Listening Culture

Why is Sonos still out in Silverlake, Los Angeles? I am not able to access the system at all, I’ve unplugged and rebooted several times, it’s been days. System is totally down.  I’m seriously considering getting rid of all my Sonos products. Never had this kind of trouble before. Been a loyal customer for well over ten years. 

It’s impossible to get any answer on my refund. Sonos received all 5 speakers on Oct 8th and till now no reply on multiple emails I have sent out. Calling is a joke. They route to me all these different places and when I finally reach tech support since they are the only one that can transfer me to level 3 support and they keep telling me to call back in 30 min. cuz they are busy or on one is there. Extremely disappointed with sonos and will never purchase them again. They owe me $1,200 and I am not getting anywhere. Any suggestion on what I need to do?

It has been over a week and a half since I’ve been able to use my Sonos system.  I contacted them immediately.  70 & 60 minute wait times over the phone.  No help from the chat bot.  The community is just a bunch of other folks like me that are screwed.  Where is the customer support???FYI, Your case number is: ********For whatever that is worth. Moderator edit: recorded and removed case number - identifying information

 Some Sonos Playlists are missing the header cover art.  The ones that have this issue are the ones where the firsts tracks in the Sonos Playlist are from my local library.  

Does Sonos have a customer service dept that will visit your home?

I own 14 Sonos devices and my system is “not found”. Nothing works!  I have spent weeks trying to find a fix including 2.5 hours with Sonos customer support, who “escalated” my issue to level 2 which took another 2 weeks for an appointment, and then basically said it’s a “network” problem, not a Sonos problem which is total BS! My network people, said, it is NOT a network issue.  I have had Sonos in my same home for 15+ years and it’s worked just fine. So now what? I’ve even tried fact resetting and re-connecting two speakers.  It worked great for about 10 minutes…. Then the app could not find the system.  The only way to turn the speakers off was to “unplug” them!! Am I the only one in this boat?  I’m open to suggestions/solutions. 

Thank you, to the developers at Sonos for taking what used to be a relaxing past time, listening to music and making it a frustrating stress fest.  In the five months since the crap app dropped Sonos has become a nightmare. I have alarms that I can’t control! Have to unplug the speaker because my schedule changed! Promises have been made and they have not been kept.  It is the end of October and these items are still missing. With the queue, I cannot save a queue. I cannot open the queue and have it take me to the song that is playing. I cannot turn on repeat and hit back button to go to the end of the queue. I have zombie queues, music is playing but I can’t control the speaker because it can’t connect to the speaker.  I have a turntable, I could connect it to Sonos. Not doing it! Nice to be able to listen to music. Yes, I have to get up to turn over album, have to keep album clean to avoid skips but, it responds when I drop the needle or turn the volume dial. 

I have the latest release recently installed. Now about 5% of my music terminates 20 seconds prior to the end of the file and I get 20 seconds of silence prior to the next song queing up. Is this another known bug?

Has to be the most useless error message ever written.  Sonos system is now unusable and Sonos don’t seem to care.

Thank you, to the developers at Sonos for taking what used to be a relaxing past time, listening to music and making it a frustrating stress fest.  In the five months since the crap app dropped Sonos has become a nightmare. I have alarms that I can’t control! Have to unplug the speaker because my schedule changed! Promises have been made and they have not been kept.  It is the end of October and these items are still missing. With the queue, I cannot save a queue. I cannot open the queue and have it take me to the song that is playing. I cannot turn on repeat and hit back button to go to the end of the queue. I have zombie queues, music is playing but I can’t control the speaker because it can’t connect to the speaker.  I have a turntable, I could connect it to Sonos. Not doing it! Nice to be able to listen to music. Yes, I have to get up to turn over album, have to keep album clean to avoid skips but, it responds when I drop the needle or turn the volume dial. 

What a shame that there is a lack of moderation of this site and it is now littered with spam

Can I return my Sonos system and receive a full refund Reasons, numerous phone calls with no good outcomes,  always blaming Routers,  phones, Pads, Boosters and the list goes on.Amazing no problems till they introduced the new App, check out how many pages on the Sonos system who have issues 

This community Sonos page has become a joke with all the spam posts….page after page..I stopped at page 30…

Watching old reviews praise Sonos for their app and user experience really hits hard now. Such a shame what this “new” Sonos team has done. It’s like their tender egos were affected by the great work done by the people that came before them. Instead of maintaining and improving something that was already great they are trying to stick out to their managers as something “new and improved”. Just like the people responsible for deleting all the old and awesome YouTube content from the channel. Darko Audio on the Five  

I think the back and forth between records/sonos/bluetooth for the wrensilva console is problematic in connecting multiple different Sonos equipments. I’m taking it off my Sonos for use with Bluetooth only. It seems to be the culprit in kicking off Sonos when you have multiple stations. I don’t think the system is capable of dealing with complexity of a unit that is sometimes connected via Sonos, sometimes connected via Bluetooth..  an expensive, not useful upgrade to a unit that would be better served via cheap Bluetooth connection.  Ultimately way more trouble than it’s worth.. they should avoid collaboration if architecture isn’t created with the proper ontology.  Would love if a wrensilva expert could correct the issue. Quite a few hours in and don’t see me recommending the unit to anyone.. picturing bros with beards talking about how cool it would be and not willing to put in the effort to make it work.. enjoy your ipas, know you’ve wasted a bunch of peoples time

 Why is this Community so easily hijacked?

I have multiple Sonos speakers that I have owned for at least 6-8 years (multiple Play 1’s, a Play 3, a  Beam). Originally the app was so simple to use, which is what an app should be for playing content over your speakers. Over the last year, the software updates have turned this simple and easy to use system into a complete disaster. The new software is really confusing and difficult to use. It’s like the tail is now wagging the dog (e.g. the tail is the software and the dog is/are the speakers).It like the folks running Sonos seem to think they are a software company and NOT a speaker company. This isn’t Tesla.I’m currently putting up with the frustration the software is causing, because I’ m so invested in the Sonos ecosystem. Something has to change!

So annoying my system went down. Sonos app says to go restart and add sonos products back. Hear chime and press button. What F**king button? Each one of the Sonos has multiple buttons. Then if you hit the wrong one you have to start over. And I have to do this for each one of my Sonos products. Just have to vent how sucky this is!!!

I am sure I can’t be the only one who is so frustrated by the new App. From connection issues between different systems, to multiple clicks to simply play music. Seriously guys - who created your latest app? It has gone backwards significantly. I have used Sonos for years and up until now would have recommended it. In its current state I would not.

Are these being delivered by snails?   Got a free Move Bag with my Costco order and its telling me estimated ship date is 3/28/2025.  Why is it taking 7 months to get a bag?????

It’s beyond time that this guy is fired. Are they waiting to become the new Blackberry ?I will not buy any product untill het get’s kicked out !He insulted us all with his being brave … 

I had four Sonos Connect Amps that were eligible for the 30% upgrade credit. These credits have been viewable from my account. Over the past few years, I have been replacing them with Amps from resellers other than Sonos with the intention of accumulating those credits for a larger purchase, such as the Sonos Arc Ultra. Today, I attempted to purchase the Arc Ultra through my account and discovered that all 4 previously activated, 30% upgrade credits had been removed. Upon contacting support regarding this issue, they informed me that the devices must be actively registered on my account for upgrade eligibility. As an alternative, they suggested utilizing one of the available 15% offers from my current 18-zone system. This is despite their own website still claiming in faq the following - “Can I resell, gift, or donate my product after activating orusing my upgrade credit? Yes. The next registered owner will not beeligible for the Sonos Upgrade Program.”It’s been a tough summer & fa