Hi @pmc88kie.
Welcome, thank you for reaching out to Sonos Community and providing a diagnostic report, I totally understand where you're coming from and I’m here to help.
Here are router settings that need to be verified. You can contact your ISP or the manufacturer of the router for assistance.
a. Auto channel must be set to Off
b. Choose best non-overlapping channel (1,6,11)
c. Set channel bandwidth to 20MHz
d. Both 2.4GHz and 5GHz should be enabled
e. UPnP should be enabled
f. 802.11 band should be set to b/g/n
g. Airtime Fairness should be disabled
If you can also hardwire one of the speakers to the router for you to have a more strong and stable connection between the speaker and the router.
Let us know if it works. If you need help with any other information, please be sure to let us know.
Hi @pmc88kie.
Welcome, thank you for reaching out to Sonos Community and providing a diagnostic report, I totally understand where you're coming from and I’m here to help.
Here are router settings that need to be verified. You can contact your ISP or the manufacturer of the router for assistance.
a. Auto channel must be set to Off
b. Choose best non-overlapping channel (1,6,11)
c. Set channel bandwidth to 20MHz
d. Both 2.4GHz and 5GHz should be enabled
e. UPnP should be enabled
f. 802.11 band should be set to b/g/n
g. Airtime Fairness should be disabled
If you can also hardwire one of the speakers to the router for you to have a more strong and stable connection between the speaker and the router.
Let us know if it works. If you need help with any other information, please be sure to let us know.
Hi mark.
thanks for the response.
I can confirm I have those settings in place for my network.
wiring a speaker isn’t viable at present. Is there anything else I can try?
Hi @pmc88kie.
Welcome, thank you for reaching out to Sonos Community.
Base on the diagnostic report 1912550822. the wifi channel you're using is jumping from one wifi to another.
Meaning the auto wifi channel is on.
If you need help with any other information, please be sure to let us know.
Hi @pmc88kie.
Welcome, thank you for reaching out to Sonos Community.
Base on the diagnostic report 1912550822. the wifi channel you're using is jumping from one wifi to another.
Meaning the auto wifi channel is on.
If you need help with any other information, please be sure to let us know.
Yeah my wifi is locked to channel 11.
think I can safely say the speakers are not fit for purpose and will be going in the bin when I replace them with something else next week