Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to it
Oh and the App is useless BTW bit will keep product if can Bluetooth it !
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Bruce,
Thank you for that. To clarify, it's the Sonos app crashing. I tried both your suggestions, but no luck. Next I'll take your suggestion to call them.
The behavior is:
Launch app
Add product, it finds Roam
It displays a window saying Setting up Roam, then crashes
As far as I can tell, I can't use it as a Bluetooth speaker with other audio apps on my phone until I clear this step of adding it to a Sonos system.
Agreed, it won’t function as a Bluetooth device until it’s been set up as a Sonos device. I’ll be interested to hear what CS has to say.
As a guess, I’d be saying a VPN or other port blocking software, but it’s hard to tell remotely.
Thank you again Bruce. I called customer support today (finally at a place with stable Wi-Fi and cell service)… the wait was short, the agent was knowledgeable and walked me through the setup steps successfully and I’m listening to music over Bluetooth as I write this. Relieved I won’t be carrying a brick for 2 months, and happy to have exactly what I intended to have when I chose the Roam for this trip and later home use. Without your support I might have tossed it into a river in frustration - I appreciate you.
Norton
Delighted the issue was able to be resolved!
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