Bluetooth on Roam

Hi. I’m a bit unclear.  Do you have one router, with a repeater / extender that creates a second network?  Or do you have two routers, and a third device (extender / repeater) that is part of one of those two networks?  Essentially, are there two or three devices?

Hi John and thanks for getting back to me

I have the modem and the router in my living room, the modem is a circular device with a LED on the top and Ethernet ports, and this is the one I’ve worked with, the modem that is the square with an Antenna, and the repeater in the guests building. I don’t know the models of these network devices, I need someone in my home  who can take a look at them, as well as changing the wireless channels and yes, the SSIDs are different too     

It's quite hard to help with such  vague information. Surely the "repeater" has the make and model on it?

Do you know if the repeater is in bridge mode, also known as access point mode?

Which SSIDs have you entered into Sonos?

Most devices do have a make and model number (and other pieces of information) printed on a label on the bottom of the device. No need to find the documentation, just flip it over for a moment. 

I got my Meander before 2 day and I set it up and could play it on both Wifi and Bluetooth. I was all the while having the chance to grasps with it and I some way or another figured out how to lose the Bluetoth functionallity. I figured out how to reconnect to wifi yet from that point forward I can not set it up for Bluetooth. I'm squeezing the button on the back however the main light that seems is the white one which is either steady or glimmering. The orange light shows up at the base as well.

Any thoughts how I can figure this out please? PS When it works it sounds magnificent

your recommendation will highly appreciated. Thank you

https://support.sonos.com/s/article/4989?language=en_US

Thank You 

I think you described it very well. great <3

I set up my Roam on my home system on WiFi and verified it worked as a WiFi speaker in a group,  and as a Bluetooth speaker.   

Then,  I broke my phone,  and had to get a new one,  just as I left town for 2 months.   I bought this Roam to be my Bluetooth speaker on this trip.   

My new phone didn’t connect to the bluetooth…   I went to a place with Wifi,  and started a new system in the Sonos App,   factory reset the Roam,  and tried to add it as a speaker in the app.    The app sees it,  and tries to add it,  but crashes every time.   

Any thoughts on what I need to do?   

Thanks!

That’s odd. Once it’s set up, the Roam should be able to be connected to by any compatible Bluetooth device. Not just the single device that set it up originally. 

What app crashes? When using Bluetooth, you shouldn’t be using the Sonos app, but any other music app. 

Although you say you’ve done so, I’d be tempted to try another factory reset. If any app is crashing, it seems as though the factory reset didn’t ‘take’. I’d also be tempted to delete the Sonos app, and download a fresh one from the Apple or Google stores, on the offhand chance that it has become corrupt.

Finally, I’d really be tempted to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.