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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,043 Topics
  • 30,840 Replies
J
Jagielak
started this topic

Era 300 wall mount - Advice

Hello everyone. I need advice on the positioning of the era 300 , as they are mounted now they are an eye sore and don't like the angle of t...
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Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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6043 Topics
C
CadleighTrending Lyricist I
asked in Home theater
LG OLED42C34LA + Sonos Ray - anyone made these work together?

Trying to get my Sonos Ray to work with my new LG OLED42C34LA with Magic Remote. I can get sound to come out of the soundbar but when I try to adjust the volume with the Magic Remote, I get an icon of a speaker with a line through it.I’ve tried setting up the Magic Remote with the Sonos app, but it doesn’t recognise it.None of the guidance on this forum seems to fit with the operating system for this model.Any suggestions?

142817
Ken_Griffiths
10 months ago
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WatersgmContributor I
asked in Home theater
Issues connecting Sonos Ray to Samsung TV

I have a Samsung UN60TU690TF. When I connect the optical cord and change the setting on the tv to optical it is not working. I have tried multiple times to do this and when I try to connect to tv on the Sonos app it continues to load/buffer until it tells me it is unable to connect. I have changed the default audio output to PCM and it is still not working. I’m looking for any advice on how I can connect my Ray to my tv. 

11553
Ken_Griffiths
10 months ago
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Noob76Contributor I
asked in Home theater
Samsung q60c + Sonos Arc + Apple tv 4k

Hello,I am not getting Dolby Atmos if I play shows or movies through Apple tv 4k(I am only getting dolby digital 5.1). If I play them via TV app(like netflix or hbo max)it works just fine. Sonos app show atmos. Where could be the problem(also in apple tv i cannot select atmos anywhere) and i am running tvos 17.2. Tv model is Samsung q60c

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G
10 months ago
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SidewaysContributor I
posted in Home theater
New Sonos Ray will not connect to Samsung TV

New Sonos Ray will not connect to my Samsung tv.  Only Optical (ie. No HDMi) available with Ray. Is it a Samsung problem?

29016
Airgetlam
10 months ago
D
DanVMProducer I
asked in Home theater
Grouping Extra Speakers to Soundbase & Subwoofer Causes Crackling and Skipping

My TV is connected to a Soundbase and Subwoofer. If I pair ANY of my other Sonos speakers I get crackling and dropouts in the added speakers. Am I doing something that is not supported by Sonos?

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D
10 months ago
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ScamperContributor I
asked in Home theater
Beam connectivity with Optoma HD27E

Can I connect my Beam to my Optoma HD27E projector? It was connected to a Sky HD box but I’m now using a Chromecast

917
S
10 months ago
S
SennelsContributor I
asked in Home theater
remote not working with Playbar

Cant get my remote to work with sonos soundbar.

18316
S
10 months ago
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Norah FaganContributor I
asked in Home theater
surround sound

How can I connect two play1’s and play at to get surround sound 

201
Stanley_4
10 months ago
K
KholnessContributor I
asked in Home theater
Era 100 and Arc connection

I connected both Era 100 speakers to the Arc sound bar and the sub as a home theater system but there is no sound coming from the Era 100 speakers. Can someone please tell me how to fix this?

679920
I
10 months ago
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xroosterxContributor I
posted in Home theater
Why no reboot option in sonos app?

Given myself and tons of other people have issues with Samsung Tv’s and the Beam Gen 2, why in the world is there no reboot option on the sonos app?  It just blows my mind that Sonos makes us contact them and go through the same song and dance just to reboot the system so that the Beam reconnects to the Samsung tv.  My sonos and tv are mounted above my fireplace so a plug pull is not an option.  I mean there is no power on/off on the top of the sonos beam for crying out loud!  Please give us this option in the app!

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Stanley_4
10 months ago
D
DB46Contributor I
posted in Home theater
Apple TV + Playstation + Projector + Sonos ARC

 Hi all - To anyone who can help - As Sonos Customer Service was very confused by my question… I have:Apple TV 4KSONOS ARC + SubPlaystation 5Optoma True 4K Projector(Sony STR_AN1000 Receiver that may or may not be useful)I ripped out my Bose System … My Projector doesn’t support eARC.  How can I connect all the devices for maximum Video and Audio output to the projector with volume control? (Not through the Sonos App only)It seems like I need an eARC connector like the Arcana Fire or similar, though Sonos said those devices are not supported by their software. Any help is very very much appreciated!!! Thx D 

2985
D
10 months ago
R
Rons0nContributor I
posted in Home theater
optical to hdmi converter recommendation

"I have a playbar and need to interface optical to hdmi to take advantage of the arc hdmi port. The new tv remote does not support volume control over a direct optical connection to the soundbar. Any recommendation on what optical to hdmi converter to use? We are talking audio only here. Thank you for your advice. 

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Schlumpf
10 months ago
O
OjigweContributor I
asked in Home theater
Sonos Ray and TCL remote

Has anyone had any luck using the Ray with a TCL TV remote?  I have a TCL android TV which uses a RC901V FAR1 remote, I’m pretty sure it uses IR as I can see the light using a mobile camera and if I cover the end, the TV does not respond.  I can’t get the remote set up with the Ray however, running through the wizard it does not detect.  I have tried many times, sometimes close, others farther away and on the odd occasion it seems to detect something as it asks to press volume up three times (I presume to train).  It never completes and most of the time does not detect anything at all.  I have looked through TV settings and Ray settings but can’t find anything that might help.  Have also changed batteries and made sure light levels are low but nothing.  Anyone had same or similar experience?

472414
Ken_Griffiths
10 months ago
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RP907Contributor I
asked in Home theater
Sound cuts out from Samsung QN85

I have owned my system (Arc, Sub(Gen 3) and One SLs) for just over a year. Up until a few weeks ago, everything was awesome, but now the sound coming from my Samsung QN85 keeps cutting our for a few seconds. The frequency at which it happens depends on the settings I’ve made in the “Sound” menu on the TV, i.e. enabling/disabling Atmos, etc. I’ve tried unplugging, made config changes recommended in similar threads, etc. but nothing seems to be helping. What changed to make this start occurring? Is there anything I can do to get it to work the way it did for the first 11 months?

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R
10 months ago
I
Islander1970Contributor I
asked in Home theater
Era 100 upgrade

Have a small ‘mancave’ with a gen 1 beam, sub mini and ones as rear surrounds. Is it worth upgrading to Era 100’s for the surrounds?  Would they make a noticeable difference? Thanks

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Stanley_4
10 months ago
S
shaggcal
asked in Home theater
Sonos Arc connected to WiFi but Sub + One SL's can't find WiFi

Last night my Sub + One SL’s (x2) suddenly stopped working with my Arc. My system has been up and running without incident for 2+ years. No changes to my network or environment.Support articles I have tried and did nothing:Unable to connect to Sonos Reset your Sonos product Connect to a new router or WiFi network Changing SonosNet channels (all 3)Things I have tried that achieved mix results:Connecting the Arc via Ethernet disconnects the entire system and no device can connect to the internet (tried disabling WiFi in app with similar results) Reconnected Arc successfully to WiFi after enabling WiFi and disconnecting Ethernet Sonos app cannot “find” Sub or One SL’s, but Arc is available and connected to WiFi Connecting Sub via Ethernet reconnects entire system (including SL’s) with no input from me in the app (this is not ideal as I have to run a very long Ethernet cable) Disabled/Enabled Sub WiFi via app, disconnected Ethernet with same negative results when trying to connect to WiF

5491
Stanley_4
10 months ago
U
UpTheCreekContributor I
posted in Home theater
2 TVs, 1 Sonos Arc, 2 in-ceiling, 1 sonos Amp

Hi, I am looking to setup a new game room that will have 2 TVs and a single audio system.  I will primarily be using YouTube TV on the TVs but will also have gaming consoles.I would like to switch either gaming console to either TV.  I would like to switch the audio from either TV.My thinking is to use the eARC outputs from each TV and use them to control which source is active to that Sonos Arc. Then use a matrix (I think...) to drive which console targets which TV.Ideally everything allows for Atmos.I am still designing and would love any help validating the idea and recommandations.I think if I gave up having the gaming consoles able to display on either TV and just hook the XBOX up to TV1, etc, I could simplify and just do an HDMI switch between the to TV eARCs.  Any recommendations on compatible switches?Thank you!!   Moderator edit: combined posts

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Schlumpf
10 months ago
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josemsalazarContributor I
asked in Home theater
Connect Playbase to Fire TV

Hello.I would like to know how the Playbase 1 are connected to a Fire TV without using optical cable. I can't connect it.Thank you

843
Airgetlam
10 months ago
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Leon73Contributor I
asked in Home theater
Sonos Beam (Gen 2) & Optima Cinemax D2 projector e-arc

I have connected Beam to the HDMI provided and then to the HDMI e-arc on my Cinemax D2 projector when I go to app it is saying no arc detected why is this? Checked all connections and fine is beam not compatible?

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L
10 months ago
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donutflagContributor I
asked in Home theater
Home Theater Surround issues

Hi! I recently bought a pair of Era 300’s to have Dolby Atmos compatible home theater. I added them to the system but I’m not sure if everything is okay.I have:-Beam (Gen 2)-Sub Mini-2x Era 300 I’m using an Apple TV 4K with LG OLED55CX3LA. The Apple TV is connected via HDMI to the LG TV, then the LG is connected to the Beam via HDMI as well with the eARC slot. The Beam and the Sub mini are using the SonosNet, the Eras are on the Wi-Fi.On the LG the HDMI input sound format is Bitstream, the output is set to passthrough, eARC is enabled, Digital TV sound is set to Auto. The Apple TV is set to Atmos. When I’m using the AppleMusic, I can get Dolby Atmos with the suitable tracks, but when I’m using a streaming service like Disney+, Netflix, SkyShowtime I only get Dolby Multichannel 5.1. I have the biggest subscription on Netflix. When I’m using the streaming services the Eras barely make some sound, when I turned the the lvl up in the Sonos App, the dialogues were barely understandable and

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D
10 months ago
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HighDesertHighlanderContributor I
asked in Home theater
Need longer cable for Sonos ARC

Projector is located at the rear of the room, Roku and connection to Sonos Arc at the front of the room with an Arcana switch in between but also at the front of the room. Would like to locate the gear elsewhere other than the front of the room next to the screen but need a cable longer than the one provided by Sonos - probably less than 15’. The folks at HD Fury recommend the Zeskit Maya for the video cable but don’t make Sonos audio cable recommendations. Thoughts from the Sonos Community?

7535
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10 months ago
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urgriu
asked in Home theater
HOW TO CONNECT A FIRESTICK

Hi GuysI have an LG TV 55 inch with 3 HDMI connections plus a further HDMI ARC/eARC.The Sonos Beam Gen2 is connected eARC.For the moment everything is working as expected.[Netflix / Amazon / Disney+ are running from APPS on the TV] They each provided a version of surround sound✓I also have a Set Top Box for streaming channels. This box needs to be replaced as it's old now.I'm hoping to replace it with a FireStick 4K that accommodates a version of Dolby Atmos.I also want to connect a Blu-Ray player that takes advantage of the Sonos Dolby Atmos Sound.Can you advise me as to the best way to firstly connect the FireStick?Secondly can you also advise on collecting a Blu-Ray Player?I'm not a very technical guy!Kind RegardsPadraig 

3492
U
10 months ago
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milkipediaContributor I
asked in Home theater
Optical output to Sonos Beam 1 stuttering

I have a Gen 1 Beam + Gen 1 subwoofer connected to an older Vizio tv through the Toslink adapter to HDMI. It has worked fine for some years, but lately audio has some intermittent stuttering when we watch tv (via a Roku streaming stick). Unsure of the cause but wondering if somehow we had jerked the Toslink cable, I replaced the adapter, but I’m still seeing the same issue. The tv’s digital audio output is Stereo PCM. I’m worried that there’s damage to the tv’s Toslink port, but I can’t prove that. The HDMI cable we’re using is the one that came with the Beam. About the Beam:Sonos OS: S2Version: 15.11 (build 76247270)Hardware Version: 1.23.1.11-1.2Series ID: A101About the Sub:Sonos OS: S2Version: 15.11 (build 76247270)Hardware Version: 1.8.2.4-1.0Series ID: A100About the TV:Vizio model XVT473SVVersion: VIZIO_C7.0.1.0-S 

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Schlumpf
10 months ago
T
Thunder pantsContributor I
asked in Home theater
sonos Beam 2 and era 100 speakers

I hope you can help I have beam2 and two rear Era 100 all connected via WiFi.  Playing music is perfect but when watching tv through sky the sound on the system has a distortion to it, almost like a squelch to it.im really desperate and am thinking could it be my WiFi or is there something else I am missing?  Please help!

381
Airgetlam
10 months ago
C
ChoochmanContributor I
asked in Home theater
syncing my fire remote to my sonos playbar and sub

for some reason, my remote that controlled the volume on my Playbar and sub stop working. 

1242
C
10 months ago
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