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GaryBix
Contributor I
April 21, 2021

Bluetooth on Roam

Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to it

Oh and the App is useless BTW bit will keep product if can Bluetooth it !

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nortonewart
Lyricist II
July 2, 2023

Bruce, 

 

Thank you for that.   To clarify, it's the Sonos app crashing.   I tried both your suggestions, but no luck.  Next I'll take your suggestion to call them.   

 

The behavior is:

 

Launch app

Add product, it finds Roam

It displays a window saying Setting up Roam, then crashes 

As far as I can tell, I can't use it as a Bluetooth speaker with other audio apps on my phone until I clear this step of adding it to a Sonos system.   

    Airgetlam
    Airgetlam
    July 3, 2023

    Agreed, it won’t function as a Bluetooth device until it’s been set up as a Sonos device. I’ll be interested to hear what CS has to say. 

    As a guess, I’d be saying a VPN or other port blocking software, but it’s hard to tell remotely. 

    Bruce
    nortonewart
    Lyricist II
    July 7, 2023

    Thank you again  Bruce.   I called customer support today (finally at a place with stable Wi-Fi and cell service)…   the wait was short,  the agent was knowledgeable and walked me through the setup steps successfully and I’m listening to music over Bluetooth as I write this.    Relieved I won’t be carrying a brick for 2 months,   and happy to have exactly what I intended to have when I chose the Roam for this trip and later home use.    Without your support I might have tossed it into a river in frustration - I appreciate you.   

    Norton

      Airgetlam
      Airgetlam
      July 7, 2023

      Delighted the issue was able to be resolved!

      Bruce
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