Contributor I

Answered

BBC Radio now disappered 22.3.2021

9 replies
251 views

Hi Sonos. I have now lost access to all BBC radio stations. This is via tune inn and Sonos radio. It’s not fixed then with the bbc?

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James L.Answer

Retired Community Staff

Hi @Darrengg, thanks for reaching out.

BBC Radio stations are definitely still on Sonos Radio and TuneIn. If you have old favourites added to your My Sonos, you may still be looking at the old streams. Please go to Search → Stations → Search for BBC Radio and tell me if you see them show up. I can confirm for sure that I’m still able to play them on my system here in the UK through both Sonos Radio and TuneIn.

If you’re getting an error message or still having issues after that, please let me know exactly what you’re experiencing and with what station.

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James L.Answer

Retired Community Staff

Hi @Darrengg, thanks for reaching out.

BBC Radio stations are definitely still on Sonos Radio and TuneIn. If you have old favourites added to your My Sonos, you may still be looking at the old streams. Please go to Search → Stations → Search for BBC Radio and tell me if you see them show up. I can confirm for sure that I’m still able to play them on my system here in the UK through both Sonos Radio and TuneIn.

If you’re getting an error message or still having issues after that, please let me know exactly what you’re experiencing and with what station.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

John B

Strange. All fine here.

D

DarrenggAuthor

Contributor I

Ok. My fault. They are working. I was clicking on favourites stored. The streams have been a bit glitchy. Stopping and then press play again and states sever not found. That was on radio player. Has been doing the skip back a lot today. Listen to bbc radio 2

D

DarrenggAuthor

Contributor I

Stream went again and got below. Now back again.

James L.

Retired Community Staff

I think the error message is erroneous here. I’ve seen many, different errors show up for general connection issues before. Furthermore, I would recommend submitting a diagnostic as soon as you can and getting in touch with our customer care team who can take a deeper look into your system and find out where the issue is and what could be causing these messages. I’ve had Radio 2 on all afternoon without any issues, so I suspect it’s something local to your system.

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D

DarrenggAuthor

Contributor I

Hi James. I switched off my play 1 at the mains and seems a bit better. Reboot

106rallye

I think the error message is erroneous here.

This remark will go down in history ;-)

James L.

Retired Community Staff

Hi James. I switched off my play 1 at the mains and seems a bit better. Reboot

Good to hear. Let us know if you have any further issues.

I think the error message is erroneous here.

This remark will go down in history ;-)

Ha. Perhaps :sweat_smile:

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P

Philip D

Contributor I

Please don’t apologise Darrengg (‘my fault’). I’m having this problem too. It’s good to know I’m not alone and thanks for raising the issue. I think “old favourites” are the problem. I shall try refreshing the streams and return to this discussion if that doesn’t fix it.

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