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Get help with your Sonos Roam, and Sonos Move

  • 1,717 Topics
  • 8,332 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1717 Topics
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Nicole VContributor I
posted in Portable speakers
Sonos roam dead after not quite 2 years of use

My sonos roam just stopped in the middle of a song. It was on the charging base. Thought it was the base that was not working properly so I ordered a usb cable. I let the sonos charge long enough but was not able to turn it on after many attempts using the technician’s recommendations. I was offered a rebate on a new Sonos as long as I return the system no charge. However, since I am very disappointed in my purchase, I am not eager to buy another Sonos! This company was recommended to me by a friend, but I do not think they live up  to expectations, mine anyway. 

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S
1 year ago
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tonyhenderson766Contributor I
asked in Portable speakers
Sonos Move Charger melted

Has anyone experienced the plastic around the pin melting on the Sonos Move charger. I am now unable to charge the speaker. 

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1 year ago
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punchtownparryContributor I
posted in Portable speakers
A Sub in the form factor of a Move

SONOS should make a sub in the form factor of a move so you can move it around and pair with other speakers when you want a room to have some more bass  Would be good to also be able to pair with two other moves for playing music outside etc 

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buzz
1 year ago
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JidanielContributor I
asked in Portable speakers
move bluetooth stereo pairing

Both move’s connected to iPhone bluetooth, but only one plays. How do I stereo pair the two moves?

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Ken_Griffiths
1 year ago
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Chris4SwissContributor I
asked in Portable speakers
move doesnt switch on

I used my Sonos on my trip to Italy. I Charge it with my HP latop charger. However now it doesnt turn on anymore. When plugged in - first the White light flashes twice and then the for Red lights of the battery Status turn on.Any Suggestion or hint?  

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1 year ago
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eloibltContributor I
asked in Portable speakers
Sonos Roam random hiccups on Bluetooth

Hi,I bought the Sonos Roam SL recently, and use it with bluetooth. But every 2/3 songs, like 6/7 minutes, the music suddenly stop playing for like a second, then restarts. And it repeats every time, it’s not a random non reproductible issue.I’ve already resetted it, my app and my software is up to date.Can you help me ? Thanks a lot

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K
1 year ago
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BourbonManContributor I
asked in Portable speakers
Sonos Roam beeps same time every day - no alarms set

Hello - My Sonos Roam beeps (sounds like a voice assistant turning on), every day at 730 AM.  when i go to the Sonos 2 app, and look at alarms in the main settings, nothing is set there. how do i get the unit to stop this with out unplugging

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Airgetlam
1 year ago
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iloveszaContributor I
asked in Portable speakers
i cant add a new network

i have a sonos roam and i got a new network so i needed to connect it to the new one..button it keeps saying theres no speaker around and to turn my sonos on and it literally is on. bluetooth works but i want it to just work normally like

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Ken_Griffiths
1 year ago
A
Anonymous
asked in Portable speakers
Roam SL - Bluetooth and Equalizer Questions

You read things on the internet and don’t know whether they are true. I read in a review that you need the Sonos app to manage even the basic Bluetooth functions. So, question 1: Can I connect to Sonos Roam SL from a BT enabled device that cannot load the Sonos app? (I have a couple of portable music players which use a proprietary operating system and cannot load apps.) Does the Sonos Roam SL remember equaliser settings across devices? (That is, if I adjust the equaliser using a Sonos app on my Android phone or Windows computer, will those settings still be present when I connect to one of the players referred to in 1.)Thank you.Clive

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A
1 year ago
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BrozgalContributor I
asked in Portable speakers
Sonos Roam purchased in US, won't connect to WiFi network in Rome, Italy

I have a Sonos Roam, purchased in the US, which worked fine there.Currently living in Rome (no puns intended here) and have not been able to get the product to connect to any home WiFi network. Have gone through all the troubleshooting. Not sure if there is some fundamental difference in network settings between US and Italy (would be strange?)Am considering having my Sonos Beam shipped to Italy as part of a move, but don’t want to bother if these products just can’t be configured for Italian wifi networks. Any suggestions would be appreciated.

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D
1 year ago
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fish6243rdContributor I
asked in Portable speakers
roam won't turn off

one of my sonos roams dropped on the floor last night about 3 feet.since then it seems to play so far but will not power off via the power buttom.i guess if plays no problem, right??

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1 year ago
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Nomad805Contributor I
asked in Portable speakers
Sonos Roam via Solar Charging

I want to put a roam under the overhang on my front porch and charge via a solar panel similar to my ring camera. I’m live in Santa Barbara (home of Sonos!) so weather isn't that much a factor but my 2 questions are: Would the solar panel (2-5W) charge the roam? I wouldn’t be using it a lot but didnt know if it needs to be a certain watt size to take a charge.  can the roam remain “on” so i dont have to turn it on each time similar to my move or other sonos products. 

2552
Stanley_4
1 year ago
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GuitarSuperstarLead Maestro
posted in Portable speakers
Sonos Move 2 Coming in September

From The Verge:https://www.theverge.com/2023/8/2/23817225/sonos-move-2-speaker-features-specs-price

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SarahN
1 year ago
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Richie CContributor I
asked in Portable speakers
Sonos Roam pretty much dead - how to resuss?

Sonos Roam suddenly seems dead. Tried a reboot but light above Sonos logo does not appear. If hold back button orange light comes on for a while but then goes off. Can't do much else. Any ideas?

13563
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1 year ago
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mopaintTrending Lyricist I
asked in Portable speakers
Using Sonos speakers for a PA system at a meeting with microphone

I have two Sonos Roam speakers can I use a wifi or bluetooth microphone and set them up as a PA for a meeting?

27263
M
1 year ago
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bluegoldContributor I
asked in Portable speakers
battery drain

Roam battery drains even with device off! is that normal?

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1 year ago
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austin_johnAvid Contributor I
asked in Portable speakers
Roam often resets to zero volume

Hi - that’s the problem.  Listening to roam and it/they go to zero volume randomly.  Makes them unusable.Controlling using iOS, sometimes through Sonos app, sometimes using another app (Apple Music, Spotify, etc). Happens on BT and on networked system.  So the problem is constant across all connectivity and across apps. Any help appreciated!

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Airgetlam
1 year ago
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gruserContributor I
asked in Portable speakers
Roam on Dual Band Router

Hi, I had an existing setup of Sonos One and Sonos 5 Gen2 that worked fine prior to buying a Roam & Roam SL (paired in stereo). The Roams are connected to my router (Fritzbox 7530) on 5Ghz band and the older speakers on 2.4Ghz band. The ssid for the two bands is the same. Google assistant fails on the Roam (setup fine on the Sonos One) and when I turn on the Roams, the One and 5 disappear from the Sonos app. Spotify can still see all speakers in this instance though.Are these known issues?Thanks in advance.

2011
Ken_Griffiths
1 year ago
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gazalooContributor I
asked in Portable speakers
Roam reverts to previous network

Hoping this will help some others overcome this funky software.I set up a pair of Roam devices on network A.I then needed to change them to network B.I hard reset both Roam devices and connected them successfully to network B.Less than 30s later, they disconnected from network B and reconnected themselves to network A.Solution:go to System > Network > Manage Networks > click network A > Remove restart your phone (to make sure Sonos app is not running!) reset your device follow the procedure to add a new device and you should be good to go

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1 year ago
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bensagContributor I
asked in Portable speakers
Impossible to setup Roam on iPhone

I am not able to complete setup of my Roam on my iPhone. When it says “Make sure light flashes green and white, then press the Play button”, I do press the button (duh) but nothing happens. I used to have it setup on this phone I believe, but now for some reason I cannot set it up again (WiFi change?).Anyway I tried:Reset app Reset Roam …By resetting the Roam, it would appear in auto setup, but I’m stuck at “press the button” step with no help.It’s an incredibly frustrating setup experience, with such a price tag, Sonos should do much better. I’ve spent more than one hour already, wth.My Roam is rendered USELESS. Incredible. For such price tag I may just stick to Apple products, no frustration whatsoever NEVER.Very clown product if you ask me. 

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1 year ago
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MProdorContributor I
asked in Portable speakers
Unable to save Roam to group

I have two Sonos Plays and a Roam. I can group the Sonos plays  together, but not the Roam. All are visible in my system and selectable in the Grouping option, but when I try to save the group (either with all devices together or just the Roam), I receive the following error: “Unable to save group. Try again later”. I have tried later, much later, and much much later to no avail.

51316
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1 year ago
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OliverMpContributor I
posted in Portable speakers
sonos move red light

I have a Sonos Move. It seems sick! The top touch controls don't work, and the Bluetooth wireless button doesn't work. It says it's charged the lights flash white, and I get an ora ge which turns to green but I can't turn on Bluetooth to reconnect to the system. Then after a while I get a red light. Nothing changed on my system, location, router etc.... this seems to have come out of the blue!!!Can anybody help?? Please

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1 year ago
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jaisantiagoContributor I
asked in Portable speakers
Sonos Move won't connect to existing Network

My Sonos MOVE has been connected to my network for 3years… then all of a sudden (for whatever reason) last week it disappears from my network. I have SEVERAL Sonos products and each of them have all been (and are still) connected w/no issues. I’ll add that I’m able to Bluetooth to the device just perfectly fine.Going thru the setup - Sonos app sees the MOVE, goes thru the motions as if it’s going to add it back to the network only to end in an error of “There was a problem connecting your Sonos Move”.I’ve completed all of the recommended troubleshooting steps of unplugging my router, etc… and I’m stuck in this loop of ultimately ending back at the same error msg.Attempts at a factory reset have not gotten me back to a flashing green light.  Am open to suggestions at this point.Thanks!

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1 year ago
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NMaqContributor II
posted in Portable speakers
Sonos Move : connection with Bluetooth turntable MARLEY + Sonos Five

 Hello,Do you know if it is possible to connect a Sonos Move with it? :> A Bluetooth turntable (brand: MARLEY)> Pair with a Sonos Play:5 (2nd generation) Are there any constraints? Thank you, Moderator edit: changed Five gen 1 to Play:5 gen 2 for accuracy

25911
SarahN
1 year ago
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Jimmy07Contributor I
posted in Portable speakers
Sonos Move Bluetooth codec

There are different types of Bluetooth codec supported by different devices.In layman’s term and as far as you may be concerned, Bluetooth codec has to do with audio-delay (lip-sync latency).In case you ever want to know if your Sonos Move is compatible with another device in terms of Bluetooth codec, then you should know it is SBC codec. SBC codec maybe the codec with the highest audio-delay. A tip that I can share with you to minimize this delay is to use a Bluetooth transmitter that is connected via optical cable.

2551
Sotiris C.
1 year ago
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