Home Theater

I have a Beam 2 that loses connection with my samsung TV randomly.  TV will suddenly start playing out TV speakers.  Beam is Connected via HDMI/eArc. This same TV worked fine with the Playbar until the speaker change.  All firmware is current and the only solve is to disconnect power for a few minutes then power back up.  I’ve swapped HDMI cables to ensure that is not the issue.  This has been happening to plenty of others as I see in this community.  Any help?

Hi, Everybody. I’ve been driving myself crazy trying to troubleshoot an issue with a Beam (Gen2) -based home theater set up (Beam Gen 2, Sub (Gen3), and two Era 100s). The issue happens whenever the source device, in this case both a latest-gen Apple TV and a Nintendo Switch, outputs audio in MultiChannel PCM 5.1. The audio drops out for about two seconds EXACTLY every one minute. Audio output in other formats, including Dolby ATMOS, plays back perfectly. My television is a new LG G3. All devices are on the latest available firmware/software updates as of today (23 June, 2023). After spending weeks trying every possible solution (HDMI cable replacements, network configurations, wired/unwired setups, different TV and device settings, etc), I had a call with SONOS Tier 2 support today where I was told very confidently that this is a known-issue with the LG TV firmware and that I should contact LG directly. I asked if SONOS was in contact with LG at all to attempt to remedy this issue on

I’m setting my new Sonos speakers including a ARC. Prior to these I had a sonos system in our living room with a PlayBar. So I just started with the Arc and I see no fiber connection for the Arc. Only HDMI to Ethernet.My issue is that I stream my TV via Hulu and normally set my TV Audio to the Fiber out. I don’t use any HDMI connections on my TV.How will my TV see the Arc and direct the sound to it and all the other speakers I am setting up?TIA...

SONOS PLAYBAR OPTICAL TO HDMI Hi, i’ve tried researching and can’t seem to find my answer. i have a playbar and the optical pin on the tv has broken. Does the hdmi / optical converter cable work? i can’t get it to. Any other options ? 

Just setup a LS12000 to replace my tv and I cant seem to get sound from sonos beam connected to this projector’s EARC hdmi port. I doubt its the cable because Im using a certified hdmi 2.1 fiberoptic cable to connect the beam to the projector. I thought EARC port would allow this to be pretty much plug and play? Do I need an hdmi splitter or something like HDFURY Arcana to make it work?

I’ve a Panasonic tv - using the TVs native apps I ca get 5.1 with my setup. However when using the diagnostics on the firestick I can’t seem to get 5.1. Any ideas how to resolve this?

I replaced my beam 1 with a beam 2 gen, now my sub hardly puts out any bass

How do I connect Ray to my tv which doesn’t have an optical audio cable port

I wear hearing aids. I have trouble with the sound coming from the 2 smaller speakers as it is the background noise, and the voices are coming out of the sound bar. Is there a way to fix that so the voices come out of the little speakers as well? or reverse it?

My TV and Sonos play bar have been working fine for well over 12 months. Then last night, my TV turned itself off and every time I turned it back on by the remote. It turned itself off again after unplugging both sound bar and TV from the wall and waiting a short while plugging them back in and I’ve even reset the play bar. Both work fine independently but the play bar will not play. What’s on TV today I have bought a new optical audio cable and I’ve plugged that in and it is no better  I have the television speakers turned off and have tried to reset the remote with the sound bar which I’ve done and again seems to work fine but the sound bar still does not play what’s on the TV. Can anybody help please

I am thinking of getting myself a Sonos Arc along with Sub G3 and an Amp. For surround sound, I already have speaker cables running in my wall and I am thinking of getting a pair of Dali Oberon on wall speakers (passive). I have the following questions:Would it be possible for me to connect these speakers to the Amp? The specs for the speakers mention that they have a 6 Ohms impedance and recommended amplifier power is 25-100 Watts. Considering that the Amp outputs 125 Watts per channel at 8 Ohms, would it be ok to connect the speakers to the Amp? Given that the passive speakers can be connected to the Amp (or in case they cannot another pair of passive speakers can do the job), I want to have the following scenarios for listening: When watching TV, or streaming music from network or other app, I want to have a 7.1.4 system, i.e. the Arc, Sub and the two passive speakers as surrounds. When connecting my record player to the line-in of the Amp I want to have only the two passive speake

Just got my Ray, and hooked it up to a fairly modern Samsung TV via optical connection (Model Number : UN50J6200AFXZA ). However, I cannot configure the Samsung RF remote to use the volume buttons to control the Ray. I followed the guidance via the mobile app to add the Ray as a Home Theater device etc.The guidance says to “go back to the Universal Remote setup menu and select one of the other input devices you’ve added, like a cable box or Blu-ray player. Select the other input devices and choose Use with Home Theater. Do this for all of your active inputs.”Are there any Samsung owners out here with the same issue

I’ve got a Beam Gen 2.  I’m watching Star Trek TNG on Paramount+ on Roku and I’m noticing what appears to be the oddest behavior.  It’s so odd part of me wonders if it’s in my head.  Anytime a new scene occurs that begins with dialog, the dialog is so quiet at first but then increases to a proper volume a few seconds later.  It’s especially noticeable when the previous scene ends with some kind of loud noise.  Has anyone else noticed this?  Or am I just crazy?  Or maybe both?

I am read a few contradictory answers to this so just wanted to double check here.  I have just bought a set of Era 300s to replace the Ones that I was using as surrounds with my Arc and Sub. They are connected to WiFi and everything is working so far.  I have read that connecting then via Ethernet will improve performance so was thinking about whether it would be worth it.  And here’s where is gets confusing! I understand that the Era’s don’t have SonosNet but I’ve read that they still connect to the Arc via a private WiFi connection directly with the Arc in the same way that previous surrounds did. Is that true? Or do they now just go via the home WiFi network? I could understand that Ethernet might be better in the second scenario but if it connects directly to the Arc via WiFi then there would be no point in Ethernet.  So, if I use the Ethernet adapter on the surrounds will the WiFi on the Eras be deactivated and communication with the Arc be done via Ethernet. Or will the communic

Bonjour,  nous avons des coupures de son aléatoire, que ce soit via la tv ou via une autre sources ex:applemusic.Son diffusé sur la barre de son Arc OK, ce sont sur les deux era100 que le son  fluctue.. une cata Moderator edit: removed link to Google Drive (no access)

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?

So after upgrading my home network, I had the option to hardware my Beam G2. Seemed like a no brainier, my WiFi was getting reasonably congested and wired is alway better when available. I also saw the option to disable WiFi, so of course I thought why not.  I spend the next two days trying to figure why no audio was coming from the Sub Mini. My 2 rear One’s were working, and they are WiFi, so I didn’t consider it was the WiFi option I disabled. I re-added the sub and the app reported everything as being connected just fine. Eventually found out that it was disabling the WiFi that was the problem. I understand now that it requires a direct connection to the Beam (odd when the much older Ones don’t, but whatever) But not reporting/warning this when you do it, and saying the system is running and connected OK, is a massive oversight for such a usually polished experience. 

 I use a Beam (Gen 2) with my LG C2 TV. Ever since the LG software update to version 03.33.90 in November 2023, the audio of my Beam makes a loud drone noise when certain types of sounds are played (e.g. a crowd cheering in the background of a sports game, or a rushing river in a nature video). It doesn't happen when I AirPlay the same audio to the Beam from my iPhone, therefore the problem is in the interface between the LG TV and the Beam. I can’t figure out how to downgrade the software on my TV. How can I fix this issue?

I have a Sonos arc and two play ones however the play ones don’t seem to be working. My tv is set to optical/hdmi arc and the sound is coming out of the arc but nothing out of the rears. To use the rears does my tv need to be capable of doing ‘dolby atmos’ or does the arc sound bar do it regardless?  I’ve tried changing the settings but nothing is really working. I’m assuming I need to get a new tv with Dolby atmos in the specification of it.  anyone know?thanks

Wanted to see if anyone here might be able to help on this  I recently got an arc, sub, and two era 300s. The eras connected via surround fine at the beginning and worked for a few days, but starting today the eras won’t standalone but won’t connect via surround.  I wasted four hours on the phone with tech support today, and for about three of those hours they kept having me plug and unplug the speakers as if they would magically work again. Level 2 support couldn’t help either.. they escalated me up to where I get to wait until next week Monday to have another fun day with tech support….  Hoping the community might have a faster solution than trying to wait on Sonos “support”. 

Hey community. I just purchased the Arc, Sub Gen3 large and Era 3’s. How should I configure my Sony Brava TV speakers. I think i never want the TV speakers, correct? I want everything going out through my Sonos LIving Room system. If y’all agree, should I add my Sonos SL 1’s and group them with the Arc? Or, is that overkill since the Arc as I understand it can act like separate speakers, right and left respectivelyThoughts team GG  

I would like to achieve 7.2.4 channels with Sonos arc soundbar with speaker placement. Is it possible?Furthermore, if possible, I would like to arrange the speakers as if using a DENON high-end AV receiver.

I bought a 65 inch Amazon Omni QLED and Sonos Ray soundbar and I am unable to connect the remote because the amazin tv is a rf and the soundbar is a ir. What remote do you recommend I buy to control the soundbar so I don't have to grab my phone each time? 

Hey gang. I have a 19’ wide X 22’ deep X15’ high ceiling in the living room area. As you can see in the first pic below, i am contemplating putting the 300’s in the corners (see blue boxes). The other option is to have them mounted straight on the face of the wall. Some articles state to not put them in the corners, but other threads say it is okay. It is not an option for us to put them on stands behind the couch given the way my wonderful wife has the room arranged. We listen 50% - 50% music - movies-- maybe more on the movies side. But the kids do love to crank up the system and do the karaoke every once in a while. I am the music appreciation major and love immersing myself in some good music and appreciate the quality of a great mix What is the consensus of y’all? And then how high do y’all recommend?The 2nd image below shows the view facing behind the couch towards the TV. My plan is to place my existing Sonos Play 1 in the bookshelves, although I am contemplating investing in th

Hello everyone, excuse me in advance for any mistakes I am French !I just purchased two Era 100 in addition to my Beam Gen 2 and I have some surround issues with my PS5.. Indeed, surround sound only works in linear PCM on Youtube or any other streaming application but in gaming the surround’s very limited.For example, in Dead By Daylight, I only hear a few very light sounds from the back and no interesting and important sounds (player movements behind my back for example).Do you have some tips to give me to benefit from real surround sound in game (with good spatialization) ?Thank you to those who take the time to respond to me