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sonos move 2 charging issues

  • 9 March 2024
  • 1 reply
  • 108 views

Brand new Sonos move 2 won’t charge regardless any type of power input. I tried resetting it and the battery remains at 13%. Is this a common hardware or software defect of the move 2 or did I get a dud?

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Best answer by AjTrek1 9 March 2024, 22:21

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Userlevel 7

Hi

Don’t recall any such issue as yours being reported for a new Move. I suggest you return it. Others might suggest running a diagnostic and recording the reference ID in your next post. Afterwards call Sonos Tech support to discuss the findings. That’s your choice. Personally, I’d return it…pronto!!!