Contributor II

Answered

move sound is suddenly very bad

Forum|Forum|5 years ago
April 1, 2021
6 replies
917 views

Dear since this evening, the sound of my sonos move is very bad. I did reset it but no change. Is there something I need to do to recover the great sound I had until yesterday. I have my move since less than a year.

thanks for your help

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Best answer by GuitarSuperstar

It’s probably time to contact Sonos Support: https://support.sonos.com/s/?language=en_US

Good luck!

G

GuitarSuperstar

Lead Maestro

Can you describe what it sounds like? What are you listening to and from what source? Does it make a difference if you are on Wi-Fi or Bluetooth mode?

"Receive with simplicity everything that happens to you." - Rashi

B

Bgi8Author

Contributor II

Thanks for your answer. I tried both modes wifi and Bluetooth and the result is exactly the same. I am listening via Deezer.

the sound is lacking clarity. It seems there are no trebles only bass / medium sound

G

GuitarSuperstar

Lead Maestro

Have you tested any other music or music services?

In Wi-Fi mode, turn on your microphone on top of the Move so it can perform Auto Trueplay tuning. Also try adjusting the treble higher in the EQ settings in the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi

B

Bgi8Author

Contributor II

I did a full reset of the move, no changes. In the EQ setting putting treble to 0 or max does not change anything . I tried to use Qobuz and got exactly the same sound.

microphone is turned on as well.

G

GuitarSuperstarAnswer

Lead Maestro

It’s probably time to contact Sonos Support: https://support.sonos.com/s/?language=en_US

Good luck!

"Receive with simplicity everything that happens to you." - Rashi

B

Bgi8Author

Contributor II

I guess so.

many thanks for your help :grinning:

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