Home theater

Hi   new to all this, have just brought a Sonos Playbar, downloaded the Sonos app but when I try to setup the bar after pressing the buttons on the side as requested I get a message saying  Playbar incompatible You need the modern Sonos app to set up your system using this product. To add this modern product to your legacy app, set up a legacy product first then add Playbar.   I do not understand this as I am using the latest version of the app, any help appreciated as I am losing patience with this. Thanks.

I have just added two sonos one’s gen 2 to my beam (no sub) . and successfully set up the surround sound system and the app recognizes that I have a beam with the two speaker. Only the beam produces sound I can also control the volume on the beam from either speaker so I’m defiantly connected to the beam but sill no sound. Same result for TV, Music and movie. All so  tried rebooting router, beam and speakers still no sound. Help !!!! 

Hello, Just a day ago my beam stopped working (could nog connect to internet).   I thought my beam was connected via HDMI and was having internet from the HDMI cable on my TV. Trying to fix this issue kept me busy because I could nog get it fixed using internet over HDMI cable…!  Does the beam connects to HDMI using internet or was it just my wifi connection wich worked when I unplugged the cable… 🙈? Hope someone can solve this case!

Hi   Got a play bar and 2 play 1’s as surround sound for my TV.    The volume up has stopped working.    I’ve reconnected it via the app, followed all the prompts and it’s says it’s connected.    The light comes on when turning volume down but not when turning volume up. The lights worked when I reconnected in the app but doesn’t work.    Any ideas? 

I have Beam connected to TV (optic audio connection). 2x SONOS-Ones paired, then can group together with Beam I can get Beam volume controlled by TV remote. However when TV off/on, TV audio only reverts to only coming from Beam. With SONOS App I have to regroup Ones to Beam.  Audio also comes from TV speakers - have to effectively set up remote each time.  My objective is two fold Group all speakers, hopefully giving stereo/surround effect, and allow master volume to be consistently managed by TV remote.  Stream music, using Airplay at moment as I get used to setting up system, without compromising TV volume control when I switch back to TV. 

Hello everyboy, I see this advertised in the presentation sections of Sonos One SL: “Use a pair as rear home theatre surrounds with Playbar, Playbase, or Beam.“. I get how it works theoretically. What I’m worried about is: the sound comes from the TV to the Beam through HDMI, but then from the Beam to the OneSL rear speakers through Wi-fi. Because of this, isn’t there some (very small, but still...) delay ? IMO, there’s no way a wi-fi connection can be as fast as the cabled one. And if there would be a delay, there’s nothing the Beam can do through software, as it doesn’t receive the sound any sooner that the moment when the TV outputs it… Who has set up and is using such a configuration ? What can you tell me, am I worried for nothing ? Is this really working ok, without any delay issues ? Thanks.

Hi Very basic question! Is there any way (except unplugging) to turn the sonos beam off? Thanks!

I can control the sound via phone but not with the remote. 

Can I connect my samsung smart tv to my sonos one?  How do I do it?

Replaced an existing TV with a new Sony TV and I'm trying to configure the Sony remote to control the volume on a Sonos Playbar. I followed the instructions on the support site (https://support.sonos.com/s/article/3402?language=en_US) but the Sonos doesn't seem to recognize when I press the volume button on the remote. There are no obstructions to the IR sensor on the Playbar (the Playbar is oriented so that the IR sensor is in the upper right corner) and the remote works with the TV as expected. Any other options to troubleshoot/resolve the problem?

Anyone had issues with the Beam not recognising it’s connected to HDMI ARC port on a Philips TV? The Beam recognises it’s connected to a Philips TV. TV recognises it has a Sonos Beam Connected to it. Spent 2 days chatting with Sonos technical so all the usual things have been checked. Making sure Philips Easylink is on. Completely resetting both TV and Beam. Having only the Beam connected to the TV. Etc, etc. All other devices that connect to the TV HDMI ARC have no issues, satellite box, Xbox, PS4 or NAS. Just seems to be the Sonos Beam that can’t recognise it’s connected to a HDMI ARC port. TV is a Philips 55POS9002. Sonos technical have used the standard answer of its an issue with the TV, which hi highly doubt it as every other device has connected without issue. Any ideas?? Thanks Chris

Hi I have an older model playbase and everything was working just fine until our power went out for about 5 seconds and then came back on. The play base was not in use when this happened. I had to reset all my other Sonos speakers and that was no problem but this isn’t working with the play base. I’ve followed the directions for reset (several times) but the light only blinks white and never switches to white/orange or green. Any other ideas about getting this fixed? Thanks.

I'm wanting more quality and volume in my car speakers so i was wondering if i could install my two Play ones and a play-base in my trunk. I don't want to rip anything up in my car or in the speakers, i wanna know if its possible to use some cables and the in car WiFi to get it to work. Would it be possible to buy a optical audio cable that goes in the play-base and comes out as an AUX cable, then plugging that into my aux port. Using a cigarette lighter converter to power the play-base and then using the in car WiFi to connect the speaker.

I have Playbase, Sub and two Ones as rear surrounds. Surrounds are in ambient mode (not "full" which I only use for music) but for content that clearly uses cinematic surround sound, the rear Ones are overpowering, to the point of distraction. Dialog and content from the Playbase can often seem too weak in comparison.

While setting up my Sonos Home Theater with Playbase, I ran into trouble turning off the TVs speakers and (I think) skipped the step where the TV's volume remote control controls the Sonos system volume. Everything else is working properly, but I can't change the Sonos system volume except with the buttons on top of the Playbase. Is there a way for me to properly use the TVs remote control volume to control the Sonos system volume without going through the whole setup process again?

new sonos kit and new TV. LG screen connected by HDMI ARC to Beam i want to play music through the two Play1s I have set up as cinema surround (front) though i dont see a setting to set up as rear surround. i want to be able to play music a stereo through sonos using ipad, TV music apps etc. Currently the dominant speaker is the Beam which i want to change - either turn off or adjust down. cheers

I received the Beam today and I am trying to it up. I haven't been able to connect any input source through HDMI. I have an HDMI ARC out on my onkyo receiver, and I also tried connecting my TV directly from the optical out on the TV. Both cases the app says it does not see any input signal. Anyone else facing the same issue? Anyone know how to fix it?

Just installed a Sony XBR900G and a Playbase. I wish Best Buy would have advised about compatibility issues between Sony (XBR) and SONOS (Playbase). It's almost impossible to sync audio with video when using DirecTV (HDR21). Any advice before I return the PlayBase?

Hi, I want to use my Sonos Beam (+ 2x Ones) to output audio from my BenQ W2000 projector (https://www.amazon.de/gp/product/B015OEK8YY/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1) The BenQ W2000 has neither HDMI ARC nor optical out. It only has one HDMI and one HDMI MHL socket. Is there are solution here? I have read that I can potentially use an HDMI ARC adaptor, or something about a receiver. Any help would be appreciated.

Hi. my Sonos shows Family Room (+Sub), but no sound is coming from the Sub. I have been troubleshooting this for days. Forced Sonos speakers to be on the 2.4GHZ bandwidth by renaming a dual band router, made each speaker have its own DHCP reservation on my router, tried hardwiring an ethernet cable to the playbar. Under Advanced Settings / About My Sonos, It shows both Playbar and Sub, but it states "Warning: Your wireless network will not support the use of a Sub or surrounds with your Playbar". It worked perfectly for 2 weeks when all new, but have been having a lot of troubles getting it to all work smoothly again. The playbar kept losing its connection, but i think I got that sorted at least. Please help!!, as this is getting very frustrating for such an expensive sound system. Thanks,

Hi, is there any chance to set up Beam together with other device (set-top box IPTV) using one ARC HDMI TV input? As for now, I use IPTV box connected to TV via ARC HDMI port. It is connected via ARC in order to control TV and IPTV box on just one remote controller (ability to switch off both tv and IPTV together etc). My idea is to control all 3 devices (TV, Beam, IPTV box)via one remote controller... However, there is just one ARC HDMI port ony TV. Any thought? Cheers, Richard

Hello, I am new to Sonos Ecosystem. I recently purchased 2 Sonos one and a Playbase and connected them to my 55" Samsung UHD TV which is wall mounted. My Playbase is presently in a shelf and I am considering to play it on an open shelf. Please advise if I will still need a SUB even though the playbase comes with a small sub? Also when to use the Stereo Pair vs Surround sound with Sonos? I couldn't tell the difference in the sound between the 2 settings. At least with stereo pair, I can control the group/un group of Ones and Playbase. I loose that in Surround. Please advise. Thank you.

I've connected the Beam to my Sony Bravia XBR‑55X930D TV via the HDMI 4 port (which is the one they spec for ARC), but the Sonos app says it sees no signal. So I tried the digital audio out from the Sony using the adapter Sonos includes in the box with Beam. Doing that the app says it wants me to turn on the "CEC" setting on the TV, and that it doesn't recognize my brand of TV. Anybody else have this problem?

Is anyone else having an issue with their Sonos device and their TV? I have a brand new Beam and a brand new Samsung TV, and they were working perfectly for about a week, but now the TV doesn't recognize the Beam as an audio source. Honestly, I'm just trying to figure out if my issue is with the Beam or the TV. Thanks in advance.

Hi, I am interested in making sure that I can use the Sonos beam with my hdtv. My tv does not have either a HDMI ARC or optical. However, I stream my content with an AppleTV. Can I use an HDMI ARC converter to use the Sonos beam on either my hdtv or AppleTV. If it helps, my tv serial number is 37MF231D/37 Magnavox. Phillips-Magavox calls it a legacy tv. Any help is greatly appreciated. Thank you.