I have a Beam 2 that loses connection with my samsung TV randomly. TV will suddenly start playing out TV speakers. Beam is Connected via HDMI/eArc. This same TV worked fine with the Playbar until the speaker change. All firmware is current and the only solve is to disconnect power for a few minutes then power back up. I’ve swapped HDMI cables to ensure that is not the issue. This has been happening to plenty of others as I see in this community. Any help?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Userlevel 7
+16
There‘s a known CEC connection issue since one of the latest Samsung firmware updates. As far as I know Sonos is staying in contact with samsung for this, but it depends on Samsung to solve this with an update.
Userlevel 7
+23
Until Samsung fix CEC you can switch to optical to avoid the problem.
Disable CEC on all other HDMI devices or use a CEC-blocker adapter.
Put the Samsung into standby; don’t power it right off.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.