Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 932 Topics
  • 5,472 Replies

932 Topics

B
bensagContributor I
asked in Portable speakers

Impossible to setup Roam on iPhone

I am not able to complete setup of my Roam on my iPhone. When it says “Make sure light flashes green and white, then press the Play button”, I do press the button (duh) but nothing happens. I used to have it setup on this phone I believe, but now for some reason I cannot set it up again (WiFi change?).Anyway I tried:Reset app Reset Roam …By resetting the Roam, it would appear in auto setup, but I’m stuck at “press the button” step with no help.It’s an incredibly frustrating setup experience, with such a price tag, Sonos should do much better. I’ve spent more than one hour already, wth.My Roam is rendered USELESS. Incredible. For such price tag I may just stick to Apple products, no frustration whatsoever NEVER.Very clown product if you ask me. 

3
B
1 month ago
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DewdropContributor I
posted in Portable speakers

Roam power button

Can we alert Sonos through this facility to the extremely poor design of the Roam’s power button. Really difficult to turn on and off. Far too streamlined. Looks good but encourages violent response!

4
O
1 month ago
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MProdorContributor I
asked in Portable speakers

Unable to save Roam to group

I have two Sonos Plays and a Roam. I can group the Sonos plays  together, but not the Roam. All are visible in my system and selectable in the Grouping option, but when I try to save the group (either with all devices together or just the Roam), I receive the following error: “Unable to save group. Try again later”. I have tried later, much later, and much much later to no avail.

16
M
1 month ago
N
NMaqContributor I
posted in Portable speakers

Sonos Move : connection with Bluetooth turntable MARLEY + Sonos Five

 Hello,Do you know if it is possible to connect a Sonos Move with it? :> A Bluetooth turntable (brand: MARLEY)> Pair with a Sonos Play:5 (2nd generation) Are there any constraints? Thank you, Moderator edit: changed Five gen 1 to Play:5 gen 2 for accuracy

11
SarahN
1 month ago
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OliverMpContributor I
posted in Portable speakers

sonos move red light

I have a Sonos Move. It seems sick! The top touch controls don't work, and the Bluetooth wireless button doesn't work. It says it's charged the lights flash white, and I get an ora ge which turns to green but I can't turn on Bluetooth to reconnect to the system. Then after a while I get a red light. Nothing changed on my system, location, router etc.... this seems to have come out of the blue!!!Can anybody help?? Please

3
O
1 month ago
J
jaisantiagoContributor I
asked in Portable speakers

Sonos Move won't connect to existing Network

My Sonos MOVE has been connected to my network for 3years… then all of a sudden (for whatever reason) last week it disappears from my network. I have SEVERAL Sonos products and each of them have all been (and are still) connected w/no issues. I’ll add that I’m able to Bluetooth to the device just perfectly fine.Going thru the setup - Sonos app sees the MOVE, goes thru the motions as if it’s going to add it back to the network only to end in an error of “There was a problem connecting your Sonos Move”.I’ve completed all of the recommended troubleshooting steps of unplugging my router, etc… and I’m stuck in this loop of ultimately ending back at the same error msg.Attempts at a factory reset have not gotten me back to a flashing green light.  Am open to suggestions at this point.Thanks!

7
J
1 month ago
J
Jimmy07Contributor I
posted in Portable speakers

Sonos Move Bluetooth codec

There are different types of Bluetooth codec supported by different devices.In layman’s term and as far as you may be concerned, Bluetooth codec has to do with audio-delay (lip-sync latency).In case you ever want to know if your Sonos Move is compatible with another device in terms of Bluetooth codec, then you should know it is SBC codec. SBC codec maybe the codec with the highest audio-delay. A tip that I can share with you to minimize this delay is to use a Bluetooth transmitter that is connected via optical cable.

1
Sotiris C.
1 month ago
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SlipmuzikContributor I
asked in Portable speakers

sonos roam going OFF alone

Hello for 3 days my sonos roam lowers the sound alone when listening music on Spotify  then goes off on its own when the battery is full? I tried to reset it, the problem comes back.. Anyone else has this trouble ? Thanks you 

2
A
2 months ago
J
johnvphippsContributor I
posted in Portable speakers

Where are the new and improved products from sonos?

When I purchased my first sonos products they were considered “state-of-the-art” stuff.  But they seem to have stopped developing and improving.  Sonos is not even mentioned in this Engadget article.  Maybe they could give us the ability to use headphones with the system.https://www.engadget.com/best-portable-bluetooth-speakers-133004551.html

3
AjTrek1
2 months ago
E
EoinByrneContributor I
posted in Portable speakers

Can I use the Sonos Roam as a bluetooth wireless connection from Samsung TV to symfonisk lamps?

I'm looking to use my symfonisk lamps as TV speakers. Can I use a sonos roam as my wireless connection from the tvs Bluetooth and group the roam and symfonisk lamps together. Would this work?

9
E
2 months ago
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DanFazContributor I
asked in Portable speakers

Roam is stuck on Factory Reset lights

Hi, my music just started cutting out after a few seconds recently so I thought I'd start from scratch.. I attempted a factory reset but the device is now stuck on the orange and white flashing led.. does anybody have a solution for this?

2
D
2 months ago
T
TravellingContributor I
asked in Portable speakers

sonos Roam won’t connect to be set up with hotel wifi

I bought Roam whilst travelling but having difficulty setting it up with the hotel wifi and my phone. It keeps timing out whilst trying to set up. Any suggestions? 

6
Stanley_4
2 months ago
A
Alice07Contributor III
asked in Portable speakers

Sonos Roam

I have asked to the support if Sonos roam can be continuosly used while connected to a power source.They say it is not recomended: charge it, disconnect it from power and then use.Does anyone understand why ?I think it is normal to use it connected whether it is not necessary to move it. 

4
buzz
2 months ago
S
sonosamasTrending Lyricist I
posted in Portable speakers

Long-Press Play to Power On and Group

FEATURE REQUESTIt would be cool if you could long-press the play/pause button on the Roam to turn it on, and then automatically group it with existing playback in another room.I often strap my Roam to me and walk around the house with it grouped to another room. I have to turn it on, wait for it to wifi, then group it to the other room. It would be nice to automatically wake/power it with the same long-press action that places it in a group.The Roam takes some time to power up, so it might not be an instant response. However, I think it would cut out a step in my workflow (maybe other users too?...) if Play/Pause also served as a POWER ON button when long-pressed.Maybe an audible chime on the long-press from sleep/standby/off will indicate that the speaker acknowledges my request and is working on it.Totally a first-world problem. But something I would like to have.Any thoughts?...

4
S
2 months ago
J
jakeljContributor I
asked in Portable speakers

Roam disconnected from system while on a work trip and I can't use the bluetooth

Hello Everyone,I recently went on an extended work trip and wanted to bring my roam to listen to in the hotel. The bluetooth worked at first but after a week or so, it acts as though it has been completely forgotten by my home system and I can no longer use the bluetooth because it is acting like it has never been set up before.I tried making a local network on my laptop with the same WIFI network name and password as my home system but the app then wants me to reconfigure all of my devices to the new local WIFI network I made which obviously can’t happen since I am not at home.Additionally, I have tried adding the roam to the local network but when sonos checks for updates to the app, it gives me an Error 1001.Any help will be appreciated as I will not be home for at least 2 months and would like to have a decent speaker to listen to. Thank you!-Jake

1
Jamie A
2 months ago
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MichaelHarkerContributor I
asked in Portable speakers

ROAM - solid orange light, no resets work

I have a non-functioning Roam. When placed on charging base, or charged by USB, there is a solid orange light for 10-15 seconds which then disappears.I’ve tried the holding of the power button for 15 seconds thing a number of times, on and off the USB and the charging base.The Sonos app recognises its disappeared but can’t find it again. No tones indicating being turned off or on again have been apparent. Rest of system functional. I can’t be certain, but it may have been left off the stand long enough to drain the battery. I’ve left it for long periods on the charging base, and also by USB-C. No joy!

1
Jamie A
2 months ago
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chizwizContributor II
asked in Portable speakers

demonic backwords voices suddenly playing out of Move?!

My Move, out of nowhere, started playing these mixed voices, like a records playing backwords.  My wife was so creeped out, she wants to throw every Sonos we have in the whole house in the trash and might them on fire.   It is super creepy.  Seriously.  WTF is going on.  She paused it, then unpaused to make the video, but these sounds started in the bathroom while we were watching TV in the bedroom. Here is a YouTube short I made of it, cause I can't post a video here, only pictures. https://youtube.com/shorts/OJ-869INwEs?feature=share      

1
bockersjv
2 months ago
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B1355Contributor I
asked in Portable speakers

Roam playing music but app says it's powered off

HelloI have a problem with my roamWhen i turn it on and press play it connects to the last radio station, so it usese the wifi but when i try to access the setings from the sonos app it just sees it ppwer off.What can i do pls?Already tryed the 12 swconds reset and did nothing.

2
B
2 months ago
S
SudoPotatoContributor I
asked in Portable speakers

Feature request: Automatically connect to last device

Hi!I own a Roam SL, which I am generally very happy with - except for one detail.Unaware of the Sonos ecosystem concept, I bought it because I needed a new bluetooth speaker, and it had good reviews and a good size for what I needed it for.Unlike any other bluetooth speaker I have/had, the Roam does not automatically attempt to connect to the last device it was connected to when powered on; my JBL Go (which died) did it, JBL Go 2 (also dead, replaced by the Roam) did it and my Yamaha THR10-II does it, and it is such a convenient feature.As covered in this forum post, this has been requested before.So, it would be wonderful if the Roam could do this as well. Cheers!

5
C
2 months ago
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ShaunKeenContributor I
posted in Portable speakers

Roam Won't Connect to new WiFi

Moved to a new WiFi Router, and my Sonos Roam won’t play nice with it. I’ve tried to set it up about four times, each time cycling through the setup/troubleshooting options (Make sure the network matches my device, check the password, reboot the Roam, reboot the router, etc.), and occasionally rebooting my device (iPhone), and it’s still not working. The Wifi comes with 2.4Ghz and 5Ghzs options - The Roam only sees the latter, and even when my device’s WiFi settings are is switched to that one, it’s still not having it. I’m very tired - Any help is appreciated!!

3
Ken_Griffiths
2 months ago
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DrAmAtIcFi5hContributor I
asked in Portable speakers

Will adding a Sonos Roam make it work?

I have an all Wi-Fi setup for my TV and want to connect the same setup temporarily to my projector but It only has one HDMI port and doesn’t have AirPlay audio support, however it does have Bluetooth support.So therefore my question is;Will adding a Sonos Roam to the setup allow me to make my current setup work with my TV as normal whilst also adding the option of Bluetooth connectivity to my projector?

1
jgatie
2 months ago
N
NetzfischerContributor I
asked in Portable speakers

Roam factory defaults after power off

My Sonos Roam has severe configuration issues. When it shuts down, not standby, and I wait for couple hours, it is back in factory defaults, green LED and needs to be linked again.This happened before occasionaly once a month, now it happens daily. I have good wifi coverage, client steering disabled, and IP address fixed. Nothing helps.The most anoying point is that almost every time I want to use bluetooth it has lost the config snd I must go back to the home network to couple again. Total useless device when on vacation.Is there a way I can avoid losing the config or is it just broken?Cheers

1
Ken_Griffiths
2 months ago
J
jltreidaContributor I
asked in Portable speakers

Sonos Move Connecting at Different Location

We have sonos one at our home.  We also have sonos one and a move at out lake house which is about an hour away.Both systems are connected to wifi.  The wifi names and passwords are the same at both houses, but are two different networks.While at our home, the move at the lake has been randomly connecting.  I can see it connected on the spotify app, but there is no option to turn it off in the sonos app - I can only see the sonos speakers available at our home.  I turn it off through the spotify app, but it constantly reconnects.I know the music is turning on and off through the move at the lake house because our cameras are catching it.  How can I turn off the move from our house?Thanks!  

2
J
2 months ago
S
smikecContributor I
asked in Portable speakers

does ROAM SL support USB4 PD?

Sorry if this has been asked before and I missed it in my search I tried connecting my ROAM SL to charge through my PC computer USB4 port.I am getting the “not charging properly” notificationI understand that USB4 supports well over the specified 10W Does the ROAM SL support USB Power Delivery (USB4 PD)? Thanks to anyone who has tried and had success? S

2
S
2 months ago
R
RobbamanContributor I
asked in Portable speakers

Sonos Roam stuck in sleep or turned off

I have a Sonos Roam but it’s constantly giving us trouble. Right now I can see it in the app, but it says it’s in “Sleep Mode”, while when I press the play-button on the device itself it just starts playing.What’s more, when I hold the power button on the Roam for a few seconds, the light will turn off and in the app it’ll change to “Turned Off”. Clearly there’s some level of communication between the Roam, the servers and the app, but when I turn the roam back on, it’ll keep saying it’s turned off.That is, until I short-press the power button on the device, at which point it’ll change to “Sleep mode”. I can’t get it to become active in the app so I can control it.Anyone able to shed light on what else I can try to get this thing to work again?

5
Corry P
2 months ago
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