Portable speakers

i cannot seem to get the sonos to connect to the iphone on bluetooth.  i do not know what to do.

Can anyone help please my Roam has an orange light and I can’t turn it on, it’s been on charge for 24 hours and it’s only 6 mths old

Trying to update new “Move” to my existing system and Move update  is required but it continues to error out .  Help  ... this is a brand new product. 

Hi, this feels really straightforward but I've been trying over and over and it's driving me crackers.We have a play 1, been fine for years but recently we changed our broadband and it's stopped working.First none of our apps would work even when the speaker was plugged into the ethernet cable, I removed and reinstalled the app and managed to get it working through the ethernet. But I've tried repeatedly to get the WiFi set up on it and it just will not connect.I keep following the 'lets fix this' process but getting nothing.Any ideas?

My new Sonos Roam is experiencing constant drop out when grouped with my sound bar (sonos Ray with 2 sonos one) when watching TV mode,  no problem when listening to music mode.  All speakers are same position when watching movies or listening to music. All speakers and Tv are in the same room as router. it happened from day one since I bought the new  sonos Roam 3 days ago. can anyone suggest any solution. Thks

Got a new Sonos Move and can add it to house system no problem. Within 2-3 minutes of playback, it will no longer be available in the system screen and pop up a “Error 1001” when trying to change song/anything in the Sonos app despite still playing original track (using Spotify as the source). Have factory reset it + added it back into the system more than a dozen times, restarted our wifi/router, etc. Nothing works and it drops out/isn’t recognized within minutes. I just added a Sub Mini to our system the same day we got both and it’s had absolutely no issues. I also have a S1 Play5 gen 1 on our network for my office and am wondering if that’s throwing things off? It’s on a completely separate system, but is the only anomaly I can think of. Or the boost that the rest of the system is on?Setup:Move 6x Play1 (g1+g2) in various rooms/surround/stereo setups 1x Sub mini 1x beam 1x Play5 (g2) 1x boost 1x S1 Play5 (g1) on separate S1 system (3.5mm plug in only)TYIA for any and all help! This

I have 2 roams bought in usa 1 is located in uk home and other in spainish home the rest of my sonos i gen 1 ….My problem is the drop off is horrendous in both locations so is there an issue with the roam or is ther somthing i can do to stop it….also while im here i feel that after a short time if i paired roam to tv it resets and have to group every time again is there an answer

Stop working 24 hrs ago. There is an orange & green light flashing. Unable to shot it off. Unable to charge it. Bought it on 2021. 

Dear Support,I bought my Sonos Roam a few days ago, and it has been a huge disappointment.So far, I have only used it at home on wifi, but it regularly drops the connection after 1-2 hours, which can only be solved by rebooting and reconnecting. Tried the factory reset but the error persists.In addition, I have a Beam on LAN and a Symfonisk light on WI-Fi, they work relatively flawlessly.Any tips to troubleshoot the problem? Thanks,David

Hi maybe its me bur i have set up my roam on the home wifi - its listed on my sonos account etc  just been camping tried to connect to it nothing clicked on airplay from my phone does not see the device came home back on wifi and its appearing as a device but only on wifinot really a roam if you can not take it out and about..so what am i doing wrong - ive gone through the set process…    

Getting this error code, have tried troubleshooting as indicated, but still not able to update 

Roam is part of a System with our Sonos One SL speakers. We took Roam on vacation and, even though my phone (where my music is) was connected to the rental's WiFi, the Sonos App kept looking for the entire System. I could see the Roam but because the App couldn't connect to the One speakers, the Roam wouldn't play.How do I disconnect the Roam from the System before our next (rapidly approaching) vacation?

Keep getting this error code , have troubleshooted as indicated still not able to update 

My Move won’t switch on. It is sitting on its charging base OK, but when I turn the power on and off the orange light on the front comes on then fades out. Any ideas what the issue is ? Thanks in advance.

I`ve just bought my first Sonos speaker the Move but i`m getting random bad poping and crackling listening to Spotify via bluetooth. I`ve had many other brand bluetooth speakers and never experienced this. It`s not electrical interference as I tried it again today in the middle of an empty field. Any idead of the cause of this or should I send it back to exchange for another. I`ve had it less than a week.😐

Just bought a Move, going through the set up it tells me an update is required. Update keeps failing and I get error code 1013 suggesting I move the Move closer to the internet hub. They are sat right next to each other, couldn’t get any closer and yet I still get the error?

The recent price drops on some Sonos products tempted me to buy 2 Move in Lunar White. I just cannot be happier that I can use these outdoors through wifi and play stereo music! What is unfortunate and seems to have been a topic discussed (and closed) is using the Move in a stereo pair through bluetooth. That of course would be wonderful if and when we do take them where wifi is not available. The question I have is it possible for a firmware update to enable this function? If it cannot be done then there is no point of futher inquiry, but if it can be at least it would provide some hope that Sonos can address the issue. As the current product, and the revised one apparently not far off, gain popularity and sales support an effort by Sonos a firmware update would be justifiable (if again it is even posisble). 

I’m having issues setting Roam up, fresh out of the box.It asks for a system update but then fails citing Error 1013.I have looked at apps on other devices - nothing is trying to update. I have checked Firewall and there is no issue. I’ve tried with the device closer and further away from the router, but no joy. I have reset the speaker (hold 5 seconds, wait 10). I have rebooted the router. I have restarted my phone. I have tried reinstalling the app on my phone (android). I tried updating through laptop (mac).Does anyone have any other ideas? I’m at loose end here.Thanks.

Can I use two Roams from my phone for a stereo experience?

They are not pairing by blutooth. Any idea how to fix it?Sonos move and Soundburger AT-SB2022.

HI,  I have purchased a Pro-ject T1SB to add to my sonos system. I should have brought the BT version with Bluetooth built in. I then purchased a 1Mii ML201 bluetooth transmitter to connnect between the turntable and roam. I have set up the roam for WiFi to allow me to add the rest of my sonos set up. My question is that I can’t get the Ml201 to connect with Roam Bluetooth. Has anyone managed to do this and if so how?  Many thanks in advance. Gareth

Hello,I’ve had my Roam for over a year and it has been acting up for the last couple of months. It’s now at the point where it’s sitting on the charger but there are no lights on and I can’t reset it. 

Picked up Move from there store yesterday. Downloaded Sonos app and a) created and Sonos account and b) updated speakers software via app.  Them tried to register/add my Move my account bur it failed multiple times. What happens:registering starts ok and speaker plays the pin-code tune then app instructs to push the button behind the speaker app says, that adding/registering product to my account but then it always fails What should I try in order to get registration done?

Hello:  I currently have two Play 1s hooked up in stereo pair using the Sonos S2 app on wifi.  I’m considering purchasing the Sonos Move and I have 3 questions.  Can I add the Move to the same Play 1 group I have in the app? Can I also set it up as a seperate speaker (by itself)?    When at home, I plan on using the Move in a different room in the house than where I have the Play 1 pair.  Can I just leave in on the charger all the time so not to cycle the battery?  When I take it with me away from the house I can just take it off the charging base and using in on bluetooth from the phone. Thanks!Dave in Florida        

Sorry to start I’m not that technical- can get by but nothing more!I seem to keep losing the Move and Roam from my App. Has only just started happening. I have a BT router with a playbar connected via Ethernet. All of the non portable items show up fine without issue.I also have a BT disc in the front of the house to ensure coverage. Is there anything obvious I’m missing? But it not takes multiple attempts to open and close the app, or I have to try and find the products - which involves turning them off and sometimes the router - hardly user friendly for portable speakers!  Any suggestions much appreciated