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Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,713 Topics
  • 8,319 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1713 Topics
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MauricienContributor I
asked in Portable speakers
pave tactile

Le pavé tactile ne réagit plus ainsi que les boutons à l arrière il est donc lmpossible de réinitialiser l appareil Que dois je faire  Moderator Note - Translation by Google:The touchpad no longer reacts as well as the buttons on the back so it is impossible to reset the device What should I do

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M
2 months ago
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FredLM91Contributor I
asked in Portable speakers
impossible to set up google assistant on my new Sonos Roam 2

My sonos roam 1 failed to work and support sent me a new model as replacement.i was first glad to see that new device was a sonos roam 2, but I quickly switched to disappointment as for no reason (?) sonos roam 2 is unable to work with Google Assistant…I was not advised of this at any point… and this is a huge pain for me as all my Domotic devices work with GA. How will you fix this, please?cannot stay like this.

2023
106rallye
2 months ago
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Z RUNContributor I
asked in Portable speakers
AirPlay: Connection to "Roam" unable

Bonjour, For several days, it has been impossible to connect to my Roam speakers in AirPlayThe messages I have are:AirPlay Connection to "Roam G" impossible. This speaker is configured so that people who share this house can access it. To listen to the audio content of this Mac on these speakers, change the setting of the "Home" app to allow "People connected to the same network" Yet my settings in the "Home" app on all my devices (AppleTV, iPhone, iPad) are of course: "People connected to the same network" I restarted all my devices, I changed the settings in the "Home" app by doing several tests, nothing works My devices are up to date with the latest Apple and Sonos software versions. Thank you for your help in advance

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Z
2 months ago
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GMichaelContributor I
asked in Portable speakers
set up

Got a new router.

392
buzz
2 months ago
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ZrfrankeContributor I
posted in Portable speakers
stereo pairing Roam

Roam not working as stereo pair.

293
AjTrek1
2 months ago
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GrumpyRoamContributor I
asked in Portable speakers
Roam no Sound

My Roam for no reason just stopped working.   I have screwed with it for hours and finally just reset everything back to factory.It still does not work.  I listens and says it is playing music but it does not.   I have never had so much trouble in years with a piece of electronics. (not the first trouble with this).I may just keep taking them back to Costco instead of trying to make them work.I have found that just leaving it for a few days magically makes it work but not this time.  Sonos has problems.

493
Airgetlam
2 months ago
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Midwestlc93Contributor I
asked in Portable speakers
sonos move update wifi not working

I have a Sonos Move and Move 2. I moved wifi and am looking to set them up as a system on the new wifi. I open the system settings in the app and select “update network”. I follow all the steps and everything seems to work. I click done and none of my products are connected and it asks if I’d like to update the network. This is like Groundhog Day and horribly frustrating so any help would be great

461
Sotiris C.
2 months ago
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JakedogContributor I
asked in Portable speakers
Sonos Move wont connect now

Can’t get Sonos Move to connect. Just blinking orange and white. Won’t go to green. 

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UKMedia
2 months ago
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john connettContributor I
asked in Portable speakers
Why won't my Roam 2 connect to Mikrotik (RouterOS 7.16 Stable) WiFi?

My Roam died and was replaced by a Roam 2. Thanks, Sonos!No problem setting up the Roam back in January 2023. However, I have yet to set up the replacement Roam 2 despite numerous attempts. Asks for my WiFi password then fails to connect. SSID and password are correct.Might be an issue with mDNS?What does the App and Roam 2 expect to be provided by the WiFi network?The App seems to be issuing: Standard query 0x0005 PTR _sonos._tcp.local, "QM" question but not receiving a reply …Note that I only have the single Roam 2 and an Android mobile to run the App. No access to Apple devices or wired Sonos devices.

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J
2 months ago
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nigelbarraContributor I
posted in Portable speakers
you guessed it... another solid orange light sonos roam defective disposable speaker 2 years old

There are several posts on here about exactly the same thing - all misteriously ticked as ‘answered’ by the admins, yet like the others who posted, I have tried absolutely every recommendation suggested and nothing works. The only sign of life is an orange light when plugged in to charge via USB-C. and yes, I have left it over an hour charging, and yes, with a 15w charger, and yes, i have pressed the power button for 5 seconds, 10 seconds, 30 seconds and yes, i have combined that with pressing the play/pause button. But like others, I still have a speaker that is only 2 years old which is now a defective brick. I bought the speaker directly from Sonos so I am not holding my hopes up at getting anything other than a 30% off voucher, which quite frankly doesn’t cut it for a problem that seems to be widespread. Suggestions welcome! 

1715
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2 months ago
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il gattoAvid Contributor I
asked in Portable speakers
Adattatore cavo ottico

È possibile usare adattatore cavo ottico per collegare Move2 al tv Samsung del 2024  Moderator edit:Google Translate-You can use optical cable adapter to connect Move2 to 2024 Samsung TV

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Airgetlam
2 months ago
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Brushot95Contributor I
asked in Portable speakers
Marley Stirr it up Wireless to Sonos Roam

I bough a roam because of the Bluetooth connectivity but I can seem to connect the roam to the turn table when I press the pair on both ends it doesn’t seem to connect what am I doing wrong ??

125616
T
2 months ago
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GrantWilsonContributor I
asked in Portable speakers
Roam not playing

My Sonos Roam appears its connected and playing with the little volume thingys moving like the other 3 speakers, however there is no sound coming out. I have reset the Roam. Same problem. Every now and then it will start playing but when I try it again the next day it wont play.  Also somtimes if I turn off some other speakers the Roam will play. If I switch back it stops playing. I am using an Asus mesh wifi system.Any suggestions welcome. 

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2 months ago
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DanjC 1Contributor I
asked in Portable speakers
Roam Battery Level

When connected to the Roam via Bluetooth, how can you see what the battery % level is? Before this terrible update you could use the Sonos app, but now it won’t connect to the Roam unless there is a WiFi connection. Even then, I can’t see the battery % level. Any advice welcome. 

3716
controlav
2 months ago
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jeffpp1965Contributor I
posted in Portable speakers
Move gen 1

I have been shipped 3 Move refurbished units in a row that will not power on.   No lights whatsoever.  Anyone else experiencing this or have a solution?  I’ve plugged them in for 24 hours and still nothing.

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J
2 months ago
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mikepoe77Contributor I
asked in Portable speakers
Sonos Move disfunctional

I went camping and used my move for it’s awesome portability and bluetooth ability.  Upon return, not only could i not reconnect it to my home network, i’ve had to delete accounts, hard reset my move and ray, and i’m not only unable to get them to work-- but i have zero bluetooth capability on my move.  I don’t know if i pushed a secret sequence of buttons on the back, but it’s kaput. I can’t get my network back and can’t even use bluetooth.  help, please.

1165
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2 months ago
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TitoM3rcadoContributor I
posted in Portable speakers
Sonos Move 2 no carga 0%

Tengo hace un mes el MOVE 2 y de un día a otro dejó de cargar tanto en su base de carga, como con el cable USB-C. Ciertamente en la aplicación aparece que está cargando, pero queda en 0% la batería. ¿A alguien le ha pasado?Agradecido de sus comentarios. Moderator Edit: Google Translate- I've had the MOVE 2 for a month and from one day to the next it stopped charging both in its charging base and with the USB-C cable. Certainly in the application it appears that it is charging, but the battery remains at 0%. Has it happened to anyone?Grateful for your comments.

200
T
2 months ago
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TatuadoToroContributor I
asked in Portable speakers
Roam 2 Does Not Power Off

I purchased a new Roam 2 last week; connected it at home and it worked fine.  Brought it with me to Berlin, connected it in my hotel and worked fine for several hours.  Returned later in the evening and now there is a steady orange blinking light.  The Roam 2 is not on the system I set up and can’t be located.  I have tried to do a factory reset, but it will not turn off.  I've held the power on/off button for 5, 7, 30 and more than 60 seconds.  It still blinks orange.  It’s disconnected from any power.  Still blinks orange.  Cannot fathom how to turn iii off,  it doesn’t play, responds to no other attempt with any buttons.  It just blinks.  Slowly mocking me.  Using Sonos branded charger/usb connector.  What gives?  Very disappointing as looks like no music for rest of this 3 week trip.  ANY IDEAS????

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Corry P
2 months ago
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ForrestChromatic Producer I
asked in Portable speakers
Sonos Move Nework Issues, Music Cuts In/Out When Switching Songs Manually

(There are a few topics on this issue that aren’t terribly old, but they have been closed for further commenting)I have several Sonos One speakers, one Sonos Move. they are all operating on WiFi.  The router, a Netgear Orbi RBR850, which is 10-15 feet away, at the most, from the speakers.When streaming music, for example from Spotify, if I manually change the channel or the song, the Sonos Move will go quiet or a bit, eventually it comes back.From the past comments, I can see there is some underlying problem -- I have heard people mention various routers as being the issue, which I cast doubt on, simply due to the variety of routers mentioned, and in particular mine can cover 5000 sq ft.A possible clue is that sometimes the other speakers will briefly demonstrate the same behavior, that is the Sonos One speakers -- but they seem to recover more quickly.   Predominantly it’s the Sonos Move that has problems.I have MacOS Monterey 12.x (up to date) and the Sonos controller is up to date b

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F
2 months ago
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DiggydogContributor I
asked in Portable speakers
starting to use the sonos roam out of the box

Does the device need a period to charge before using? 

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melvimbe
2 months ago
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daniele.mgrContributor I
posted in Portable speakers
Move stop working (again)

I bought a Sonos Move due to add it to my system and having a portable speaker.After a good job period it stop to working and Sonos replace it with a refurbished one.Now also the second move stop working.if I attached it to the power the orange led blink for a couple of minutes than it turn off.I tried everything but it is impossible to turn on the speaker…Any help?

334
D
2 months ago
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Gsp96Contributor I
asked in Portable speakers
roam plug melted

My roam started has melted at the back charge plug which has fallen apart now , it’s only just over a year old is this going to be warranted or will I have to go to consumer rights ?

343
almazri
2 months ago
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davePerry53Contributor I
posted in Portable speakers
Sonos Move speakers

I have 2 move speakers. I can get only one connected to wi-fi. I am able to get both connected with Bluetooth.  I would like to accomplish a stereo pair, but have limited skills when it comes to wi-fi.  

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J
2 months ago
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Alf MContributor I
asked in Portable speakers
connecting Move

Move is connected to my system, but comes up as «not registrerd, I push Register, it acknowledges that it is connected, but still comes up as « not registrered» ???

70
A
3 months ago
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DoroCHContributor I
asked in Portable speakers
Add product to system in a new Wlan

I moved in a new flat with new Wlan. Sonos Roam 2 set up is ok with Wlan. Can‘t find the product in „set up“ and can not add the Roam to my system. Who can help?

200
D
3 months ago
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