sonos move 2 charging issues

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Brand new Sonos move 2 won’t charge regardless any type of power input. I tried resetting it and the battery remains at 13%. Is this a common hardware or software defect of the move 2 or did I get a dud?

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AjTrek1Answer

Hi

Don’t recall any such issue as yours being reported for a new Move. I suggest you return it. Others might suggest running a diagnostic and recording the reference ID in your next post. Afterwards call Sonos Tech support to discuss the findings. That’s your choice. Personally, I’d return it…pronto!!!

Together Everyone Achieves More = T.E.A.M.

AjTrek1Answer

Hi

Don’t recall any such issue as yours being reported for a new Move. I suggest you return it. Others might suggest running a diagnostic and recording the reference ID in your next post. Afterwards call Sonos Tech support to discuss the findings. That’s your choice. Personally, I’d return it…pronto!!!

Together Everyone Achieves More = T.E.A.M.

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