analog ports, will the signal remain analog all the way through for my local receiver?I realize that when streaming to another device it will be converted, but I’m looking for a way to keep the signal analog when listening locally.Thanks.

I’m replacing Beam with an Arc, can anyone confirm the HDMI cable supplied with Beam is the same as supplied with Arc ?Would save me the hassle of changing cable which is hidden behind wall, thanks. 

The Keyboard does not allow letter selection on right hand side.

Just purchased a Sonos Move. First day was able to power it up and connect to the WIFI system and it worked well. Now it appears that it will not power up and looks like it is not connected to the Sonos system.

I have a Denon AVR-X6400H which has the HEOS wireless streaming integration.  I would really like to wirelessly stream to my Sonos Move through one of the additional zones on the Denon.Is this is possible?

Hi,I have a Play:3, Play:1 and a One.  The other wo speakers set up fine and sound great, but the Play:3 won’t complete the Trueplay process due to excessive background noise.  There is no background noise, I have tried the online advice of removing the cover from both my iphone 8 and ipad, but both have the same problem.  I have tried deactivating bluetooth as well.  I have also tried placing the epaker in different rooms to retune.  All with no success.  The other two speakers worked fine with no problems with the set up.  

I tried to add Overcast to the Sonos app. Unfortunately I got the information that my username/pw unkown. After that I tried to login directly on oercast.fm, it works. Anybody an idea why I cannot add that service to Sonos?  

Hi,My Sonos/Google Assistant has suddenly switched from talking English to Dutch today. I can’t think what caused this except it happened around the time I factory reset my old phone.  Anyway, Sonos and Google is setup correctly on my new (Pixel) phone and all language settings I can see both on Google and Sonos account are set to English. I’ve tried relinking the Assistant on Sonos and it keeps defaulting to Dutch. I’m at a bit of a loss what to do here, any help would be appreciated. Thanks,Matt

I have Sonos playbar and added my Gaana account to stream the music. When I search songs or movie names, Sonos app doesn’t show any results but when I do the same search in Gaana app it display the results.It is very frustrating because Sonos playbar can be used with Sonos App if we are not connected to the TV and music search don’t work.Any suggestion on this or is this a know issue with Sonos APP

Hi all, I’m in the process of building an entertainment unit including an electric fireplace and a 65” TV. Originally I was planning on recessing the tv into the wall so that it would sit flush with the surface but as I’m now considering the Arc I think this might not look right as the Arc will need to be surface mounted and not recessed. Any thoughts/suggestions on the best way to approach this if I want to go ahead with the ARC? Should I just forgo the recessing of the TV or have others gone ahead with a similar setup? (Recessed TV with surface mounted Arc) Pictures would be appreciated!  Thanks in advance. 

Hi. I have just bought an Arc which is grouped with my Sub and 2 Ones. All connected to my Sony AG9. I use the Sonos system for movies and music most of the time. While watching tv (news, etc) I sometimes have music playing and would like to be able to get sound from my tv speakers. However, the sonos audio set up always overides the tv choice and I am unable to do either thing: I can’t have music playing on sonos and watch tv with sound and I can’t simply use my tv speakers. Is this normal? The Ag9 sound is more than enough to watch the news and I would like to be able to have music playing at the same time. The automatic overide makes no sense....

I have the sonos app on my phone and the volume control stays on my home page all the time and it is using my iPhone power. How can I turn it of thanks liz

Hello everyone,I'm desperately trying to connect my arc to my Freesat 4k box, which is made by Arris. Although this box has only just come onto the market, I don't think it has CEC implementation.I bought an Arcana because I want the best sound possible from the arc.Here's the problem: every time I try to use the setup app I run into a brick wall with the message, "CEC not connected", and there is no option to move on beyond that point.I could happily live without CEC, and I really want to hear the arc in action, so does anyone have any suggestions, (I would rather not connect using the optical adapter because that means losing sound quality).Thank you for your time,Dom.By the way, all cables are brand-new HDMI 2.1

My old reminders work perfectly speaking to me. All the new ones I make appear correctly in the Alexa app but just "bing" instead of talking. I suspect this is since I updated the Sonos version . I'm  loathe to reset up the device in case the working ones won't after I try and re jnstall. Any ideas.Cheers

Hi guys.When playing music via a play1,, if I also select the arc (with attached SLs as surrounds) I only get the music from the play1 and the arc.If I unpair the surrounds from the arc then I'll get music from the SLs.  Am I missing something  

Hi There,I have a pretty large Sonos network with about 10-12 speakers running from it, and using a Boost. All was well until recently. The boost is connected directly the a Sky Q router (I’m in the UK) and the settings have been unchanged for about 3 years. Used to run Sonos either from my iPhoneX, an iPad Pro, MacBook or iMac, all wirelessly. The boost is connected via ethernet and is the only unit to be connected directly. The Wifi is a 2.4GHZ/5GHZ network running on a Sky Q Mesh so only has one network name. I updated to S2 about 2 months ago when I added 2 further speakers. No problems at all until recently. Mid way through a playlist that was started from the iPhone the system just lost connectivity. All the speakers continued playing, but the phone control no longer worked.  Now I have no control from the iPhone, the iPad Pro, or the MacBook, but strangely the iMac still happily controls all the units as it should. I can check the system data using the app on the iMac, but to al

I often watch «Podcast» style youtube videos on my TV with ARC and I want to play the sound on all Sonos speakers. However it seems it uses direct connection when doing so rather than WIFI? Because a speaker (IKEA Symfonisk in this case) which is far from the ARC have big problems with the sound constantly skipping when doing so. All speakers have strong WIFI and no problems when using the App.Is there anything I can do to make this work better?

Hi! So I currently have a Sonos Surround set up for my tv in the living room, consisting of two One SLs, Arc, and a Sub, which are great.  But I was thinking that maybe it would be beneficial to purchase a single Play Five (pared with my Sub) to use strictly for music in that same room. Mind you I live in a one bedroom apartment In Charlotte, NC. It’s not a closet by any means. It’s an average size for an apartment in NC at the price I pay, which is a little over 1000. Is that practical? Does it make sense to have a Play 5 to use strictly for music playback while the surround system is dedicated to tv and movies? I would also like to hook a Play Five up to a CD Player in the near future via Line In. 

I am not getting any surround sound from my new Chromecast with Google TV (CCGTV).Its plugged in a Samsung TV. Sonos Beam connected via HDMI ARC.The CCGTV audio settings are set to Auto: Dolby Digital or Manual: Dolby Digital (tried both)The Samsung TV audio settings are Bitstream - PCM (Dolby Digital and DTS greyed out, not available)My TV is playing stereo 2.0 PCM only.The Sonos app only shows stereo 2.0 PCM.  My PS4 is in another HDMI input, set to Bitstream-Dolby Digital.The Samsung TV audio settings are Bitstream - Dolby (here Dolby is available)My Sonos is receving a Dolby 5.1 signal, the Sonos app shows Dolby Digital 5.1 from the PS4.So the TV can passthrough Dolby 5.1. Is the CCGTV not outputting the right format?Can someone assist me to find a solution?