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SkMusic
Contributor I
February 23, 2021
Answered

Youtube Music - "Unable to Browse Music"

I am a paid youtube music member, and own a SONOS lamp. I have been using SONOS with my youtube music, and it has been fine up until recently. Now when I got to my library I’m met with “Unable to browse music”. Please advise. 

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    Xander P
    Xander PAnswer
    Retired Sonos Staff
    March 1, 2021

    Hi everyone, thanks for raising this with the Sonos Community!

    I’ve not been able to reproduce this on my own system with YouTube Music, and it looks like you’ve done some troubleshooting steps already.

    Have there been any recent changes to the network? This can sometimes happen if mesh networks are in use, due to Double NAT - if you’re using a mesh network in conjunction with an ISP provided router, it may be worth either placing the mesh network in Bridge/AP mode, or the ISP router in to Modem Mode.

    Otherwise I’d recommend getting in touch with the Support Team via either live chat or phone call, as they have more tools available for investigation :)

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    19 replies

    GuitarSuperstar
    Lead Maestro
    February 23, 2021

    Try removing YouTube Music from your music services in the Sonos app and re-adding it.

    "Receive with simplicity everything that happens to you." - Rashi
    SkMusicAuthor
    Contributor I
    February 23, 2021

    Unfortunately it didn’t work!

      GuitarSuperstar
      Lead Maestro
      February 23, 2021

      Try these:

      • Reauthorize YouTube Music in the Sonos app
      • Reset the Sonos app under App Preferences and close and re-open the Sonos app
      • Restart your phone
      • Reboot your router
      "Receive with simplicity everything that happens to you." - Rashi
      SkMusicAuthor
      Contributor I
      February 23, 2021

      Nothing, I am unclear as to what to do. Did all of these things. 

        Famafrench
        Lyricist I
        February 28, 2021

        Similar situation, only up until 4-5 days ago this has been happening. Did all of the above + disconnected all my devices + changed DNS on my router as this had been suggested as a possible fix in the past. No change. My main issue is with not being able to pull my favorites playlist. Instead I now get the "unable to browse" message. Very annoying.

         

        Diagnostics #148409434 

          PK101
          Avid Contributor I
          February 28, 2021

          Guys same here and about to post a question…

          I had all my music uploaded in to Google Play and would listen to it via the Sony Bravia TV and my Sosos home entertainment system associated.

          Since all Google Play users were forced to move to You Tube Music about 2 months ago the service is less than worthless. None of my uploaded music is listed \ detected nothing plays.

          There is a similar company out there iBroacast but right now they don't have an App compatible with the Bravia….

          P

            Xander P
            Xander PAnswer
            Retired Sonos Staff
            March 1, 2021

            Hi everyone, thanks for raising this with the Sonos Community!

            I’ve not been able to reproduce this on my own system with YouTube Music, and it looks like you’ve done some troubleshooting steps already.

            Have there been any recent changes to the network? This can sometimes happen if mesh networks are in use, due to Double NAT - if you’re using a mesh network in conjunction with an ISP provided router, it may be worth either placing the mesh network in Bridge/AP mode, or the ISP router in to Modem Mode.

            Otherwise I’d recommend getting in touch with the Support Team via either live chat or phone call, as they have more tools available for investigation :)

            smcv3
            Lyricist I
            March 9, 2021

            Has anyone been able to solve this? I am having the same issue with my One SL & am also a paid YouTube Music subscriber.

              smcv3
              Lyricist I
              March 9, 2021

              Has anyone been able to solve this? I am having the same issue with my One SL & am also a paid YouTube Music subscriber.

              I can’t seem to edit my last post so I’m submitting another one.

              I spoke with Support (extremely helpful by the way) & it looks like the issue could be related to the size of the playlist. The one I’m receiving the error on is over 2,600 items, & the limit (imposed on the Google\YouTube Music side) is 999 items.

              For those experiencing the issue, is your playlist over that size? Mine was, but I’m not sure why it seemed to work fine until yesterday. Mine has been over 999 for a while.

                Famafrench
                Lyricist I
                March 11, 2021

                That could be one possible explanation: my "liked songs" playlist is in the 1900 songs range.

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