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ohempel
Contributor I
Feb 12, 2020 3:49 PM UTC
Answered

Tidal won't connect to Sonos speaker.

i can play tidal on my sonos play 1 from sonos app but not from tidal app because it won't connect

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    Answer
    Feb 13, 2020 4:47 PM UTC

    Hello @ohempel. Welcome to the community. I understand that you are unable to play TIDAL to Sonos from the Tidal application. Have you followed our article on how to direct control TIDAL, which can be found here.

     

    If you have already tried that, are you getting any error messages on the TIDAL application? 

     

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    11 replies

    Anonymous
    Answer
    Feb 13, 2020 4:47 PM UTC

    Hello @ohempel. Welcome to the community. I understand that you are unable to play TIDAL to Sonos from the Tidal application. Have you followed our article on how to direct control TIDAL, which can be found here.

     

    If you have already tried that, are you getting any error messages on the TIDAL application? 

     

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    lukaskovac
    Lyricist I
    Aug 23, 2020 5:49 PM UTC

    Hello,

    I have the dame problem. I can not control Sonos from TIDAL app. It works perfectly from Spotify, but not from TIDAL app. I have tried couple of times unlink the account from Sonos and connect it back. It worked then for 2 minutes and the the Sonos speaker from Tidal controll disappeared again(stil available in Spotify app). Sonos Five in stereo, diagnostic: 1179178873.

     

    Any ideas?

    thank you,

    Lukas , Prague, Czech Republic 

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    Jever1970
    Trending Lyricist I
    Sep 19, 2020 8:46 AM UTC

    Same problem here.

    Has worked before, maybe it's an S1 limitation, because my system is not updated to S2 yet, due to some incompatible devices.


    Which Sonos version do you use, S1 or S2?

     

    *Edit* Now it works again, no idea why… 😂

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    Simon B
    Simon B
    Retired Sonos Staff
    Sep 19, 2020 5:24 PM UTC

    Hi @Jever1970, thanks for reaching out. About your concern with Tidal, Is everything working fine already? Or are you still having issues with Tidal or any other music service?

    If you have other questions with your Sonos products, feel free to reach out.

    The Sonos community is always here to help.

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    Jever1970
    Trending Lyricist I
    Sep 20, 2020 2:12 PM UTC

    It was a short time it worked again, now my Sonos devices are again not visible directly in the Tidal app.
    Works fine on my Android smartphone but not on iOS?  IPad Pro (2nd gen), iPhone 11 Pro, both with iOS 14.

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    controlav
    controlav
    Lead Maestro
    Sep 21, 2020 1:06 PM UTC

    Check the “Local Network” permission for the app on ios14.

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    OneFineDay
    Contributor I
    Sep 21, 2020 2:25 PM UTC

    Same for me. Used to work but iOS 14 now no longer works

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    Jever1970
    Trending Lyricist I
    Sep 21, 2020 4:23 PM UTC

    Check the “Local Network” permission for the app on ios14.

    That toggle is set to “on”, for Tidal and Sonos, so should be okay...

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    rodrigoca
    Contributor I
    Sep 24, 2020 10:09 AM UTC

    Hi @Jever1970, thanks for reaching out. About your concern with Tidal, Is everything working fine already? Or are you still having issues with Tidal or any other music service?

    If you have other questions with your Sonos products, feel free to reach out.

    The Sonos community is always here to help.

    Hey , i have the same problem with the app , i can play music with Tidal app to Sonos five , i hope you can fix this problem .

    Its really freakout this situation , your sonos products have a very high cost , so i need a solution 

    Please contact me , send me a message , im very concern about this situation 

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    leecynthia
    Contributor I
    Nov 16, 2020 8:58 AM UTC

    Before to control Sonos on your controller, you need to add Tidal to Sonos first. Some people used the social account from Facebook or Twitter to sign up for Tidal. If you are one of them, please follow the steps below to link Sonos with your Tidal service:

    Step 1. Open the Sonos app on your device and choose "Music Source"

    Step 2. Click "Add Music Services". Then tap on "Tidal"

    Step 3. Tap "I already have an account" >"Next".

    Step 4. Type in your username and password of Tidal account, and then check "Next"> "Finish".

    Or you could try to play TIDAL music on Sonos without the TIDAL app. Just download and convert TIDAL to MP3 by using TunesKit Audio Capture. Then download your favorite tracks to your computer and stream them from Sonos music library through Sonos.

    Step 1. Click "Manage" >"Music Library Settings"

    Step 2. Hit "Add" button on a PC, or the "+" bar on a Mac.

    Step 3. Choose the target music folder and input your computer's password according to the on-screen instructions.

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