Home theater

Every one facing the same terrible customer service from the support center ? Waited 48 minutes to get connected and they said hello and could hear so many people talking in the background, then went on mute and dropped off the call in few seconds ! All that waiting is waste .. trying to call back and now waiting time is 40 minutes ..  my arc won’t connect to surrounds and subs .. tuning doesn’t work, diagnostics doesn’t work, literally most of the app doesn’t work..  been in this situation for months and finally thought of calling customer care and it’s so frustrating !  anyone got fix from customer support or just need to wait got app fix in next few years ? 

Seit einigen Tagen spielt Sonos das Radio zeitversetzt ab, d. h. das Radio sendet Nachrichten ca. 4-5 Min. später. Das irritiert natürlich. Was kann ich tun? Moderator Note - Translation by Google:For a few days now, Sonos has been playing the radio with a time delay, i.e. h. the radio broadcasts news approx. 4-5 minutes later. This is of course irritating. What can I do?

I plan to mount my new Arc above a gas fire place without a mantle. Does anyone have experience with this? I realize that the mantle would help disipate heat. What is the distance reccomended between the Arc and the top of the fireplace?

Hi everyone, My Sonos investment is 2 X Play 5 gen 2, 4 X Era 100, 1 X Sub gen 2, 1 Beam (not sure gen 1 or 2) and one Move 1.Just moving into new place an looking to get some advice re. setting up for surround sound. TV will be wall mounted LG Oled 77” with Dobly Atmos. Room is 5.6m metres X 5.8 metres and good acoustics.Considering what I have already, what would be my best option? Am happy to utilise current Sonos gear elsewherea round the house if none of it is suitable.Can buy more gear if needed. Thanks in advance.

Hello everyone, I just got gifted a Beolab 8 (Bang and Olufsen) and plan to buy a Sonos multirom system.I would liek to use the beolab 8 for the TV and connect it to the Sonos multi room system.I have two questions, please be kind my technical knowledge in sound system is limited : How do I connect the beolab 8 to Sonos ? From my understanding, to connect an other loudspeaker to the Sonos system I need to connect it to the Sonos port device using RCA cables. What I don’t manage to understand if this is the only right method and if beolab 8 has an RCA input (input or output I’m not sure what’s the right one) How do I connect the beolab to a TV ? I’m not sure but seems like I need to connect a beoconnect core device to the TV using HDMI ARC cable and then either connect beolab 8 to the beoconnect core with a cable or using wifi if the beoconnect core is connected to a wiza device.  Please connerct me if any of my sta

Why does the Home Theatre configuration keep dropping my 2 (L/R) sonos One speakers and the sub?

Not sure what happened but it take way to long to finally Develop a connection with Bluetooth to my home system been a couple years. It has never been this difficult. Are usually try to connect to Apple Music on my phone.anyone else experience issues like this?

When streaming music at advanced volume levels the output level drops in sympathy with sibilant sounds, similar to severe compression. The effect isn't apparent on any other Sonos speaker in my system.

I am trying to connect my sky glass remote to my gen 1 sonos beam. The beam is connect via the admin arc socket. I have two ones and a sub connected as well. How do I get the beam to recognise the sky remote? Currently using a One for All remote for the volume which is frustrating. 

I am looking for someone I can chat with who has a great deal of experience with Sonos speaker placement in 2 rooms; 2 separate houses. TV Room (TV viewing)Small room 10’ x 14’ Living Room (Music listening)L shaped room Products we have:1 ARC2 Sonos Ones2 Era 3001 SubHappy to pay someone for their time.

Hallo allemaal, Een tijdje geleden is mijn sonos one sl kapot gegaan. Deze was maar 5 jaar oud wat ik vrij jong vond maar goed ik beschouw het als pech. Ik heb toen een nieuwe sonos era 100 aangeschaft zodat mijn systeem van een sonos one sl en een beam weer surround te maken. Alleen nu probeer ik deze weer bij mij systeem te voegen alleen ik krijg deze boxen voor geen mogelijkheid bij elkaar. Kan het zo zijn dat de era 100 niet te combineren valt mijn beam en one?Zo ja. Is het dan de bedoeling dat ik elke box weer moet resetten naar fabrieksinstelling of moet ik het in de app omgooien?  Groetjes bauke Moderator Note - Translation by Google:Hello everyone, My Sonos One SL broke down a while ago. This one was only 5 years old, which I thought was quite young, but I consider it bad luck. I then purchased a new Sonos Era 100 so that my system could be conv

Dear Sonos team,i noticed this aspect with soundbar Arc: in music or films, every now you have to exceed half the volume to hear well and i have to increase the volume up to 60/70. If i set it to 20 for example, you can hear very little and it is too low. I believe that it’s essential to improve this aspect correcting the volume scale. Is this improvement expected in future updates?Thank you and good work.

Hi all!Before this big update, when TruePlay was activated, Surround speaker distance and Sub phase control got automatically grayed out, as they were set by TruePlay.Yet, after this update, even though with TruePlay is activated, Surround speaker distance and Sub phase control are also available, which seems to defeat the purpose of having TruePlay activated.Is this still to be fixed? Did anything changed regarding this, and from now on it is supposed to have these settings available?Hope I can get some faeecback, specially from the Sonos staff.

Hi, I just purchased a used Sonos Sub gen1 to connect with my system. My system can find the the sub but says an update is required. OK so I start the update process and it has now been going on for 3 hours with 25% still not done !! What's going on here ? I already have a Sonos Sub gen 1 in my system connected to player working perfect. why's is this new “old” sub so hard to add/update ?  

Hello Everyone,I am an avid fan of Sonos since beginning thanks to my father but now I'm getting real frustrated over a matter. I have TCL 43c645 tv that I bought last year and just bought Sonos Beam (Gen 2) with my first paycheck after university.Tv recognizes Sonos when I do the setup via app and connect to an Arc HDMI with no problems but there is simply no sound.I have factory reset the soundbar, plugged everything off from the TV (the Nintendo Switch, PS5 etc.) tried to do it again only with Sonos connected to TV. No result.I have checked the CEC and also approved it so that should also be fine.I am running out of options and this is simply very sad for me as I am losing my trust in Sonos :'(P.S. The initial setup with the app to my phone was already a nightmare but that's something else, that one got fixed :)Funny enough I have no problems playing music from the Sonos app (Spotify) to my Beam Gen 2 Soundbar.

I have a first generation Beam. Can I use either 2 Play 1 speakers with the Beam or 2 Sonos one speakers? I presume that I cannot mix them. 

I have setup a surround with Arc, Sub, and a pair of Play:1.    This is connected to the TV via HDMI to the TV eARC HDMI port.   The TV is a LG Nano99 65 inch 8K NanoCell TV (Model: 65NANO996NA.AEK) My problem is that the rear pair of Play:1 does not have sound come out when playing movie from Netflix or from my own movies from Plex.   The rear pair of Play:1 has sound when playing music from Spotify playlist “SONOS Dolby Atmos”. This works intermittently.   It has been working for some length of time when the surround was first setup last week.   Then, the rear pair of Play:1 is turned off and on (because I need to place them on stands).   Then, I have this struggle thar the read Play:1 plays no sound from Netflix nor from Plex.   I have tried power cycled everything.   Tried removing the surround and re-created the surround.   This has been done several times.  Of course I have tried playing music on individual Arc+Sub, each Pl

Hi, I am planning to but a ARC S19 system as I found a good price for it. I know it is the older version but my question is, will I be able to connect it to other speakers / Sub in the future? does it support it? 

Jak skutecznie połączyć Sonos Beam Gen 2 do aplikacji Sonos? Wszystkie działania z sieci robiłem a system wciąż nie widzi Beam  Moderator Note - Translation by Google:How to successfully connect Sonos Beam Gen 2 to the Sonos app? I did all the activities from the network and the system still does not see Beam

Diagnostic Report Submitted **Moderator Note: Removed Diagnostic number*

I have an lg oled 65 tv, not e-arc. Everything has been working fine until this year, I get drop out constantly and have to switch to spdif/hdmi converter for it to work again. I have tried resetting and new cables also reset cec simplink. Last time the sound came back after a couple of months and now gone again. The arc channel works fine on other devices I have and I do have picture from the port. 

Hello. We recently switched WiFi to AT&T Air. My Sonos system worked very well before and I have made some progress in setting Sonos system up again under the new WiFi. A couple of continued problems 1) - I can not get the Mini-Sub to connect - I have tried reset numerous times - the set up sees it (although i have to enter the code on the bottom of the sub each time- even with phone has no case on it) but when it come time to press the button on front - the light turns orange and the phone says it cannot connect - have tried this a dozen times - also directly wired the sub to router with no success. Any ideas? I successfully created new system and added Beam and two Era 100s as a stereo pair (just missing the sub), and added everything to Office as the room. In the past, all of the components showed up under one location - but now the Beam is separately in Office and the Stereo Pair is separately in Office - they appear to be two separate rooms - which is not doable and

I am considering an Era 100 pair for my turntable and to use as surrounds for Beam.A little background on my Sonos system: the turntable; is a Victrola stream Onix currently connected to my Sonos system via Wi-Fi. Each beam is a different room I can use to listen to records. Beam Gen 1 is the BR soundbar, Gen 2 is the LR soundbar. Yes, each Beam has a subwoofer too; a sub-mini in BR and Sub Gen-3 in LR.Era 100 question: can these speakers be used as a stereo pair for a turntable when listening to records for better stereo separation; and switch to rear surrounds with Beam Gen 2 when watching a movie easily? I also would like to use the Era 100’s Bluetooth to connect a PC, Phone, or tablet to my Sonos system. However, I read or saw if you set the Era 100s as surrounds Bluetooth and maybe line-in is lost as an option. I think I would need to add the Era pair as a room for listening to records on the Victrola stream. I think this option lets Era’s Bluetooth

Hi alli read that for good Dolby Surround you need this Arcana Device, so i bought one.No i have no idea how to Connect. I tried to connect the Epson HDMI2 ARC Output to the Arcana Input and the Arcana out to the Sonos ARC. with this i got no sound at all. I also bought 2 18MB HDMI cables. Can it be that the ARC does Not work with this cable or what i am doing wrong?Thanks for your helpAlex

The controls for surround have vanished , such as full vs ambient etc. the only option is to reset and it doesn’t seem like it will even do that.