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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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GuitarSuperstar
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Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6926 Topics
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LawryFlynnContributor I
asked in Home theater
Sonos Ray Connection to Wifi Router

Purchased a Sonos Ray. Followed all the promps on connection and when I enter password for network asks me to select room which I do. Then tries to update and throws error 1101 which seems to me like the Ray isn’t getting internet from router. After it fails I can’t find the device again. Have to reset Ray and follow promps on app again but still throws same error. Multiple devices tried using app and same issue and error. I’ve checked the list of non compatible routers and mine is all good. Is there a setting on the router to help get it to connect and do the update? Or is it best to go buy a Ethernet cable to be able to start using Ray? 

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NKLUXContributor I
asked in Home theater
Sonos app not connecting to ARC and SUB

After being away from home for about one month and changing my phone in the meantime I came home and noticed my Sonos system was not working. I consider myself somewhat tech savvy so I thought - no problem, I will just re-add the system. Should take no more than 2min...WRONG!I just spend 2 hours yesterday and better part of today’s afternoon troubleshooting what is the issue. I browsed the internet long and wide and tried all possible settings on my router only to give up and come to this forum...Then it hit me. Its the app.It hasn’t even crossed my mind that the new app could possibly be the issue, but sadly it is. I am thoroughly disappointed by Sonos since I used to like it so very much. Hope this gets solved, otherwise Sonos system is useless junk in my home.

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timar20Contributor I
asked in Home theater
Living room setup for music and movies

I moving house and looking at a new setup Sonos Arc and Sub for the AV setup and a sonos amp connected to 6 celling speakers for music.Can I use the sub with the Arc for AV then when listening to music use it with the speakers vai the amp?I think it looks like I’d need 2 subs to do this which seems like a step backwards from current AV receiver and speaker setup when the main point in Sonos is integration, have I understood correctly? 

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Yeti BashTrending Lyricist I
posted in Home theater
Beam Gen 2 Popping/Crackling On Video Start/Stop

Hi all,I recently replaced my Beam Gen 1 with a Gen 2 and, since then, I have noticed a popping/crackling sound whenever I start and stop videos on my Apple TV. I observed this behavior in Netflix and Prime. This issue did not happen at all with my Gen 1, and all of the equipment and chords are the same. Equipment SettingsApple TV 4K, Model A1842Video > Format > 4K SDR Video > Match Content > Match Dynamic Range > On Video > Match Content > Match Frame Rate > On Audio Format > Change Format > Off Audio Format > Dolby Atmos > OnSony BRAVIA XR A80JAudio > Sound mode sync > On Audio > A/V sync > Auto Audio > eArc mode > Auto Audio > Digital audio out > Auto 1 Audio > Dolby Digital Plus output > Dolby Digital Plus Audio > Pass through mode > AutoHDMI Cables are High Wings 8K UHD - https://www.amazon.com/dp/B08KSY32VR Has anyone else experienced this type of issue with the Gen 2?Thanks,Kevin

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AmanPreet4uContributor I
asked in Home theater
How many in ceiling speakers can the Arc support. I have a large room, and plan to add up to 6 ceiling speakers. Is that a overkill?

 How many in ceiling speakers can the Arc support. I have a large room, and palnning to add upto 6 ceiling speakers. Is that a overkill?

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SoundchasrAvid Contributor I
asked in Home theater
Soundbar and in-ceiling speakers (powered by Amp)

If I buy a Sonos soundbar can my in-ceiling speakers (powered by an Amp in the basement) be somehow linked to be surrounds?  If so, which soundbar should I get? Thanks!  

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solarvalkyuriaContributor I
asked in Home theater
sonos arc error30

I'm Japanese.I'm translating and asking questions. I want to make a new connection to set up Trueplay of sonos arc, but no matter how many times I try, I can't proceed without downloading the update. I tried all the solutions written in the support. Is there anyone who can solve this problem?

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Nano12milContributor I
asked in Home theater
era 300

Can you connect 1 era 300 to a Sonos Ray or do you need to have 2 era 300???

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SticksContributor I
asked in Home theater
Beam gen2 with Era 100

New to the sonos eco system and very very impressed!!!    Bought a new LG C3 in December and started with a Beam Gen 2. Have a very small family room it’s in, the Arc would have been a little too much I think. Sounded great but I “wanted more” LOL!!  Got a pair of Era 100’s and hooked them up as surrounds yesterday and yeah they definitely brought more life to watching!.  My question is I have them set to full for music in settings but the beam still plays.  Is there a way to get them to play music without the beam playing as well?

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GjaContributor I
asked in Home theater
beam gen 2 + 2 ERA 300 , too quiet

Hello, I paires my beam gen 2 with 2 ERA 300 as sourround speaker.Evything went well, but i test several Netflix or Disney plus movies, and it seems that thé sound from thé 2 ERA 300 is too quiet.Dis i miss something ?I'm on Android, but do true play should correct it. Thanks for your help, because right now thé 2 ERA 300 are useless.

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SonofjorelContributor I
asked in Home theater
RAY sending me crazy

Hi. My new ray is driving me crazy.I set the device up with the new app. It's prompting me for an update but then comes up with Error 1000 and can't update the device. What is worse is that it only allows me the prompt for the update and so I'm locked out of the other devices on my system.Any help VERY gratefully received. ThanksModerator edit: corrected typo

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Witch01Contributor I
asked in Home theater
connect

Been trying for 2 hrs to connect soundbar .Been on live chat .issue still not resolved 

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TegsyContributor I
posted in Home theater
Sonos Playbar

I’ve had a Sonos Player for around 10 years and have recently donated it to my son who has moved into his own home.He has set up a Sonos account and we returned the Playbar to factory settings (pressing play/Pause whilst connecting to power). The current Sonos app cannot detect the playbat although we do appear to have connected it after the hard reboot above.I’m worried the Playbar is obsolete and will now not work as its been returned to factory settings and so I suspect will have none of the updates it had.The Sonos ‘help’ is poor and just sends you around in circles. I range the helpline and was advised the was a 90 minute wait.Can anyone help?Thanks.

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Andre S.Contributor I
asked in Home theater
Lautstärke Skala am Samsung TV

Hallo ich habe seit kurzem eine Sonos ARC. Die Soundbar ist echt Spitzenklasse. Was mich stört ist das es keine Lautstärke Skala gibt nur + oder - .Ich habe die Sonos über HMDI ACR angeschlossen hier wird Sie auch angezeigt.Gibt es eine Möglichkeit das man die Skala aktivieren kann? Es ist ein Samsug QLED aus dem Jahr 2018Moderator edit:Google Translate- Hello, I recently got a Sonos ARC. The soundbar is really top class.What bothers me is that there is no volume scale, only + or -.I connected the Sonos via HDMI ACR and it is also displayed here.Is there a way to activate the scale? It is a Samsung QLED from 2018

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Messier77Contributor I
asked in Home theater
Streaming to Home Audio System Without Access to Physoc Port

I have a home sound system but the RCA jack for it is across the room and a physical connection to the TV isn't practical.  I also have an Arc soundbar. Can I run HDMI from the TV to the soundbar, then attach a Sonos Port to the RCA jack across the room and have it utilize my home sound system?  If not, what would you recommend to get the TV to the sound system without a physical connection? Thanks!  

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dolpfin220Contributor I
asked in Home theater
Sonos switches from playing TV source to music services

I have my Sonos System (Ray, Sub Mini, One, One SL, Boost), connected to my Samsung TV. In the App, only TV is listed under “Your Sources”; Apple Music and Sonos Radio are listed under Your Services. The issue occurs while watching TV. The system starts playing the TV Audio when the TV is turned on as expected but at least once per viewing session it will switch from playing the TV audio to play the music services instead without being prompted. To play the TV Audio again, I have to open the app and reselect the TV source.  How do I stop my system from switching from the TV Audio source to playing music without directing it to do so? 

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Paw-Paw-RoxxContributor I
posted in Home theater
Inconsistent Sonos Arc Performance - Anyone else?

The Sonos ARC performed great until the update. The problems I listed below are occurring on a consistent basis and I am mostly using it for streaming music. The unit now loses volume and has to be unplugged and plugged back in to regain the volume. 2-3 times a day this occurs.  The app always says “something went wrong” when switching music services. 97% of the time this happens.  The app will not play the first song on most playlists. This is latest issue and is occurring 50% of the time.   

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trxpjujuContributor I
asked in Home theater
Dolby Atmos

i have a sonos arc + sub gen 3 + and era 100, my tv is capable of dolby atmos as well as my apple tv, when playing content with the supports atmos, i go on the app to check that its playing in dolby but all i get is “dolby digital plus” is that the same or what am i doing wrong?

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theammerContributor I
asked in Home theater
how do you install a second sonos system

How do you install a second Sonos system

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A_fly_guyContributor I
asked in Home theater
Trueplay still not working with the newly updated app(yesterday)

I have the latest app updated yesterday.But Trueplay still does not work for me.Tried with both my iPhone and two different iPads.It plays the testing sounds for about 30 seconds.Then the sounds stop, but the Trueplay interface continues, saying it's still listening to the test sounds, even though it's quiet. I have tried to let this continue for about 5 minutes, but it doesn't stop. So I have to finish setting up Trueplay. System: ARC, Sub Gen 3, two ERA 300.I have tried to connect/ disconnect the WI-FI from both the ARC and Sub, but it makes no difference. What am I doing wrong? Have a great weekend everyone!

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TomTom77Contributor II
asked in Home theater
Foxtel iQ4 & 5.1

Hiya Sonos I'm trying to get 5.1 sound through my Playbar and 2x Play 1 speakers. I've just upgraded to a LG B4 OLED TV and it appears I don't have 5.1 anymore via my Foxtel box. I was sure I did previously.Do I have to tinker with some settings in my Foxtel box? LG TV? Not sure where to go from here.Thanks

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ofpmacContributor I
asked in Home theater
Speaker placement (worthwhile)

Hello, just a quick question hopefully. Some great deals right now on the Sonos Era 100s and just wanting to know viability of having a setup as per the image I have included (I wish I was able to layout the space the way I wanted, but I don’t have creative control, Ha!)Just looking to potentially add some Era’s as surrounds, never had a surround setup before and just wondering if this will work/be a viable option? Many thanks in advance.Regards,Mike 

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TImothy GrantContributor I
asked in Home theater
Moved houses and our Arc is not quite right

We just moved across country. And I'm trying to get everything setup.We have three One SLs the minute we got Internet at the new house (same router and same networking configuration as the old house) they worked exactly as expected.I just got our TV hung on the wall and connected the Arc and Sub. Sound while connected to the TV is phenomenal (it's always been really good, but the TV is now against a concrete wall and that has dramatically improved things).However, if I try to play something other than TV through the Arc, I'm told “Unable to connect try again later”. It feels like a networking problem, but the Sonos App (what a horrible downgrade that is). Can see both the Arc and the Sub. Anyone have any thoughts?

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AndorContributor II
asked in Home theater
Sonos Era 300 speaker won’t connect

I have just purchased 2 Era 300 speakers, I want to use them as surround speakers, I have an Arc and a Sub, the Arc is wired to the router, but one of the Era 300 speakers just won’t connect, nothing works, it’s semi recognized by the system, because I can try making changes in the Network portion of the Sonos app (the leds on it light up) , but nothing works 😞Does anyone have any ideas?

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tc10Contributor II
asked in Home theater
changing surround sound volume with TV sound bar in new app

I just updated to the new Sonos app. I can no longer find how to change the surroundsound volume with the sound bar for my TV. This used to be accessible through system settings. where is it? How do I change the surroundsound volume level? and Wright left Ballance like we did before

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