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How can Sonos treat customers this way?

  • November 23, 2024
  • 11 replies
  • 127 views
A

Not my intention to troll- just a very frustrated former customer-I have spent hours with customer service on fixing my Gen 1 speakers and no mention of the S1 app or anything to that nature.  So for those who responded kindly, thank you.  

 

 

I cannot believe the audacity of this company to completely screw over its Gen 1 customers.  Just give us the old app back and keep the “updated” one for new products.  What a horrible model you have for your customers who were with you from the beginning! Corporate at its best ( puke!) 

T
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11 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • November 23, 2024

I don't understand, the S1 controller is still available for all older and some newer Sonos.

The S2 app, for newer Sonos went away replaced with the latest one that is having issues. 

Airgetlam
E
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  • EbayYellow
  • Collaborator II
  • November 23, 2024

Because they already have your money and acquiring new customers ensures the c-suite gets their bonus. 

T
J
  • John B
  • November 23, 2024

Welcome to the forum, loyal customer who was there from the.start but joined today to bring us his thoughts. 

The S1 app hasn't been 'upgraded '. 

The only thing.worse than a troll is an incompetent troll. 

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  • EbayYellow
  • Collaborator II
  • November 23, 2024

OP didn’t mention s1 app in their post. 

J
  • John B
  • November 23, 2024

OP didn’t mention s1 app in their post. 

But they did mention “Gen 1 customer”, which has no meaning. The original post has been edited since ​@Stanley_4 and I replied and I cannot recall what was there originally and what was not.

Airgetlam
J
  • John B
  • November 23, 2024

Not my intention to troll- just a very frustrated former customer-I have spent hours with customer service on fixing my Gen 1 speakers and no mention of the S1 app or anything to that nature.  So for those who responded kindly, thank you.  

 

 

I cannot believe the audacity of this company to completely screw over its Gen 1 customers.  Just give us the old app back and keep the “updated” one for new products.  What a horrible model you have for your customers who were with you from the beginning! Corporate at its best ( puke!) 

What terrible customer service, spending hours trying to fix your (unspecified) difficulties.

What are “gen 1 speakers”? 

 

Airgetlam
Stanley_4
  • Stanley_4
  • Lead Maestro
  • November 23, 2024

No but did mention Gen 1.

That may not have come across as what they ment (gear like ZonePlayers, gen 1 Play 5s) but just older but not the oldest gear.

Sonos does confuse folks with their naming schemes.

Airgetlam
J
  • John B
  • November 23, 2024

No but did mention Gen 1.

That may not have come across as what they ment (gear like ZonePlayers, gen 1 Play 5s) but just older but not the oldest gear.

Sonos does confuse folks with their naming schemes.

And threads can become confusing when the original post is heavily edited.

Airgetlam
E
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  • EbayYellow
  • Collaborator II
  • November 23, 2024

OP didn’t mention s1 app in their post. 

But they did mention “Gen 1 customer”, which has no meaning. The original post has been edited since ​@Stanley_4 and I replied and I cannot recall what was there originally and what was not.

Not being clear with their wording in a post is not against forum rules even if you find it deeply offensive. but wouldn’t calling OP a troll, sorry an incompetent troll be against the forums rules on insults? 

IMO it’s clear that op is talking about the old s2 app vs the new POS app if you read and comprehend the entirety of their post but obvs ymmdv. 

J
  • John B
  • November 23, 2024

OP didn’t mention s1 app in their post. 

But they did mention “Gen 1 customer”, which has no meaning. The original post has been edited since ​@Stanley_4 and I replied and I cannot recall what was there originally and what was not.

Not being clear with their wording in a post is not against forum rules even if you find it deeply offensive. but wouldn’t calling OP a troll, sorry an incompetent troll be against the forums rules on insults? 

IMO it’s clear that op is talking about the old s2 app vs the new POS app if you read and comprehend the entirety of their post but obvs ymmdv. 

You are reading the heavily amended original post.  The troll is having fun. “For those who responded  kindly”?  How can that be in the original post?  And only two people had replied when that bit appeared, neither of them kindly.

You can participate in this game if you wish, but I won’t.

Airgetlam
Stanley_4
  • Stanley_4
  • Lead Maestro
  • November 23, 2024

Shame the forum  software lacks any decent flagging of edited posts.

Also basic features like "ignore user"  would be useful. 

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