Yes, an other gripe as the Sonos Roam issues seem to be endless; This not only is related to Wifi, Even Bluetooth has instability issues, the music stops playing briefly every 5 to 20 minutes or so, sometimes sooner or sometimes later, but whatever it is, this is driving me nuts, enough to say that, indeed, it’s a very unrreliable product.
Please, I mean… Please, I’m supplicating you to stop telling me that it’s either a network problem or an issue with my phone: First of all, I bought this pricey speaker without expecting that I should have to become a technician to use it properly and find out why it stops playing randomly or fails to play whenever I want to listen to music, I’m not a technissian to solve network problems, and you should consider it in these 10 months of exasperation that I’ve had with this speaker and no, a simple network reboot doesn’t make any difference, no idea why it keeps being recommended here in this forum as nothing seems to work.
Second: as my title says, Bluetoot is unstable, the music keeps pausing every 5 to 20 minutes or so. Before you tell me that it’s a network problem or an issue with my phone, yes: I’ve tried it outside my network and the music stops entirely, resulting on big periods of silence, and having to reconnect it to get it going again, beyond obnoxious, I’ve got 2 replacement units, and it still happens. Now, before telling me that it’s an issue with my phone, I had an UE Wonderboom2 Bluetooth speaker and that one never, absolutely, never made a single audio interruption, turning my shower times into a party and my relaxing times into something pritty nice, you must say that the Wonderboom2 is a simple Bluetooth player and the Roam a network speaker that also offers Bluetooth; there is not an excuse, the Roam for its price should work pretty stable and entirely errors free, so, don’t you even come out that I have a Bluetooth issue with my phone, the problem is the Sonos Roam that has an unstable software and can’t handled properly a Bluetooth signal.
Sonos, when you will fix this annoying Bluetooth issue and make it stable and entirely errors free? Sonos support is very unhelpful, you don’t know how much I struggled to get my second replacement, and they don’t even take responsibility over faulty products, blaming us as users and our networks, in stead of accepting that there is a fault with the Bluetooth connection and fix it, (same for Wifi)
If there isn’t a fix soon or if Tech Support keeps being unhelpful as always, I’m going a return my Roam to never buy it again, and buy another Wonderboom2 speaker.
I’ve had enough with this paperweight
