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MargotE
Contributor I
November 25, 2020
Question

Broken Sonos 1 SL

I set up both of my sonos 1 SL speakers and only one of them worked. The other makes horrible noises and you can barely make out what song it is. I’m trying to return the it and get it replaced. Anyone know the quickest way to do so?

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1 reply

Mark P
Mark P
Retired Sonos Staff
November 26, 2020

Hi @MargotE.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.

Here are some troubleshooting steps you can try in the meantime.

  • If you have multiple music subscriptions try them, and see if there's any difference.
  • Hardwire the speaker using an ethernet cable then connect it to the router for the meantime then play another song might be wifi interference.
  • If there still no changes with the sound quality factory data reset to verify if it's a hardware issue or software issue.

Let us know if it works. If you need help with any other information, please be sure to let us know

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