Contributor I

Connect my 2 Roam to S2 app

7 replies
144 views

I tried multiple times now to connect my 2 seperate Roams to the S2 app but cannot see them in the app. I have reinstalled factory settings on both. I have eloaded/re-installed the S2 app. I have pressed the power button as described in the support but nothing works. Pls support!

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A

avalynn11

Lyricist II

ugh same thing happened to me last week—here’s what actually worked:

i put both roams on my kitchen counter, killed the s2 app completely, restarted my phone, opened the app again, and added them one at a time while standing literally 2 feet from my router.

both popped up in under 20 seconds and have been perfect since.

close distance + fresh phone = magic. try it, you’ll be golden 🙌

C

Connect my 2 Roams to S2 appAuthor

Contributor I

Now I spent ca 2hrs doing all...reinstalling factory settings, reinstalling the app, rebooted my mobile and router, placed myself just by the router, restarted the 2 Roams….and nothing helps.

Amazingly poor and I am super frustrated with Sonos fantastically poor performance. I will not buy more Sonos products and strongly advise my friends to look elsewhere unless I get some support fast. Welcome to help me.

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nik9669a

Senior Virtuoso

Now I spent ca 2hrs doing all...reinstalling factory settings, reinstalling the app, rebooted my mobile and router, placed myself just by the router, restarted the 2 Roams….and nothing helps.

Amazingly poor and I am super frustrated with Sonos fantastically poor performance. I will not buy more Sonos products and strongly advise my friends to look elsewhere unless I get some support fast. Welcome to help me.

This is a user community, not Sonos Support. You should find their contact number for your region on the Sonos website.

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Connect my 2 Roams to S2 appAuthor

Contributor I

Message is relevant for the community, or does Sonos want to keep bad feedback away from the Community?

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Connect my 2 Roams to S2 appAuthor

Contributor I

And pls note I chatted and read all there is on the “support”, thus my message her

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nik9669a

Senior Virtuoso

My sincere apologies. I was trying to be helpful, including the suggestion for you to phone Sonos Support (which I think you have still not done).

Good luck resolving matters.

buzz

Grand Maestro

Here in the Community we don’t have access to system internal details. Phone support has system access. Note that Factory Reset deletes diagnostic data that phone support could have used to identify the issue.

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